Last Updated/Effective Date: 15 September 2025
By participating in the Toyota Loyalty Service Offer, you confirm that you have read and that you agree to be bound by these terms and conditions.
Toyota Service Loyalty Offer (Offer)
1. Toyota Motor Corporation Australia Limited (Toyota Australia) is offering eligible participants an opportunity to receive a complimentary 3 month subscription to Toyota Connect or Toyota Connect+ suite connected services (depending on vehicle model) if they book and complete an Eligible Service with a participating Toyota dealer during the Offer Period.
2. The Offer is available to customers who own a Toyota vehicle with connected services, and whose Toyota Service Advantage - Capped Price Service period is about to end or has ended.
3. Offer Period: 8 October 2025 to 31 March 2026 unless extended
4. This Offer is only available at participating Toyota Dealerships in Australia (Participating Dealership) and is subject to these terms and conditions, eligibility and completion of the entry procedure.
5. Toyota Connected Services terms and conditions at toyota.com.au/connected/terms-conditions apply to this Offer.
Eligibility
To be eligible:
6. you are a Toyota retail customer who owns a new or used Toyota vehicle which is equipped with Toyota Connected Services (Vehicle);
7. your Vehicle is registered in the ‘Garage’ of your myToyotaConnect App (App);
8. the Vehicle is approaching/has approached the end of its Toyota Service Advantage – Capped Price Service plan period, and is due for its next full price/non-capped price service (Eligible Service) and is not yet booked in for this service;
9. you received an email (EDM) about the Offer from your Dealership, or you have availed the Offer via Online Service Booking (OSB) which is accessible via the App, ToyotaGO, Toyota dealer website and/or the Toyota website; and
10. you follow the Entry Procedure below.
11. Please note: Offer is not available for fleet/rental/Government vehicles/customers, vehicles without Connected Services; vehicles without a capped price service plan; vehicles which are due for any service other than the Eligible Service, servicing by a Toyota Dealer who has not yet migrated to TUNE DMS as part of OneDMS strategy; service booking with any other offer from a Toyota Dealer (e.g. Winter Special or Easter Special or EOFY special).
Entry procedure – acceptance of offer
To accept the Offer, eligible participants must:
12. Book your Eligible Service within 30 days of the Eligible Service’s due date (as set out in the eDM or OSB) via OSB; and
13. Complete that service within 90 days of the Eligible Service’s due date.
Offer redemption
14. Bookings under this Offer must be confirmed by the Participating Dealership.
15. Once Toyota Australia has verified that the Entry Procedure steps have been completed and the Offer has been accepted, it will send you an email (sender email: [email protected]) confirming that your free subscription to Connect or Connect+ has been activated.
16. If you already have an active (paid monthly) subscription to Connect or Connect+, you will not be charged for the free 3-month complimentary period from the Offer activation date. When the complimentary period ends, your paid subscription will resume unless you cancel it prior to the first day of the next month after the complimentary subscription.
17. All service costs associated with the Eligible Service will be at the participant’s cost and responsibility. Toyota Australia and Participating Dealerships are not liable for any additional costs incurred by participants, or any related expenses associated with the Eligible Service or participation in this Offer.
General
18. Connect or Connect+ complimentary period ends 3 months from date of activation. Fees apply thereafter if you choose to subscribe to connected services, or do not cancel your pre-existing Connect+ or Connect subscription by the first day of the next month after the complimentary subscription ends. See toyota.com.au/connected/plans-packages | lexus.com.au/connectivity/packages.
19. Connected Services are not available outside Australia, if services disabled or terminated or after 2033/Telstra 4G sunset (whichever comes first). Dependent on 4G enabled DCM, GPS signal strength, mobile network coverage and other factors outside Toyota’s control which can limit ability or functionality of system. Check your Owner’s Manual or toyota.com.au/connected for explanation of limitations.
20. The Offer is not transferable or exchangeable and cannot be taken as cash.
21. Toyota Australia and its agencies and representatives associated with this Offer will not be liable for any loss (including but not limited to indirect or consequential loss), damage or personal injury which is suffered or sustained (other than as caused by Toyota Australia’s negligence) relating to this Offer except for any liability which cannot be excluded by law (in which case liability is limited to the minimum amount allowable by law).
22. Participants of this Offer agree to indemnify Toyota Australia in respect of all loss, damage, costs, expenses, fines, penalties, claims, demands and proceedings incurred howsoever arising, whether at common law (including negligence) or under statute, in connection with any of the following:
any material breach of these terms by you; and
any material breach or inaccuracy in any of your representations.
23. Toyota Australia may make changes to these terms from time to time. When Toyota Australia makes such changes, we will make the updated terms available on T&Cs apply and update the “Last Updated” date at the top of these terms accordingly.
24. Toyota Australia may terminate or suspend the Offer at our discretion. You agree that we will not be liable to you or any third party for any such termination or suspension of the Offer.
Privacy
25. Toyota Australia will collect and use participants’ personal information in order to conduct the Offer and may share a participant’s personal information with third parties as required by law, related entities in the OneToyota Network, or service providers for this purpose. If participants do not provide the information requested, they will not be able to participate in this Offer.
Participants’ personal information will be handled in accordance with Toyota Australia’s Privacy Policy, which is available at toyota.com.au/privacy. This Policy includes more details about how participants can access or correct their information, how to make a privacy complaint and how that complaint will be dealt with. Participants can contact us at [email protected]
The OneToyota Network is comprised of authorised Toyota dealers in Australia, Toyota Australia, Toyota Finance Australia Limited, Aioi Nissay Dowa Insurance Company Australia Pty Ltd trading as Toyota Insurance, and Toyota Western Australia.