Frequently asked questions

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Toyota Go
What is Toyota Go?
Who is Toyota Go for?
Why should I get Toyota Go?
Is Toyota Go free?
How do I register for Toyota Go?
Can I use the same myToyota Connect account details to log in to Toyota Go?
How many vehicles can I add to my Toyota Go garage?
How many vehicles can I save to my wishlist?
How do I reset my Toyota Go password?
I cannot reset my Toyota Go password. What do I do?
Where can I find the Ampol Foodary offer?
How does Toyota keep my Toyota Go data safe?
Where can I find the Toyota Go Terms and Conditions and Privacy Collection Notice?
I need help with my Toyota Go account where can I get support?
Finance
What Identification and Documents do I need to apply?
If I apply for hardship assistance, will my credit file be negatively impacted?
How can I access my Toyota Finance Online account?
What types of finance are available from Toyota Finance?
How can I make a complaint to Toyota Finance?
What is Toyota Finance Online?
How can I pay out my loan with Toyota Finance?
What is Toyota Access?
What terms are allowed for Toyota Access?
What vehicle can I select with Toyota Access?
How does Toyota Access work?
Where can I get Toyota Access from?
I have paid out my Toyota Finance loan. When will the security be removed?
I am selling my vehicle under finance with Toyota Finance. Can I continue to pay my loan?
How can I change my banking details for payments to Toyota Finance?
How can I get finance with Toyota Finance?
I am experiencing financial hardship, how can Toyota Finance assist me?
How can I authorise a third party to have access to my Toyota Finance account?
Does Toyota Finance offer finance for non-Toyota vehicles?
How do I register for Toyota Finance Online?
Can I contact Toyota Finance directly for a quote to finance my Toyota?
Does Toyota Finance offer unsecured personal loans?
What terms does Toyota Finance offer for their finance products?
Does Toyota Finance take security over the vehicle you have financed?
Will Toyota Finance provide finance for vehicles purchased privately?
I want to purchase a vehicle that is under finance with Toyota Finance. Can I take over the finance?
What other products does Toyota Finance offer?
Can I purchase a vehicle that Toyota Finance has a registered interest in?
Which Internet browser do I require in order to access Toyota Finance Online?
What is the current interest rate offered by Toyota Finance?
Is Toyota Access a lease?
Insurance
What types of insurance are available from Toyota Insurance?
Who is the underwriter of Toyota Insurance?
How can I make a complaint to Toyota Insurance?
How can I purchase Toyota Finance insurance products?
I recently sold my vehicle; can I transfer the extended warranty to the new owner?
What roadside service is offered through Toyota Roadside Assist?
How can I make a complaint to Toyota Roadside Assist?
I have recently ordered a new Toyota vehicle however appear to be missing documentation (Warranty and Service Handbooks)
What if I sell my vehicle?
Must I ensure my vehicle is suitably maintained?
Maintenance Support
Can I use Biodiesel Fuel Blends in my Toyota?
Can my Toyota be converted to run on LPG? (Petrol Models only)
What about using fuel containing Ethanol?
What do-it-yourself car maintenance should I be doing on a weekly basis?
How often do I need to rotate my tyres?
Do I have to replace a tyre with one of the same type?
Is it necessary to use additional Lubricants?
What grade of engine oil should I put into my vehicle?
My windscreen wipers are no longer working effectively. How do I replace them?
My car has woodgrain look trim. How do I maintain it?
How do I keep my vinyl upholstery clean?
How do I clean the carpet in my car?
How do I keep both the inside and outside of my windscreen clean?
How do I maintain the exterior of my car?
Where do I find my nearest Dealer?
When do I first need to take my vehicle in for Service?
How often does my vehicle require servicing?
Apart from the pre-scheduled service intervals, do I need to have my car serviced at other times?
Who is the best person to talk to at the Toyota Service Centre?
Can I have my Toyota serviced by an independent/non-authorised repairer?
I've just taken ownership of a used Toyota. What do I do?
What if I'm travelling and need a service or repair?
What do I do if my vehicle breaks down a long way from home?
Do I advise Toyota if I change my address or have recently sold/purchased a used vehicle?
Can I organise a Loan vehicle?
If I have any problems with my Toyota during the warranty period, what is the best way of getting my Toyota repaired?
Isn't Toyota servicing more expensive?
If I leave a lengthy time between services, will this impact my warranty?
Should I use fluid additives like coolants and fuel enhancers?
Where do I go for service after my warranty expires?
Warranties
How long will my Hybrid battery be covered for?
Why is Toyota extending the HV (hybrid) battery warranty?
I am considering purchasing a Toyota Hybrid vehicle. Will its battery be covered?
What is the standard coverage for new Toyota vehicles?
What about Corrosion and Perforation Warranty Coverage?
What should I do if I have any concerns with my Toyota during the warranty period?
Is the Toyota Manufacturer's Warranty transferable with the vehicle?
Why should I tell Toyota that I am the new owner when my vehicle is out of warranty?
Should I keep my vehicle in the service care of the Toyota Dealer network?
Do I need to return to the authorised Toyota dealership to have warranty work carried out?
If I have my vehicle serviced by someone other than a Toyota Dealer will this void my warranty?
Where do I go for service after my warranty expires?
Are Toyota Parts and Accessories covered by a warranty?
If I have an accident, is my vehicle covered by the Toyota Warranty?
If I have an accident can my insurance company insist on the repairer I use?
Does towing a caravan or trailer impact on my Warranty?
If my vehicle is off the road being repaired, are out of pocket expenses such as accommodation, travel or commercial loss included in the Warranty?
What are the costs not covered by the Toyota Warranty?
Miscellaneous
How can I make a complaint?
Can Toyota Australia diagnose my vehicle over the phone?
I am interested in working for a Toyota dealership. Where is the best place to apply?
I think my Toyota may be affected by a recent Toyota Recall / Customer Satisfaction Announcement. Where do I go for more information?
I have locked myself out of my car. What do I do?
What happens if I lose all the keys to my vehicle?
What happens when my battery is disconnected in the vehicle? The original owner did not pass on the radio code to me.
What is an Airbag and when should it work?
I need an engine repair manual for my vehicle, but it is no longer available. How can I get one?
I would like information on Toyota Australia for my University/School Assignment. What is available?
I have received an email from Toyota telling me that I have won a lottery prize. Is it real?
Customer Experience Survey
Who is eligible to complete the Toyota Customer Experience Survey and enter the competition?
How will I be notified to complete the Toyota Customer Experience Survey?
How can I complete the Toyota Customer Experience Survey?
I was unable to access the Toyota Customer Experience Survey
My survey has expired but I still want to leave feedback
How will I know if I won a gift card?
How do I opt-out of Surveys?
Privately Imported Vehicles
Can Toyota provide literature for these vehicles?
Can I order a part from a Toyota Dealer for a Private Import?
Can a Toyota Dealer Service/Repair a privately imported Toyota?
Promotions
I would like to submit a sponsorship/promotional proposal for Toyota's consideration. What should I do?
I would like to get a copy of one of the recent TV Advertisements and or background music. Is this possible?
Toyota Link