With a lot of change and uncertainty in the industry post-Covid, what advice would you give to small business owners looking to innovate within the industry?
We’ve been really lucky with Covid in that we were deemed an essential industry very early on so, with a couple of exceptions, we’ve kept on building. We’ve found a lot of businesses might be very good technically, but maybe not so much from a business management point of view. So we want to ask: have they ensured they’ve got the business resilience to cope with the industry’s ups and downs?
For example, we’ve found that tradies have accepted a lot of jobs but haven’t factored in potential price increases that are due to the increase in work. Which means there are shortages in materials, prices are being jacked up and they’re finding that they’re building but they’re not making any money. So we’re advising people to make sure they’re either training themselves up, or they’ve got people around them that can provide that business support. You’ve got to have the right equity behind you. If you’re part of MBA, you’ve got a lot of free services as well as both formal and informal training. Likewise, there’s a reason why we have accountants. Yes, sometimes they’re expensive but it is far more effective to use them proactively rather than reactively.
What is your leadership philosophy?
For me it’s all about intuitive leadership. It’s about providing people with the reasons why we do things, regardless of their role in an organisation. And communicating not only the positives but the negatives from our successes and learning from our failures. I’m a very driven and passionate person and I like to try and inspire those around me.