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1. What are Toyota Connected Services?

Connected Services are a suite of services that Toyota Australia offers for certain Toyota vehicles that have a Data Communication Module (DCM). A DCM is a modem with a built-in SIM card in your vehicle. Connected Services use information collected from your vehicle and sent through the DCM to provide services to enhance the safety and security of the vehicle and provide additional convenience and a better driving experience (Connected Services). To check if your vehicle has Connected Services functionality, please refer to your Owner’s Manual or view a list of compatible vehicles at toyota.com.au/services/connected.

If your vehicle has Connected Services (and an owner has not opted out), it will collect and send vehicle data through the DCM. The Connected Services available to you will depend on your vehicle model, and the applicable DCM fitted to your vehicle. Please note that vehicle models with different production periods may be fitted with different DCMs. If you have any questions about the specific DCM fitted to your vehicle and/or the mobile telecommunication network available for your vehicle, please contact a Toyota dealer or call the Toyota Customer Experience Centre on 1800 869 682.

All Connected Services fall within one of the following categories:

      A. Safety Services

      All connected vehicles come with Safety Services automatically activated. Safety Services include:

      (a) SOS Emergency Assistance (SOS); and
      (b) Automatic Collision Notification (ACN).

      We may collect certain information, including your vehicle's location, to help you get assistance from us and emergency services if:

      (a) your vehicle is involved in a serious collision (for example, where an airbag deploys or the vehicle's impact sensors are triggered and we receive an automatic collision notification); or
      (b) we are notified of an emergency (for example, a vehicle occupant presses the SOS button inside your vehicle, or your vehicle detects that the driver is unresponsive through the emergency driving stop system (EDSS)).

      We only use this information to provide the SOS Emergency Assistance and Automatic Collision Notification services to you, or as the law permits or requires.

      You can read more about these services on our website at toyota.com.au/services/connected.

      You can ask us to deactivate Safety Services at any time (see section 5 "How can you opt out of Connected Services?" ) below.

      B. Additional Connected Services automatically enabled on delivery

      All connected vehicles come with certain additional Connected Services automatically active. Depending on your vehicle model, these services may include:

      (a) Routine Vehicle Maintenance (RVM)
      Depending on your vehicle model, we may collect limited information to run diagnostics on your vehicle’s DCM and check that it is working properly.

      (b) Over-the-Air (OTA) Software Updates
      We may collect limited information, such as your Vehicle Identification Number (VIN), vehicle SIM information, and software details, to check that your vehicle and DCM software is up to date.

      (c) Two factor authentication
      Depending on your vehicle model, we collect limited information, including your vehicle's odometer reading, in connection with the process of verifying your identity to add your vehicle to your myToyota Connect App.

You can ask us to deactivate these additional Connected Services at any time (see section 5 "How can you opt out of Connected Services?" ) below.

      C. Connected Services not tied to subscription

      (a) Online Service Booking
      If you book a vehicle service with your preferred dealer through the myToyota Connect App, we may collect your VIN and limited contact and vehicle maintenance and vehicle health information to process your booking.

      D. Additional Connected Services you can subscribe to via myToyota Connect App

      You can also choose to receive additional Connected Services by opting in through the myToyota Connect App, including:

      (a) services available in the myToyota Connect App (for example Recent Trips, Vehicle Locator, Remote Connect, odometer & fuel readings, Drive Pulse, Guest Driver Settings, Stolen Vehicle Tracking, and Service Connect);

      (b) services available through the multimedia head unit (for example Connected Navigation, Connected Voice Assistant); and

      (c) DCM Health Check, which, depending on your vehicle model, is provided automatically when you subscribe to any Connected Services and turn on data sharing. DCM Health Check periodically runs diagnostics on your vehicle’s DCM to check that it is working properly.

      These services are only active if the vehicle owner has subscribed to them. You can opt out at any time (see section 5 "How can you opt out of Connected Services?" ) below.

      E. Toyota Halo

      Toyota Halo is Toyota’s fleet service for corporate entities that purchase Toyota fleet vehicles. If your vehicle is a Toyota fleet vehicle and the fleet owner has a Toyota Halo subscription, we provide the fleet owner with information about your vehicle, including vehicle details, driving and status information, and location data. To find out what information we collect and how we may use and share it, please contact your fleet vehicle owner.

See section 4 “What kinds of Connected Services information do we collect and for what purpose?” below for more details about the types of information we collect when you use Connected Services and why we collect it.

2. How does this Privacy Policy apply to Connected Services?

We are bound by the Privacy Act 1988 (Cth) (“Privacy Act”) and its Australian Privacy Principles (“APPs”). We understand that your personal information is important to you, and we value your trust. This policy explains how Toyota handles your personal information when you use Connected Services. In this policy, “Toyota” (or “we” or “us”) means Toyota Motor Corporation Australia Limited ABN 64 009 686 097.

This policy applies alongside the general Toyota Group Privacy Policy available at toyota.com.au/privacy. We recommend you also read that policy to see whether any of its specific scenarios apply to you.

When you create an account on the myToyota Connect App (for example, to activate additional Connected Services), we collect certain personal information about you, such as your name, mobile number and email address. Please see our general Toyota Group Privacy Policy and the myToyota Connect Terms of Use for more information on how we collect, use and share your information when you use the myToyota Connect App.

Please contact our privacy team using the details at the end of this policy if you, or someone you assist, would like:

    • more information about how we handle personal information; or
    • this Privacy Policy explained to you or provided in a different format.

This Connected Services Privacy Policy is current as of the date shown above. We may update this Privacy Policy from time to time. If we do, we will publish the updated version on our website and on the myToyota Connect App.

3. What is personal information?

In this policy, “personal information” has the same meaning as in the Privacy Act. Under the Privacy Act, personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.

4. What kinds of Connected Services information do we collect and for what purpose?

When you use Connected Services, we collect the following types of information (which may include personal information) from you or your vehicle:

Category of informationExamplesFor what purpose do we collect this information?Other parties to which this information usually disclosed
Onboarding information in the myToyota Connect App.Name, email and mobile phone number.When you sign up for the myToyota Connect App, we collect the information you provide during sign-up to set up your account, identify your vehicle and communicate with you.We share this with our related companies and service providers to provide Connected Services to you and as described in section 7.
Account and contact informationProfile name, profile picture, home address, preferred dealer and contact information.

  • We use the account information you enter into the myToyota Connect App, to display your profile name and profile picture on your vehicle’s head unit when your myToyota Connect profile is loaded. Providing this information is optional.

  • We can also use this information to link your myToyota Connect profile to your preferred streaming service (e.g. Spotify).

  • We also use your home address and preferred dealer in limited circumstances to provide you with Connected Services you have requested or subscribed to through the myToyota Connect App. Providing this information is optional.

  • We also collect your name and contact information when you fill out the Online Service Booking (OSB) form to book your vehicle in for a service with your preferred dealer through the myToyota Connect App.

  • We also use your name and contact details to issue you a receipt when you make a Connected Services subscription payment.

We share this with our related companies and service providers to provide Connected Services to you and as described in section 7.
Vehicle identification informationVehicle Identification Number (VIN).

  • When you add a vehicle to your myToyota Connect App, we collect the VIN for that vehicle. This is a serial number unique to your vehicle. We use it to link your myToyota Connect App account with your vehicle and process any warranty claims you make.

  • If you subscribe to additional Connected Services through the myToyota Connect App, we collect your VIN to provide those services.

  • Unless you have opted out of the Safety Services and the additional Connected Services automatically enabled on delivery, we use your VIN to provide those services.

  • Depending on your vehicle model, we also collect your VIN in connection with the process of verifying your ownership of your vehicle (two-factor authentication).

We share this with our related companies and service providers to provide Connected Services to you and as described in section 7.
Vehicle maintenance and vehicle health informationDiagnostic trouble codes, dashboard warning indicators, fuel/EV charging levels, fluid levels, odometer reading, engine temperature and vehicle health warning alerts.

  • Depending on your vehicle model, we collect odometer readings in connection with the process of adding your vehicle to your myToyota Connect App account (two-factor authentication).

  • Unless you have opted out of the Safety Services, we use certain vehicle maintenance information to provide those services.

  • If you subscribe to additional Connected Services through the myToyota Connect App (for example, Vehicle Alert Notification, Odometer & Fuel Level and Electric Vehicle Charge Management), we collect vehicle maintenance and health information to provide those services and to offer further customer assistance and support (for example, diagnostic investigations).

We share this with our related companies and service providers to provide Connected Services to you and as described in section 7.

If you subscribe to additional Connected Services through the myToyota Connect App and consent to the Service Connect Communication feature we share your vehicle’s health warning alerts with your preferred dealer, who may then contact you to offer assistance or vehicle services.

Vehicle collision informationSingle/multiple impacts, impact direction, speed, ignition status, vehicle rollover status, seatbelt status.Depending on your vehicle model, and unless you have opted out of the Safety Services, we collect collision information to provide the ACN and SOS services.We share this with our related companies and service providers to provide Connected Services to you and as described in section 7.
Vehicle driving informationVehicle acceleration, speed, direction of travel, braking / deceleration, door open/close, engine start/stop, cornering forces.

  • If you subscribe to additional Connected Services through the myToyota Connect App (for example, Drive Pulse and Stolen Vehicle Tracking), we collect your vehicle driving and status information to provide those services.

  • Unless you have opted out of the Safety Services, we use the vehicle speed, ignition status and direction of travel to provide those services.

  • Depending on your vehicle model, we also collect speed and direction of travel in connection with the process of verifying your ownership of your vehicle (two-factor authentication).

We share this with our related companies and service providers to provide Connected Services to you and as described in section 7.
Destination and trip informationDistance of travel, travel route, trip time, number of trips.If you subscribe to additional Connected Services through the myToyota Connect App (for example, Remote Connect, Drive Pulse, Recent Trips and Connected Navigation), we collect trip information to provide those services.We share this with our related companies and service providers to provide Connected Services to you and as described in section 7.
Vehicle status informationHeadlights and power windows status, ignition status, climate control status, airbag status, seatbelt status, battery charge information, tyre pressure, horn and buzzer, alarm and intrusion detection, rear seat reminder.

  • If you subscribe to additional Connected Services through the myToyota Connect App (for example, Remote Connect and Vehicle Status), we collect your vehicle status information to provide those services.

  • Unless you have opted out of the Safety Services, we use certain vehicle status information to provide those services.

  • Depending on your vehicle model, we also collect ignition status in connection with the process of verifying your ownership of your vehicle (two-factor authentication).

We share this with our related companies and service providers to provide Connected Services to you and as described in section 7.
Guest Driver Settings and guest vehicle driving and status informationGuest driver speed limitation setting, curfew setting, total distance limit setting, area limit setting, vehicle location data, date and time, ignition status.If the primary driver (as nominated in the myToyota Connect App) has subscribed to the Status Connect service through the myToyota Connect App, we collect Guest Driver Settings, vehicle location data and vehicle driving and status information to provide the primary driver with these services.

We share this with our related companies and service providers to provide Connected Services to you and as described in section 7.

If the primary driver has subscribed to this feature and has set limits on a guest profile, we also notify the primary driver through the myToyota Connect App if a guest driver uses the vehicle outside those limits.

Digital Key informationName of digital key recipient (as shown in your contacts list).When you share a digital key with a third party, the name of that third party (as the name appears in your phone/device contacts) will be included in your myToyota Connect App account (indicating that a digital key has been shared with that contact).We share this with our related companies to provide Connected Services to you and as described in section 7.
User multimedia profile informationMy Destinations (Home, Work and Favourites, as set by users), email address, profile name, subscription status, tyre pressure setting and status, map settings, multimedia display preferences.If you subscribe to additional Connected Services through the myToyota Connect App, we collect your user multimedia profile information to provide the multimedia profiles feature. This lets you remotely set and store your display preferences for use on the display unit in your vehicle.We share this with our related companies and service providers to provide Connected Services to you and as described in section 7.
Vehicle location dataLatitude and longitude of your vehicle.

  • To provide you with the Safety Services (unless you opt out), we collect your vehicle's location if:

    • your vehicle is involved in a serious collision (for example, where an airbag deploys or the vehicle's impact sensors are triggered and we receive an automatic collision notification (ACN)); or

    • we are notified of an emergency (for example, a vehicle occupant presses the SOS button inside your vehicle, or an emergency driving stop system (EDSS) event occurs (e.g. when the vehicle detects that a driver is unresponsive)).

  • If you subscribe to additional Connected Services that use location data through the myToyota Connect App (including Connected Navigation, Stolen Vehicle Tracking (SVT), Drive Pulse, Recent Trips, Vehicle Locator, Guest Driver Settings and Service Connect Communication), we collect your vehicle's location to provide those services.
  • Depending on your vehicle model, we also collect vehicle location data in connection with the process of verifying your ownership of your vehicle (two-factor authentication).

    • Separate from Connected Services, if your vehicle has a multimedia head unit, it offers basic built-in navigation features (for example, navigation, voice commands, Bluetooth®, Apple CarPlay®/Android Auto™). If you do not opt out of these features, the multimedia head unit will collect vehicle location data. This data is stored on the head unit and is not collected by Toyota. You can clear this data by resetting the head unit through its menu.

    Your use of third-party navigation apps (including those displayed on the multimedia head unit) is subject to that third party’s terms of use and privacy policy.

  • As part of the Safety Services (unless you opt out), in the event of an ACN or SOS notification, we may disclose location information to emergency services (e.g. ambulance, fire, and/or police).

  • Where you identify the vehicle as stolen, have filed a police report and the police request the location, we will disclose your vehicle location information to police.

  • Where you subscribe to additional location-based Connected Services, we may disclose your location information to our related companies and service providers as described in section 7.

Voice recordings of calls to the Toyota Emergency Call CentreVoice recordings of calls to the Toyota Emergency Call Centre.If a call is made to the Toyota Emergency Call Centre because of an ACN, an EDSS event or an SOS activation, we may record the call to provide services. These recordings may include sensitive information shared during the call. The Safety Services do not record sounds from inside the vehicle unless a call to the Emergency Call Centre is started. The Toyota Group Privacy Policy has more information.We may share records of calls with our emergency call centre service provider to help us provide emergency assistance to you.
Voice captures through voice commands to the vehicleVoice captures made when you use certain voice activated commands.Depending on your vehicle model and DCM, if you subscribe to additional Connected Services which include Cloud Voice Recognition, we collect captures of your voice commands to provide internet-dependent navigation or voice-activated vehicle command services. We collect voice captures to process your commands, not to identify you or your voice.We may share captures of your voice commands with our related companies and service providers to provide Connected Services to you, as described in section 7.
Connection and software informationVehicle connection status and current software version and version update history.We collect connection and software information to make sure your vehicle can receive Connected Services (including over-the-air updates) and that your software is up to date.We may share this information with our third-party service providers (as described in section 7) for support and diagnostic purposes.
Technical device and connectivity identifiersIMEI, eUCCID, CTP authorisation token, Digital Key ECU information.

Unless you have opted out of the Safety Services and the additional Connected Services automatically enabled on delivery, or if you have subscribed to certain additional Connected Services through the myToyota Connect App, we use certain technical device and connectivity identifiers to provide the Connected Services.

We share this with our related companies and service providers to provide Connected Services to you and as described in section 7.

Collection of Sensitive information

We only collect sensitive information about you as described above and with your consent, unless the law permits, requires or authorises us to collect it. Sensitive information has the meaning given in the Privacy Act and includes information about your health, race, ethnic origin and religious beliefs.

Providing someone else’s personal information

If you give us personal information about another person (such as a joint vehicle owner, authorised driver (Guest Driver) or contact person), you must tell them about this policy so they know you have shared their information with us and can read this policy to understand how we will handle it. You must get all necessary consents from the other person before giving us their personal information (including a parent's or legal guardian’s permission for minors).

5. How can you opt out of Connected Services?

If you want to stop using any or all Connected Services, you can opt out in the following ways:

    • For additional Connected Services you subscribe to via the myToyota Connect App: go to “MyGarage” or tap your vehicle’s nickname, then “Subscriptions”, then select the relevant package and cancel your subscription. Some additional Connected Services depend on each other (because they rely on the same vehicle data). If you unsubscribe from one, it may affect others. The myToyota Connect App will tell you about any other services that will be affected before you confirm your opt-out.
    • For Safety Services (SOS Emergency Assistance (SOS) and Automatic Collision Notification (ACN)) and Connected Services automatically enabled on delivery: contact your Toyota dealer or call myToyota Connected Account Enquiries on 1800 869 682.

6. Why does Toyota collect this information?

We collect, hold, use and share information about your use of Connected Services (which may include personal information) for the purposes set out in the table in section 4 above

We only use personal information collected through Connected Services to provide those services to you, or as the law otherwise permits, requires or authorises.

If you want to use Connected Services but do not give us your personal information, we may not be able to provide you with all Connected Services, or we may only be able to offer them with limited features.

We may also use and share information collected from your vehicle through Connected Services to help us develop our products and services. We only use de-identified information for this purpose.

7. To which other parties does Toyota usually share this information?

When you use Connected Services, we may share information about your use of these services (which may include personal information) with other parties for the purposes described in sections 4 and 6 above. We may share this information with:

  • Toyota Dealers or Toyota Western Australia, including any dealer you have nominated as your ‘preferred dealer’ as part of the Service Connect Communication feature, to contact you about vehicle servicing, and otherwise only where you ask a Dealer or Toyota WA to provide you with products or services (for example, where you ask a Dealer to service your vehicle, the Dealer may access vehicle maintenance information from your vehicle);
  • emergency service providers, but only as part of the Safety Services described in section 4;
  • the police, where you have requested Stolen Vehicle Tracking (SVT) services from us and the police request the location of your vehicle from us.
  • our related companies and service providers who help us provide and support Connected Services, including:
    • Toyota entities overseas such as Toyota Motor Corporation in Japan, Toyota Motors North America and Toyota Connected North America;
    • customer support providers (e.g. Toyota Emergency Call Centre operators);
    • information technology service providers (e.g. KDDI, Aisin and TomTom); and
    • lawyers and other professional advisors.

In certain circumstances, we may share information about you or your vehicle (which may include personal information) collected while providing Connected Services with other parties (which may include government or law enforcement agencies, bodies or regulators):

  • where an Australian law or a court or tribunal order requires or authorises us to do so; or
  • as otherwise permitted under the Privacy Act.

We will handle any such disclosures in accordance with applicable laws.

Other than as described above, we do not share information about your use of Connected Services with anyone else unless you ask us to.

8. Sharing your information overseas

We may share your information (which may include personal information) with organisations located overseas to support the purposes described in this policy. These may include:

  • our parent company Toyota Motor Corporation in Japan and other Toyota entities overseas including in the USA; and
  • our service providers that are located in, or hold data overseas including in the USA, Japan, Singapore, India, the UK, Ireland, the Philippines and Sweden.

9. Direct Marketing

We do not use personal information collected from the Services for direct marketing.

With your consent, we may use the contact information we collect through the myToyota Connect App so that the OneToyota Network (or any of its member entities, including their agents and contractors) can send you marketing about products, services, special offers, programs, promotions and events that may interest you. These marketing messages may include joint promotions with Toyota dealers or other promotion partners. We may send them to you by post, telephone, email or SMS.

The OneToyota Network is comprised of authorised Toyota dealers in Australia, Toyota Motor Corporation Australia Limited, Toyota Finance Australia Limited, Aioi Nissay Dowa Insurance Company Australia Pty Ltd (trading as Toyota Insurance), and Toyota Western Australia. These are separate organisations. If you do not want to receive marketing from a member of the OneToyota Network, you can contact that organisation at any time using the details in their privacy policy or the “unsubscribe” or opt-out option in their marketing messages.

If you do not want to receive any marketing from us, contact us using the details in section 15 “Contacting us” below, or use the “unsubscribe” option in our electronic messages. We may need to contact you to verify your identity or clarify your request before we can action it.

If the law requires us to send you information about our products or services (for example, product recalls), we will do so even if you have opted out of marketing.

10. Protecting your personal information

We may hold your personal information in digital and paper form. We take reasonable steps to protect it from misuse, loss, interference, unauthorised access, modification and disclosure.

Some of the ways we protect your personal information include:

  • physical security for our external and internal premises;
  • using secure servers;
  • limiting access to your information to staff who need it for their role;
  • using security tools to prevent unauthorised access to or damage to electronically stored information, such as identifiers and passwords, firewalls, encryption and anti-virus software; and
  • limiting Connected Services to only the features you have chosen to receive.

11. Data Retention

We store, process and keep your personal information for the purposes described in this Privacy Policy. When we no longer need it, we take reasonable steps to destroy or de-identify it, unless the law requires or authorises us to keep it for longer.

12. Accessing and correcting your information

You can see what information Toyota collects as part of Connected Services at any time by visiting the “Data Consents and Terms” section of the myToyota Connect App.

You can ask us to give you access to, or correct, personal information we hold about you by contacting us using the details at the end of this policy.

If you request access to your personal information, we may charge a reasonable fee to cover the costs of providing that access. This fee only covers the cost of providing access, not the cost of making the request. Before acting on your request, we will give you an estimate of any fee and ask you to agree to it.

The Privacy Act allows us to refuse access in certain circumstances. If we refuse or restrict your access, we will write to you to explain why. You can complain about a refusal to the Office of the Australian Information Commissioner (website: www.oaic.gov.au/, telephone: 1300 363 992).

We rely on the personal information we hold about you to provide our products and services and to run our business. It is important that this information is accurate, complete, up to date and relevant. From time to time, we may ask you to confirm that your information is still correct. If you find that any personal information we hold about you is wrong, please contact us straight away and we will take reasonable steps to correct it.

13. Your responsibilities

To help us keep your personal information accurate, complete, up to date and relevant, you must:

  • tell us if you sell or transfer your Toyota vehicle; and
  • tell us if you bought or received your Toyota vehicle outside of the Toyota Dealer network.

If you do not tell us about a sale, purchase, acquisition or transfer of a vehicle, we may continue to send communications about that vehicle to the last known registered owner in our records.

To protect your privacy and the privacy of others, we recommend that you:

  • never share your myToyota Connect App password;
  • remove your vehicle from myGarage on the myToyota Connect App if you sell the vehicle or return a rented vehicle;
  • tell passengers and drivers of your connected vehicle that we collect and use vehicle data to provide Connected Services; and
  • if you share a Digital Key with someone else, let them know that their contact name, as it appears in your phone contact list, will be shared with us.

14. Resolving concerns

If you believe we have breached the Privacy Act, you can make a complaint. You can complain by contacting the person or department you were dealing with, or by using the contact details at the end of this policy.

We aim to respond to your complaint in writing within 30 calendar days. If we cannot do so, we will contact you to let you know how long it will take.

If you are not satisfied with our response, you can contact us to discuss your concerns, or lodge a complaint with the Office of the Australian Information Commissioner by visiting oaic.gov.au, calling 1300 363 992 or emailing [email protected].

15. Contacting us

If your enquiry is about Connected Services Privacy, you can contact us by:

If your enquiry is about Connected Services more generally, you can contact us by:

You can contact us without identifying yourself or by using a pseudonym. However, if you do not identify yourself or give us your contact details, we may not be able to respond to your query. If you contact us on behalf of another person, we will need evidence of your authority to act for them.