Connected Services Account Enquiries
Connected Services account information can be managed and updated through the myToyota Connect app – for further support.
Mon-Fri 9.30am - 5:30pm AET
New vehicle prices may vary depending on location due to a range of factors, including state-specific taxes, levies, and regulations.
Toyota Go account
Toyota Connected Services is a suite of digital features designed to enhance your driving experience through safety, convenience, and vehicle insights. These capabilities use a Data Communication Module (DCM) in your vehicle, operating on the Telstra 4G or 5G network (depending on the applicable DCM fitted to the vehicle), and require no additional hardware.
For further information visit: toyota.com.au/services/connected
Toyota is progressively launching Connected Services across its model range.
To review your vehicle's Toyota Connected Services inclusions, visit: toyota.com.au/services/connected
We are always working to improve our app experience. Updates will be available via the Apple App Store and Google Play Store.
Connected Multimedia systems receive software and firmware updates automatically via Over-the-Air (OTA) technology. This ensures that users always have access to the latest head unit features and functionality without needing to visit a dealership. To activate OTA, consent will be requested via the head unit.
Alternatively, for certain connected vehicles consent may also be provided via the myToyota Connect app.
Toyota Connected Service Safety Features are always intended to be active even if data connectivity is restricted via the myToyota Connect app. We will collect vehicle information including location and may collect voice recordings if these safety features are triggered. These services can only be disabled by contacting your Toyota Dealer or the Toyota Customer Assistance Centre on 1800 869 682.
Additional Connected Services can be set up and managed by adding your vehicle to myToyota Connect app.
Download for Apple App Store or Google Play.
You’ll need your vehicle VIN and the app will guide you through the right steps to verify your ownership.
The length of the complimentary period and cost beyond complimentary terms vary by package, and depend on the Data Communication Module (DCM) fitted to your vehicle. Toyota Essentials (Emergency), including SOS Emergency Call, Automatic Collision Notification (ACN) and SOS eCall are free for the life of the relevant network, or until terminated in accordance with our T&Cs. See toyota.com.au/services/connected/terms-conditions.
See toyota.com.au/services/connected for more detail on package prices specific to your vehicle model. Features are subject to change.
For Toyota Dealer demo models or second-hand Connected vehicles, the remaining complimentary period will be automatically transferred to the new owner.
Manage your subscription using the following steps:
Manage your subscription using the following steps:
Samsung Gear® smartwatches are not supported as they run on a proprietary operating system called Tizen®. However, customers with a Samsung smartphone can pair with some Android™C13 smartwatch brands to allow for the use but remain incompatible for the use of certain features.
Many other smartwatch brands, such as Fitbit™, Jawbone®, Garmin™, etc. also run on proprietary operating systems but remain incompatible for the use of certain features.
Currently, the myToyota Connect app only accepts VISA or Mastercard payment methods.
Before contacting the Toyota Customer Assistance Centre, we recommend verifying with your bank whether there are any payment restrictions or issues with your card that might be causing the payment to the myToyota Connect app to be blocked.
If issues still persist, please contact the Toyota Customer Assistance Centre on 1800 869 682.
Manage your subscription using the following steps:
You can cancel your subscription at any time via the myToyota Connect app. See steps below:
For support, please contact our Toyota Customer Assistance Centre on 1800 869 682.
Samsung Gear® smartwatches are not supported as they run on a proprietary operating system called Tizen®. However, customers with a Samsung smartphone can pair with some Android™C13 smartwatch brands to allow for the use but remain incompatible for the use of certain features.
Many other smartwatch brands, such as Fitbit™, Jawbone®, Garmin™, etc. also run on proprietary operating systems but remain incompatible for the use of certain features.
Your credit card information is held to PCI DSS (Payment Card Industry Data Security Standard) standards to ensure its security.
If your enquiry relates to Connected Services Privacy, you can contact us by:
Email:[email protected]
Telephone: 1800 TOYOTA (1800 869 682)
Post: Toyota Australia, GPO Box 2006S, Melbourne, VIC 3001
If your enquiry more generally relates to Connected Services, you can contact us by:
Email: [email protected]
Telephone: Toyota Connected Account Enquiries on 1800 TOYOTA (1800 869 682)
After completing your payment, an invoice will be automatically generated and sent to the email address you have provided.
By default, paid subscription products automatically renew monthly. You have the flexibility to change auto-renewal of products you have subscribed to at any time. Navigate to ‘Shop’ > ‘Manage Subscriptions’ to change this setting. Alternatively, subscriptions can be cancelled at any time.
You have the flexibility to cancel your monthly subscription at any time. We highly recommend initiating the cancellation process as soon as possible via the myToyota Connect app.
However, please note that your subscription will remain active until the end of the current billing period.
The trial period for your subscription commences from the vehicle's delivery.
As an example, if you purchased the vehicle 6 months after delivery, you will have 6 months remaining of the original 12-month trial period.
The myToyota Connect app currently only supports VISA and Mastercard payment methods.
Please contact Toyota Customer Assistance Centre on 1800 869 682 or [email protected] and we will then investigate further.
If a subscription package is cancelled, a confirmation email will be sent to your nominated email address.
To check the status of your subscription via the myToyota Connect app follow these steps:
To update a payment method, select it, then tap ‘Edit’ and follow the prompts. Alternatively, you can tap ‘Add a new payment method’ and follow the steps to complete setup.
Yes, you will be notified via your nominated email one month prior to your trial period expiry, and a few days beforehand as well. You will also receive a push notification, if you have these enabled.
Please contact Toyota Customer Assistance Centre on 1800 869 682 or [email protected] and we will then investigate further.
Connected Streaming refers to the integrated audio streaming app available in your Toyota vehicle’s multimedia system. These apps work with your car’s built-in communications equipment, so you don’t need a separate device. However, to use them, you must also consent to using a separate data service from KDDI Australia Pty Ltd (KDDI), which provides the connectivity required. This service is not part of Toyota’s Connected Services, and KDDI is solely responsible for it. Additional consent is needed because you are entering into a separate agreement with KDDI for data connectivity.
During vehicle delivery, your dealer will provide handover information and ask a few questions to verify your identity and confirm your eligibility for the KDDI Data Service.
Current integrated audio streaming apps supported:
Subscription fee for Spotify premium is not included. Customers need to sign up to audio streaming services separately (whether it be paid or free subscription account) to use Connected Streaming.
This feature is not supported on all vehicle models. Fees, charges and limitations apply.
In the event of a genuine emergency, help is just a press of the SOS button away, connecting you with a trained Toyota Emergency Assistance agent at an Australian based call centre. If required, the agent will contact emergency services (ambulance, fire and/or police) and provide them with your vehicle's location information. This service is available 24 hours, 7 days a week.
Should the SOS Emergency Call button not function in an emergency situation, please call Triple Zero (000) from your mobile phone or a landline (if safe to do so).
SOS Emergency Call is complimentary for the life of the Telstra 4G/5G network (whichever is applicable) on models equipped with this capability.
No, the service will only be available if the vehicle ignition is on.
Toyota is rolling out SOS Emergency Call progressively across its model range.
To see whether your vehicle is compatible with this feature, please visit toyota.com.au/services/connected
Toyota Connected Service Safety Features including SOS Emergency call, are always active even if data connectivity is restricted via the myToyota Connect app.
These services can only be disabled by contacting your Toyota dealer or the Toyota Customer Assistance Centre on 1800 869 682.
When the SOS button is pressed, the vehicle will :
If you are in, or see a genuine emergency, press the in-vehicle SOS button for immediate assistance from Toyota Emergency Assistance.
For all other issues or enquiries related to Toyota Connected Services, please call your preferred Toyota Dealer for further assistance.
This service can assist with an emergency that is serious or life-threatening and requires immediate assistance from emergency services. Some examples include: road accidents and medical emergencies. You can also use the SOS button if you witness an emergency to request help for those that require assistance.
Depending on the applicable Data Communication Module (DCM) fitted to the vehicle, there are varying options to terminate an accidental SOS call.
Method 1: Please inform the Emergency Assistance agent that you pressed the button accidentally and confirm that no emergency is taking place. The agent will offer to terminate the call.
Method 2: Terminate the call via selecting “Cancel Emergency Call” on the vehicle multimedia screen within 10 seconds of dialling. If you do not cancel the call, you will be connected to an agent. Please inform the Emergency Assistance agent that you pressed the button accidentally and confirm that no emergency is taking place.
If you do not speak with the agent, emergency services may be dispatched to your location as we will assume you are unable to respond and a genuine emergency is taking place.
Depending on which state you live in, you may be liable for costs associated with the call-out of emergency services. Please refer to your relevant state emergency services provider for more information.
The system will display a solid green light near the SOS button, which indicates the service is operating correctly. If a red light is illuminated, there may be a problem with the communication device, and it should be brought to the attention of your preferred Toyota Dealer.
Red and green light (alternate flashing): This occurs when you first turn on your ignition and should turn solid green.
Green light (solid): SOS Emergency Call & Automatic Collision Notification (ACN) systems are operating correctly.
Green light (flashing): Active SOS, ACN or SOS eCall voice call in progress with Toyota Emergency Assistance.
Red light (solid): An issue may exist with the system. Please contact your preferred Toyota Dealer for further assistance.
No. SOS Emergency Call utilises the vehicle's inbuilt communication device to connect to the mobile network.
SOS Emergency Call works on Australia's largest mobile network. While this coverage is extensive, there may be situations where mobile signal is weak or unavailable, e.g. underground carpark or remote locations.
In an SOS Emergency Call event, should the initial call fail (for example where there is no coverage), the in-vehicle communication device will reattempt 2 more times to connect until coverage becomes available.
SOS Emergency Call operates on the Telstra 4G/5G networks (depending on the DCM fitted to your vehicle). You can review maps of the available network coverage here: telstra.com.au/coverage-networks/our-coverage.
No. The navigation system and SOS Emergency Call are separate systems. If you are experiencing issues with your navigation system, please contact your preferred Toyota dealer who can help diagnose the problem.
No, SOS Emergency Call is a priority service that should only be used in emergency situations that require the services of police, fire or ambulance.
Toyota Connected Service Safety Features are always active even if data connectivity is restricted via the myToyota Connect App. We will collect vehicle information including location and may collect voice recordings if these safety features are triggered.
These services can only be disabled by contacting your Toyota dealer or the Toyota Customer Assistance Centre on 1800 869 682.
For information on privacy and data handling visit:
Toyota Connected Services – Data Privacy FAQ’s: toyota.com.au/policies/privacy-connected
Toyota Privacy Policy: toyota.com.au/policies/privacy-policy
Email: [email protected]
You can contact the Toyota Customer Assistance Centre on 1800 869 682 between Monday - Friday 9:30 am-5:30pm or email: [email protected]
For further information visit: toyota.com.au/services/connected
If the vehicle driver experiences a sudden medical emergency while driving and becomes unresponsive, the vehicle will come to a stop and trigger an SOS Emergency Call to our Australian Emergency Call Centre. A trained agent will coordinate with emergency services to send help to the vehicle location. This feature is not supported on all vehicle modelsCS32.
If the system detects the vehicle driver is unresponsive, it will gradually slow the vehicle, activate the hazard lights, and bring it to a complete stop. Once stopped, an SOS Emergency Call is automatically triggered, connecting the driver to our Australia-based Emergency Call Centre.The agent will contact emergency services (ambulance, fire and/or police) and provide them with your vehicle's location information. This service is available 24 hours, 7 days a weekCS32.
No, the service will only be available if the vehicle ignition is on.
If your vehicle is involved in a serious collision where an airbag deploys or impact sensors are triggered, Automatic Collision Notification (ACN) will initiate a voice call to a Toyota Emergency Assistance call centre agent. If required, the agent will contact emergency services (ambulance, fire and/or police) and provide them with your vehicle's location information. This service is available 24 hours, 7 days a week.
ACN is complimentary for the life of the Telstra 4G/5G network (whichever is applicable) on models equipped with this capability.
Toyota is rolling out Automatic Collision Notification (ACN) progressively across its model range.
To see whether your vehicle is compatible with this feature, please visit toyota.com.au/services/connected
Automatic Collision Notification (ACN) is available by default on specific new model vehicles at point of sale, there is no setup requirement for this service.
In a road accident where your airbags are deployed or impact sensors triggered, Automatic Collision Notification (ACN) can help if you need emergency assistance from police, fire or ambulance.
Where an ACN has occurred and the occupant is unable to communicate with the Toyota Emergency Assistance agent, emergency services will be dispatched to the vehicle's location.
Will I need to pay for the emergency services that are dispatched to my location? (e.g. ambulance)
The system will display a solid green light near the SOS button, which indicates the service is operating correctly. If a red light is illuminated, there may be a problem with the communication device, and it should be brought to the attention of your preferred Toyota Dealer.
Automatic Collision Notification (ACN) works on Australia's largest mobile network. While this coverage is extensive, there may be situations where mobile signal is weak or unavailable, e.g. underground carpark or remote locations.
In an ACN event, should the initial call fail (for example where there is no coverage), the in-vehicle communication device will reattempt to connect for 24 hours or until coverage becomes available. If coverage is still not available after 24 hours then the in-vehicle communication device will cease attempts to reconnect.
ACN is Dependent on 4G/5G enabled DCM, GPS signal strength, mobile network coverage, operational related components and other factors outside Toyota’s control which can limit the ability or functionality of the system. You can review maps of the available network coverage here: telstra.com.au/coverage-networks/our-coverage.
No. The navigation system and Automatic Collision Notification (ACN) are separate systems. If you are experiencing issues with your navigation system, please contact your preferred Toyota dealer who can help diagnose the problem.
Your Toyota Dealer is the first point of contact for any questions or concerns related to Toyota Connected Services.
You can also contact the Toyota Customer Assistance Centre on 1800 869 682 between Monday - Friday 9:30am-5:30pm AET or email: [email protected]
For further information visit: toyota.com.au/services/connected/safety-security#ACN
The myToyota Connect app is a smartphone app that connects you to all things that Toyota Connected Services has to offer. To learn more, visit: toyota.com.au/services/connected
Your vehicle's unique VIN is a 17 digit alphanumeric code, and can be found in the following locations:
Most Toyota vehicles with a build date of 2009 or later can be added to myToyota Connect app. You will have access to a limited set of app features such as Ampol Fuel Rewards, Book a Service, Owner's Manuals and vehicle specs. In addition, if there are any service campaigns or vehicle recalls, you could be notified via the app.
No. Toyota Connected Services utilises the vehicle's inbuilt communication device to connect to the mobile network.
Toyota Multimedia Connect optimises your driving experience, providing a more comprehensive offering of seamless, personalised services and voice assistance through enhanced connectivity.
Features may include:
Personalise every driving experience with multiple driver profiles that include audio preferences, media settings and favourite destinations. To find out how to best link your profile please search for your vehicle here and refer to the ‘How it works’ steps.
You are able to save a total of 3 User Profiles to the multimedia system, one Primary Driver profile and two additional User Profiles. Once a profile is detected, the multimedia will display a message with the option to select ‘Settings’. Within the menu, there is a list of ‘Detected profiles’ to select from. Select the desired profile for the driver.
The Connected Voice Assistant system uses cloud-based Artificial Intelligence (AI) to provide improved speech recognition and interpretation, which allows the system to understand an even greater range of instructions said in even more varying ways. AI enables the Connected Voice Assistant system to learn your personal preferences and usage over time and task context when responding to your requestsCS29.
The Connected Voice Assistant system also enables you to obtain current information (such as weather) and the latest information for navigation requests.
Digital Key allows you to lock, unlock, start, and operate supported Toyota vehicles using a compatible smart device, such as iPhone or Android™ smartphone or smartwatch (see below). This feature requires an active Toyota Connect+ trial or subscription (5G network dependent).
The Toyota Digital Key system is built on the CCC (Car Connectivity Consortium) standard, enhancing security and reliability while enabling innovative features. Digital Key is enabled by a Toyota Connect+ trial or subscription through the myToyota Connect app. Digital Key is stored and managed within your compatible smart device's native digital wallet app (such as Apple Wallet®C28, Google Wallet™C29 or Samsung Wallet®C31). This system utilises Near Field Communication (NFC) and Ultra-Wideband (UWB) technologies to help offer improved functionality and user experienceCS1.
Certain Toyota models come with Digital Key capability. You can determine whether your model has Digital Key capability if:
Alternatively visit www.toyota.com.au/services/connected to discover the features your vehicle supports.
This feature is not supported on all vehicle models. Fees, charges and limitations apply. Product & company names are trademarks of their respective owners.
Click HERE to get started using Digital Key with your compatible smart device to lock, unlock, and start your car.*
*After activating your Toyota Connect+ subscription (and, provided that your vehicle has Digital Key capability), turn the vehicle ignition ON for approximately 5 minutes in an area with a cellular network connection to allow the vehicle to be ready for pairing. Alternatively, you can open the Digital Key registration email and follow the setup instructions using the provided URL or link. Once pairing is successful, the Digital Key can be shared with a friend or paired with another compatible smart device - up to six Digital Keys are available (Primary driver and 5 others).
To set up, manage, and use Digital Key, you must have a supported wallet app downloaded and set up on your compatible smart device as well as an active Toyota Connect+ trial or subscription. Here are resources to help you get started with your wallet app:
Click HERE to learn how to set up your Digital Key using the vehicle’s multimedia touchscreen.*
*You will need a Digital Key passcode for authentication purposes during setup. This passcode was sent to you in an email upon enrolling in Toyota Connect+ (provided your vehicle has Digital Key capability). To find it, search your inbox for the email with the subject “{Brand name} Digital Key Registration - Action Required. ”
When you add Digital Key on your compatible smart device, it will be automatically added to a paired compatible smartwatch or there may be an option to add it to a paired smartwatch. Please refer to the support website provided by smart device manufacturers:
Yes, you can share your Digital Key with up to five (5) different people (six (6) total Digital Keys available).
Click HERE to set up Digital Key for a shared user.
Click HERE to learn how to delete a shared Digital Key using a wallet app.
Click HERE to learn how to delete Digital Key(s) from the vehicle’s Multimedia.
Click HERE to learn how to delete Digital Key(s) using the myToyota app.
Depending on the compatible smart device,, specific actions can be taken to help protect against unauthorised Digital Key usage:
*When you mark your compatible smart device as lost or stolen, shared Digital Key(s) are not automatically disabled.
If you wish to delete all Digital Keys or temporarily disable Digital Key capability**, Click HERE
**You will need your key fob or NFC key card
Click HERE to learn how to transfer your Digital Key.
Important Notes:
If a shared user replaces their smart device, they must request the Digital Key owner to remove them and send a new invite to use Digital Key on their new device.
Before Selling: Ensure you delete all associated Digital Keys from the vehicle and your compatible smart device(s).
After Acquiring a previously owned/leased vehicle: Verify that the previous owner/lessee and any shared users no longer have access to your vehicle. You can do this by checking the vehicle's multimedia touchscreen settings and removing Digital Key(s). See “How do I delete all Digital Keys?”
Passive operations:
Digital Key should operate like your key fob. You can unlock or lock your vehicle by touching the door handle sensors if your compatible smart device supports Ultra-Wide Band Technology (UWB). You can start the vehicle while the compatible smart device is located inside the vehicle. Passive operations require Bluetooth® and UWB enabled on your compatible smart device.
Lock, unlock and start your car by proximity:
Click HERE to learn how to Unlock/Lock your vehicle with your Digital Key.
Operate your car remotely*:
Click HERE to learn how to start your vehicle with your Digital Key.
Note: For remote operation, you must be within Bluetooth range of the vehicle
If your compatible smart device supports Ultra-Wide Band (UWB) technology, no, you do not need to take your smart device out of your pocket or unlock it to use Digital Key. When you add your car key to the wallet app, Express Mode is automatically enabled. This allows you to use your Digital Key without unlocking your compatible smart device or authenticating with Face ID, Touch ID, or a passcode. You can disable this 'passive entry' at any time from your wallet app.
For compatible smart device-specific information, refer to:
Note: Performance may vary by device type, environment, and limitation of Ultra-Wide Band (UWB) technology.
An internet connection is only required to activate the Digital Key.
As soon as the key is installed on your device, a connection is no longer required for locking and unlocking or starting the engine. This means you can use the Toyota Digital Key completely independently of Internet connection, for example in underground car parks or areas with poor network coverage.
Your smartphone device must support NFC technology to support this.
If you have already registered a Digital Key, you can use it even if you do not have a cellular network connection. However, registering a new Digital Key requires cellular network connection for both your compatible smart device and vehicle.
You can unlock and start your vehicle even if your smartphone or smartwatch needs to be charged. With the right settings, you can continue to use it as a key for several hours after it has switched off. To do this, hold the mobile device to the outside door handle and follow the instructions on the display.
Your smartphone device must support NFC technology to support this.
Yes, you may be able to use Digital Key for several hours even if your smart device is in low power mode or has low battery. For detailed compatible smart device-specific info, please refer below:
"Toyota App Suite" provided Guests with the capability to access approved 3rd party applications from their phones, on their in-vehicle multimedia display.
In keeping with our customers' preferences, Toyota App Suite has been discontinued. Our customers continue to enjoy the same connectivity by using Apple Car Play®C12 and Android Auto™C13.
“Download error, some App Suite functions may not work as expected. Reinitiate the download process.”
Or
"Application download could not be completed. Try again later. "
In keeping with our customers' preferences, Toyota App Suite has been discontinued. Our customers continue to enjoy the same connectivity by using Apple Car Play®C12 and Android Auto™C13.
To remove this warning please update your myToyota app to the latest version from the Apple App Store or Google Play.
We trust you will continue to enjoy Toyota connectivity. Please contact us if you have any questions.
"Apple CarPlayC12 is currently active. In order to use the Toyota App Suite, turn off Apple CarPlay?"
To remove this warning please update your MyToyota application to the latest version and try to connect to Apple CarPlay®C12 / Android Auto™C13 again.
"When it is safe and legal to do so, ensure your Toyota application is running and logged in on your phone."
In keeping with our customers' preferences, Toyota App Suite has been discontinued. Our customers continue to enjoy the same connectivity by using Apple Car Play®C12 and Android Auto™C13.
To remove this warning, you will need to reset your in-vehicle’s multimedia system. To do this, on your Toyota Multimedia system, navigate to “Setup > General” and select "Delete personal data" from the menu. This will clear all settings, saved addresses, radio station favourites and Bluetooth devices.
The Toyota Link app has been removed from the Apple App Store and Google Play Store.
For existing customers who already have the application installed it can continue to be used until 28th May 2026.
However if the app is deleted, it cannot be downloaded again.
For support please contact Toyota Customer Assistance Centre on 1800 869 682 between Monday - Friday 9:00am-5:30pm AET
Toyota Link is being discontinued from 28th May 2026 for operational reasons. You will no longer have access to the Toyota Link phone app or head unit apps.
You can continue using Bluetooth for audio connectivity and in-vehicle Maps for navigation. These Maps can be updated every year – speak to your preferred dealership for pricing.
You can continue using Toyota Link functionality until 28th May 2026. However, you will receive email and in-app notifications informing you of the discontinuation process.
Toyota Link app and Multimedia apps will no longer operate. The app icons will become greyed out on your Multimedia, and you will receive a message on your phone app that it has been discontinued.
The Toyota Link app has been discontinued and its services are no longer active as of 28th May 2026, so the app no longer works even if it’s still installed. We recommend uninstalling and deleting the app from your device.
You can also provide us feedback about Toyota Link discontinuation by contacting the Toyota Customer Assistance Centre on 1800 869 682 between Monday - Friday 9:00am-5:30pm AET.
Connected Services account information can be managed and updated through the myToyota Connect app – for further support.
Mon-Fri 9.30am - 5:30pm AET
To request activation of Stolen Vehicle Tracking (please have police report # & VIN or vehicle registration ready)
Available 24/7
For any enquiry, question or concerns relating to Connected Services
email: [email protected]
Mon-Fri 9.30am - 5:30pm AET
*Translation services are available through our Customer Assistance Centre on 1800 869 682 or via the Translating and Interpreting Service (TIS). If you have a hearing or speech impairment there are services available via the National Relay Service.