Toyota Halo support and FAQs

Toyota Halo^C17 is Toyota’s genuine fleet management software, designed to help businesses improve efficiency, safety and oversight through vehicle telematics. Using near real-time data, Toyota Halo^C17 supports fleet monitoring across location, usage and driver behaviour to help you manage your operations smartly, safely and sustainably. With the addition of a compatible multi-brand plug-in GX6 device^F25, Toyota Halo^C17 can also be used across a wide range of compatible non-Toyota vehicle brands, allowing mixed fleets to be managed through a single platform.

Toyota Halo^C17 harnesses the power of telematics, cellular tracking and geofencing to deliver real-time fleet insights — now including multi-brand fleets.

Toyota Halo Software supports fleets through compatible hardware, including the external GX6 device^F25 where required, enabling consistent fleet data and visibility from a single platform.

Toyota Halo^C17 offers two plans to suit your fleet needs:

• Data Feed Plan: a telematics-only plan designed to integrate seamlessly with existing fleet management systems, supporting both Toyota and compatible non-Toyota vehicles.
• Fleet Management Plan: includes all the telematics of the Data Feed Plan, plus Toyota Halo Software — enabling live cellular tracking, customisable geofencing, mobile app access and more, all in one place across your fleet.

Explore Toyota Halo plans and pricing.

Toyota Halo^C17 offers a suite of smart features to help make fleet monitoring simpler and safer. These features include cellular fleet tracking, driver monitoring, electronic logbooks, route oversight, geofencing technology, fleet management dashboards and seamless integration with your existing fleet tracking systems. Learn more about these features.

Available to use on your devices, Toyota Halo^C17 puts your fleet at your fingertips — even across multiple vehicle brands. Using data insights, you can boost efficiency, stay compliant and manage your fleet with complete confidence. Find out more about how these features can benefit your business.

Toyota Halo^C17 is built for a wide range of industries including construction, healthcare, government, logistics, trade services and more. Whether you're managing a small delivery team or a national fleet, Toyota Halo supports businesses of all sizes.

No. Toyota Halo^C17 works independently of mobile phones by using embedded hardware (either DCM or TL-OBD) to send data over the Telstra 4G network. This ensures consistent and secure cellular vehicle tracking without relying on personal mobile data or app usage.

Yes. Toyota Halo^C17 includes built-in electronic logbooks that automatically track trips, vehicle usage, distance travelled and fuel levels. This can help you stay compliant with ease, especially at tax time.

The Toyota Halo^C17 Manager and Driver apps are available for iOS. They let you access Toyota Halo^C17 from any device, offering a simple way to stay connected on the move.

Most new Toyota vehicles come with a Data Communication Module (DCM). For older or non-connected models, a Genuine TL-OBD telematics device can be fitted.

If your vehicle is on the list without a TL-OBD device requirement, it already has the built-in technology (DCM) to connect to Toyota Halo^C17.

If your vehicle is listed as requiring a TL-OBD device, you’ll need to have this external device installed (at an extra cost) to use Toyota Halo^C17. For details, check our Plans and Pricing page.

Toyota Halo^C17 is currently compatible with:

• Camry (Feb 2021 production onwards, Sep 2017-Jan 2021 requires TL-OBD)
• C-HR (Oct 2023 production onwards, Dec 2016-Jul 2022 requires TL-OBD)
• Corolla Cross
• Corolla Hatch and Sedan (Sep 2022 production onwards, Corolla Sep 2019-Aug 2022 requires TL-OBD)
• Granvia (Jul 2021 production onwards, Aug 2019-Jun 2021 requires TL-OBD)
• HiAce (Jul 2021 production onwards, Feb 2019-Jun 2021 Commuter requires TL-OBD)
• HiLux (Dec 2025 production onwards, May 2019-Nov 2025 requires TL-OBD device)
• Kluger (Oct 2022 production onwards, Oct 2017-Feb 2021 requires TL-OBD)
• LandCruiser 70 (Sep 2023 production onwards, requires TL-OBD device)
• LandCruiser 200 (Aug 2019-Mar 2021 Sahara only, requires TL-OBD device)
• LandCruiser 300
• Prado (Dec 2023 production onwards, Jun 2021-Nov 2023 requires TL-OBD)
• Prius (Dec 2018-Aug 2021 requires TL-OBD device)
• Prius V (Mar 2019-Aug 2021 requires TL-OBD device)
• RAV4 (Oct 2022 production onwards, Jun 2019-Nov 2021 requires TL-OBD)
• Yaris Cross
• Yaris Hatch (Jan 2024 production onwards, May 2020-Dec 2023 requires TL-OBD)

For further assistance with compatibility, contact the Toyota Halo^C17 team.

A TL-OBD device is required for following models to be compatible with Toyota Halo^C17:

• Camry (Sep 2017-Jan 2021)
• C-HR (Dec 2016-Jul 2022)
• Corolla (Sep 2019-Aug 2022)
• Granvia (Aug 2019-Jun 2021)
• HiAce: Commuter (Feb 2019-Jun 2021)
• HiLux (May 2019-Nov 2025)
• Kluger (Oct 2017-Feb 2021)
• LandCruiser 70 (Sep 2023 production onwards)
• LandCruiser 200 (Aug 2019-Mar 2021 Sahara only)
• Prado (Jun 2021-Nov 2023)
• Prius (Dec 2018-Aug 2021)
• Prius V (Mar 2019-Aug 2021)
• RAV4 (Jun 2019-Nov 2021)
• Yaris Hatch (May 2020-Dec 2023)

Yes. With the GX6 device^F25, Toyota Halo^C17 software can now be used with compatible non-Toyota vehicles. This allows businesses with a mix of vehicles to benefit from Toyota Halo’s tools and reporting in one place, without needing a Toyota vehicle for every driver. GX6^F25 is compatible with most passenger cars and SUVs with an OBDII port (these ports are typically present in petrol vehicles from 2006 onwards and diesel vehicles from 2007 onwards).

Compatible non-Toyota vehicles require an external GX6 device^F25 to be fitted for Toyota Halo^C17 to work. This applies to a broad range of compatible non-Toyota vehicles, enabling them to access Toyota Halo’s full suite of fleet management features. GX6^F25 is compatible with most passenger cars and SUVs with an OBDII port (these ports are typically present in petrol vehicles from 2006 onwards and diesel vehicles from 2007 onwards).

The GX6 device^F25 can be self-installed at home using the supplied instructions — most customers find this quick and easy. If you prefer, you can also have it installed at a Toyota dealership for a fee.

Toyota Halo^C17 is not compatible with any model not mentioned in the FAQ answer to the question above. This includes Coaster, bZ4X, Tundra, Fortuner, Mirai, GR Supra, GR86, GR Yaris and GR Corolla.

Most new Toyota vehicles come with a Data Communication Module (DCM). For older or non-connected models, a Genuine TL-OBD telematics device can be fitted. If your vehicle is on the list without a TL-OBD device requirement, it already has the built-in technology (DCM) to connect to Toyota Halo.

If your vehicle is listed as requiring a TL-OBD device, you’ll need to have this external device installed (at an extra cost) to use Toyota Halo. For details, check our Plans & Pricing page.

To get started with Toyota Halo^C17, get in touch with your local Dealer or Fleet Manager. They’ll guide you through account setup, hardware installation and plan selection.

You can get a quote for Toyota Halo^C17 through your Dealer or regional Fleet Manager. Pricing can vary depending on your subscription plan and the quantity and types of vehicles.

While Toyota Halo^C17 doesn’t currently offer free trials, videos on this page demonstrate how it works. You can also contact your local Dealer for more information.

Toyota Halo^C17 offers two plans. The Fleet Management Plan is $25 per vehicle, per month (excludes GST) and the Data Feed Plan is $15 per vehicle, per month. Hardware and activation fees may apply. Get a quote.

You can choose from monthly, quarterly or annual payment frequencies by credit card or EFT. Toyota Halo^C17 pricing is dependent on how many vehicles are on a plan at the beginning of a subscription period, making it flexible across small and large businesses. (Subscription charges are forfeited if a vehicle is removed from a plan early, before the next subscription period begins.)

If you are a Fleet Manager, you can gain complete oversight over your operations through Toyota Halo^C17 via desktop, or via the Toyota Halo Manager app on iOS. If you are a Driver, you can access information specific to the vehicle you drive via the Toyota Halo^C17 Driver app for iOS.

Your account can support multiple administrators. You can customise access levels and assign roles through your dashboards, making it easy to delegate responsibilities across your team.

Most new Toyota vehicles come with a built-in Data Communication Module (DCM). For other vehicles such as older Toyotas and non-Toyota models, a Translog OBD device (TL-OBD) or a GX6 device can be installed to enable telematics. All devices send secure data to your Toyota Halo^C17 platform, giving you seamless visibility and control across your fleet. Visit the plans and pricing page for a full list of compatible vehicles.

Contact your local Toyota Dealer or regional Fleet Manager. They can assist with setup, troubleshooting, and general support to keep your fleet running smoothly.

For help understanding and using Toyota Halo^C17, we offer a library of Quick Start Guides. For additional support, you can also access the Toyota Halo^C17 here.

Your data is securely managed and only accessible by authorised account holders.

Your data is securely transmitted over Telstra’s 4G/5G network. Our systems use encrypted channels to safeguard your data from unauthorised access.

Telematics is real-time vehicle diagnostics such as vehicle movements, status and events, all collected through a cellular network, to then be displayed on maps and digital software.

For Toyota Halo^C17, that means giving you a clear picture of your operations. Explore Toyota Halo’s full suite of features.

Most new Toyota models come equipped with a built-in telematics device called a Data Communication Module (DCM) which means there’s no need for aftermarket hardware.

Telematics began appearing in the early 2000s. Today, platforms like Toyota Halo^C17 use advanced vehicle telematics to provide real-time insights into location, usage and driver safety.

Yes. Telematics devices enable cellular vehicle tracking so you can monitor vehicle movement. This is a key feature of our fleet management software.

Geofencing is setting up a virtual boundary around a specific location. You can receive alerts when a vehicle enters or leaves that area, helping improve security and compliance.

Cellular fleet tracking uses Telstra’s 4G Mobile Network to pinpoint the exact location of each vehicle in your fleet. Toyota Halo^C17 uses this for live tracking, trip history and route optimisation.

Use fleet management software like Toyota Halo^C17 to monitor vehicle usage, optimise routes and maintain driver safety. The data you capture will help you make the best decisions to reduce costs and improve operational performance.

Your telematics device collects location, speed, fuel level, engine diagnostics and driver monitoring system data and shares it securely to your dashboard. This data is private and encrypted.

With Toyota Halo^C17, you can monitor driver safety using a built-in driver monitoring system that alerts you to harsh braking, speeding and risky behaviours, helping reduce incidents and improve driver performance.