Toyota Insurance provides a range of insurance options for you and your Toyota vehicle which can be conveniently arranged at your local participating Toyota dealership.

Car Insurance

We can offer you reliable and comprehensive protection for your vehicle in case the unexpected happens. For more details on Toyota's comprehensive car insurance options available for your Toyota, visit Car Insurance or Contact Us.

Finance Gap Insurance

If your new Toyota becomes a total loss due to accident, fire or theft, there may be a 'gap' between the amount your car insurer pays you and the outstanding balance on your vehicle finance contract. In this situation, Finance Gap Insurance can cover your outstanding loan balance, depending on the level of cover you choose. It also provides cover for extra costs associated with your purchase of a replacement vehicle.* For further details on the features and benefits visit Finance Gap Insurance or Contact Us.

Finance Protection Insurance

Finance Protection Insurance offers options to assist in making your vehicle finance repayments should you be unable to work because you are disabled due to injury or illness, or become involuntarily unemployed, depending on the cover option chosen. For further details on the features and benefits visit Finance Protection Insurance or Contact Us.

Toyota Factory Approved Extended Warranty Insurance

If you bought your Toyota before 1 January 2019, you can extend your vehicle’s warranty any time during its 36-month warranty period, provided it’s travelled less than 90,000km. If you bought your Toyota after 1 January 2019, you’ll have up to five years to extend your vehicle’s standard warranty period.
To find out more, head to our Extended Warranty Insurance or get in touch.

Extended Warranty Insurance

Even if your vehicle is not a Toyota you can still extend your manufacturer's new vehicle warranty for up to 3 years with our Extended Warranty Insurance policy. The Toyota Insurance Extended Warranty policy can be purchased on vehicles up to 3 years old which have travelled less than 90,000kms.* For further details on the features and benefits visit Extended Warranty Car Insurance or Contact Us.

For further details email us on insurance@toyota.com.au, or call 137 200 for more information

*Terms and conditions apply. This advice is general in nature and does not take into account your objectives, financial situation or needs. Before making a decision to purchase any of the insurance products you should consider the appropriateness of the advice taking into account your own objectives, financial situation and needs and refer to the current PDS for the relevant product available from participating dealers, via Toyota Insurance or by calling 137 200. Toyota Insurance purchased in a dealership or via the Toyota Insurance National Customer Solutions Centre is issued by Toyota Finance Australia Limited (TFAL) ABN 48 002 435 181, AFSL and Australian credit licence 392536. The insurer is Aioi Nissay Dowa Insurance Company Australia Pty Ltd ABN 11 132 524 282, AFSL 443540 (Adica). If Toyota Insurance is purchased online, the issuer and insurer is Adica.

Our warranty insurance policies do not change or take away your rights under the Australian Consumer Law. Your right to claim under our warranty insurance policies for the benefits covered is in addition to other rights and remedies you have under the law in relation to your vehicle. However, you can choose to make a claim under any of our warranty insurance policies even if you have rights under the law.

For Motor Vehicle, Finance Gap and Finance Protection Insurance policies you can lodge your claim over the phone by calling us on 1300 658 027. For Toyota Factory Approved Extended Warranty Insurance and Extended Warranty Insurance claims you will need to contact the Administrator on 137 200 and advise them that you wish to make a claim. A claim form can be obtained by emailing the Administrator or by calling 137 200.

Toyota Insurance is committed to providing you with the highest standard of service. However occasionally there may be some aspect of our service, the cover provided under your policy or a decision we have made that you wish to query or draw to our attention.

If you are unhappy with the outcome of any dealings with us we will do our best to work with you to resolve it using the following process:

Step 1. Talk to us first

In the first instance we encourage you to discuss the matter with the staff member who provided your initial service by calling 1300 658 027. Most times they will be able to resolve the matter to your satisfaction. If the staff member is unable to resolve your concern, they will refer you to their manager or senior staff member (who can also be contacted on the above number). If you are not satisfied with their response, you can proceed to Step 2.

Step 2. Request a review

If your concern remains unresolved by the manager or senior staff member, they will refer the matter to our Internal Dispute Resolution Department (IDR). Our IDR has the full authority to act independently in dealing with your dispute and will ensure your concern is referred to the appropriate person and receives prompt attention.

The designated IDR specialist will respond to you within five business days of you notifying us of your concern. You will be contacted with our final decision within 15 business days.

If you remain unsatisfied with the decision from our IDR specialist, you can proceed to Step 3.

Step 3. Seek an external review of your dispute

If you have followed Steps 1 and 2 above and we have still failed to satisfactorily deal with your concern or we have taken more than days to respond, you can appeal to the Australian Financial Complaints Authority (AFCA).

The AFCA is an independent, external dispute resolution scheme and there is no charge for this service.

How to contact the Australian Financial Complaints Authority.

The Australian Fiancial Complaints Authority can be contacted by:

Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Email: info@afca.org.au
Web: afca.org.au

We will stand by any decision made as part of our complaints process in an attempt to satisfy your concern. However you do not have to accept any decision made by us or the AFCA and alternatively may wish to seek your own advice on this matter elsewhere.

Toyota Finance has operated in Australia since 1982. We have finance options to suit guests needs whether purchasing a new or used vehicle for business or personal use.

Toyota Finance offers a range of finance options for both personal and business use vehicles.

Personal Finance

• Personal Fixed Rate Car Loan
• Toyota Access Personal Car Loan
• Novated Lease

Business Finance

• Business Fixed Rate Car Loan
• Toyota Access Business Car Loan
• Novated Lease

All of these finance products can be adjusted to meet different requirements.

Finance can be conveniently arranged at your local Toyota dealership. For further details of the types of finance products available visit the Toyota Finance section or Contact us.

Like to know more about the basics of car finance including credit scores, comparison rates and more? Australia’s leading finance expert, David Koch, will teach you what you need to know. Get started at Car finance with Kochie.

It’s important that you understand the ins and outs of car financing before you apply. To help, we’ve enlisted one of Australia’s most respected financial experts, David Koch.

In a series of short and informative videos, Kochie explains everything from credit scores to comparison rates, along with the different types of finance you can get. He even shows how you can lower your monthly repayments and guarantee the future value of your car.

You can view all the videos at Car finance with Kochie.

Toyota Access gives you the freedom to choose the car you want today and decide whether to trade, keep or return it at the end of your loan. It’s the smart way to buy a Toyota, for both individuals and businesses.

Choose your deposit amount, loan term and the number of kilometers you expect to travel, then we’ll calculate the Guaranteed Future Value (GFV) of your new Toyota. This calculation assumes your Toyota is kept in good condition** and stays within the agreed kilometers over the life of the loan. The GFV becomes your final payment on the loan.

When your loan term ends, it’s up to you what to do next. You can trade in your Toyota for a new one, keep it by settling your remaining loan balance (including the final payment) or return it and we’ll put the Guaranteed Future Value towards the remaining balance of your loan.

For more information, visit Toyota Access

** The Guaranteed Future value (GFV) is the minimum value of your new or approved demonstrator Toyota at the end of your finance contract, as determined by Toyota Finance. If you decide to return your car to Toyota at the end of your term, Toyota Finance will pay you the agreed GFV which will be put against your final payment subject to fair wear and tear conditions and agreed kilometres being met. The information provided is general in nature. You should seek your own financial advice to determine whether Toyota Access is appropriate for your individual circumstances. Terms, conditions, fees and charges apply. Toyota Access GFV products are available to approved customers of Toyota Finance, a division of Toyota Finance Australia Limited ABN 48 002 435 181, AFSL and Australian Credit Licence 392536.

Toyota Finance works hard to try to ensure you always get the best service from us.

If there's something about our products or services that you aren't happy with, then let's work together to see if we can resolve it quickly and easily using the following process:

Step 1. Let us know

Email us at complaints@toyota.com.au or call a Customer Solutions Representative on 137 200 between 8:30am - 7:00pm (EST) Monday to Friday.

All matters are dealt with seriously and are treated in total confidence. We will aim to resolve your complaint to your satisfaction as soon as possible.

Step 2. Escalation to our Internal Dispute Resolution team

If we are unable to resolve your complaint within five business days, then the matter will be escalated to our Internal Dispute Resolution (IDR) team.

The IDR team will:

• Conduct a more detailed investigation into your complaint
• Keep you informed of the resolution process
• Answer any of your questions
• Aim to resolve the complaint promptly, and consistently

The IDR team can be contacted at any time by:

Mail: IDR Manager
Toyota Finance
PO Box 1354
Macquarie Center NSW 2113
Email: complaints@toyota.com.au

Step 3: Seek an external review:

If you aren't satisfied with the outcome of your complaint after taking Steps 1 and 2, you may lodge a dispute with the Australian Financial Complaints Authority (AFCA). AFCA is an external independent impartial body that has been set up to resolve financial services disputes. There is no charge for this service.

The Australian Financial Complaints Authority can be contacted by:

Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Email: info@afca.org.au
Web: afca.org.au

Toyota Finance is committed to giving consideration and assistance to customers who are experiencing financial hardship.

Financial hardship involves an inability, rather than an unwillingness, to pay and may be attributed to unforeseen factors including loss of employment, family breakdown, illness , injury or even the death of a family member. Hardship can even encompass situations where customers are impacted by natural disasters such as fire or flooding.

For individual or small business customers suffering financial hardship Toyota Finance may be able to assist in a number of ways including deferring payments, capitalisation of arrears, a moratorium or reducing the payments.

In order to assess your eligibility for financial hardship assistance we require you to complete a "hardship application". Once this has been completed and returned to us, one of our representatives will contact you to discuss alternative solutions available.

You can request a hardship application by writing to The Hardship Team, Toyota Financial Services, Locked Bag 900, Milsons Point NSW 1565. Call us direct on 137 200 or email hardship@toyota.com.au.

Toyota Finance online is the easy way to manage your Toyota Financial account. You can access your finance account online at a time that suits you.

• View account balances
• View contract details
• Calculate a payout quote
• Generate statements
• Update your payment or contact details

To access your account you will first need to register. Head to Toyota Finance online, enter your details and create your password. If you need assistance accessing your account, please call us on 137 200.

Toyota will endorse biodiesel fuel blends using FAME (Fatty Acid Methyl Esters) that comply with either EN14214 or ASTM D6751 standards of up to 5% volume concentration when mixed with conventional diesel fuel. The final product B5 (5% Biodiesel blend) at the pump must conform to the national Diesel Fuel Standard which is based on EN590.

Toyota warranty will not cover failures or faults due to operation on biodiesel fuels greater than a 5% (B5) blend.

Not all Toyota engines are certified for conversion to LPG, please contact your Service Advisor at your Toyota Authorised Service Centre for information on LPG conversion.

Toyota approves the use of petrol with an Ethanol content up to the limit of 10%. Toyota warranty will not cover failures or faults due to operation on fuels with an Ethanol content greater than 10%.

To ensure that your car serves you well and retains its value, following are some maintenance suggestions that you may wish to perform weekly. You will also find more information on these, plus some useful safety tips, in your Owner's Manual or via the Toyota Manuals website.

Check engine oil

With the engine at operating temperature and turned off, check the oil level on the dipstick.

1. To get a correct reading, the vehicle should be parked on level ground. After turning off the engine, wait a full 5 minutes for the oil to drain back into the engine sump.

2. Pull the dipstick out while holding a rag under the end and wipe it clean.

3. Reinsert the dipstick fully. The reading will be incorrect if it is not fully reinserted.

4. Pull the dipstick out while holding a rag under the end and inspect the oil level.

If the level is near or below the Low Level, remove the oil filler cap and add small amounts of the same type of engine oil as already in the engine this time - using the dipstick to check the level.

Check engine coolant

Open the bonnet and look at the see-through coolant reservoir when the engine is cold. If you can't locate the coolant reservoir refer to your Owner's Manual. The coolant level should be between the FULL and LOW lines indicated when the engine is cold. If the level is low, add enough coolant to bring the level up to the FULL line.

Check tyre pressure

Conduct a visual check of your tyre every week and check the inflation pressure with a tyre pressure gauge fortnightly, or at the very least, monthly. And don't forget to also check your spare. The importance of the correct tyre pressure can't be stressed enough. The correct tyre pressure for your vehicle can be found on a label inside the driver's door or in your Owner's Manual or via the Toyota Manuals website. For an accurate reading only check the pressure when the tyres are cold. You will find a pressure gauge and air hose at most petrol stations. Remove the valve caps and hold the air hose to the tyre valve, then slowly add air until you reach the specified level. Always replace the valve caps tightly.

Check Brake Fluid Level

The brake fluid is housed in a see-through reservoir within the engine compartment. Conduct a visual check to ensure that the level is between the 'MAX' and 'MIN' lines on the reservoir. It is normal for the fluid level to go down slightly as the brake pads wear, so ensure the reservoir remains filled. If the reservoir needs frequent refilling, it may indicate a serious mechanical problem and you should make arrangements to visit your nearest Toyota service centre. If you're not sure where to find the brake fluid reservoir, check your Owner's Manual or via the Toyota Manuals website.

Check Lights and Basic Functions

Walk around your car and check that all lights are working, including your hazard lights. Also check the horn and the service indicators within your instrument cluster, which should light up when you start the engine.

To equalise tyre wear and help extend the tyre life, it is generally recommended that tyre rotation is conducted according to the intervals specified for your vehicle in the Owner’s Manual or via the Toyota Manuals website.

When rotating your vehicle’s tyres, check for uneven wear and damage. Your Toyota Service Centre is best able to advise on a tyre rotation plan tailored to suit your particular driving requirements.

If you need to replace a wheel because of damage, or parts for cosmetic purposes, ensure they are replaced with wheels offering the same load capacity, diameter rim width and offset. This is highly important as a wheel of a different size may adversely affect handling, wheel bearing life, brake cooling, headlight aim and the calibration of your speedometer.

Please refer to the Tyre placard on the vehicles door aperture or your Owner’s Manual for more information.

Your Toyota is engineered to perform at its best without further additives other than the Toyota Genuine Fluids and Lubricants supplied by your Toyota Service Centre.

Details on the type of engine oil suitable for your vehicle are contained in your Owner's Manual, or on the Toyota Manuals website, in the Specifications chapter. If there is no Owner's Manual with your vehicle, call your local Toyota dealership and discuss your needs with a Service Advisor. Alternatively, phone Toyota Guest Experience Centre on toll free 1800 TOYOTA (1800 869 682), between 8:30am and 5:30pm EST Monday to Friday for technical support.

You may need to replace the wiper rubbers which can be purchased through the Parts Department at your local dealer. If you are unsure how to fit them, it is best to have the Service Centre do this for you.

Maintain the woodgrain look trim by gently wiping it occasionally with a soft, clean, dry cloth. To remove dirt from the woodgrain look trim, wipe it clean using a soft cloth dampened with a solution of soap and water. Then, remove any soap residue with a soft cloth dampened in water. Finish by gently drying the woodgrain look trim with a soft, clean cloth.

Do not use solvent, thinners, petrol or window cleaner on the woodgrain look trim as their harsh chemicals may damage it. Cleaning products are available at the Parts Department at your local dealer.

Vinyl upholstery may be easily cleaned with a mild soap or detergent and water solution. First, vacuum over upholstery to remove loose dirt. Then, using a sponge or soft cloth, apply the soap solution to the upholstery. After allowing it to soak in for a few minutes to loosen the dirt, remove the dirt and wipe off the soap with a clean, damp cloth. Note: Do not use solvent, thinners, petrol or window cleaner on the interior.

As an alternative, you may wish to speak to your Local Toyota dealer regarding Toyota Genuine Seat Covers to suit your vehicle and keep it in optimal condition.

Use a good foam-type shampoo to clean the carpets. Begin by vacuuming thoroughly to remove as much dirt as possible. Several types of foam cleaners are available; some are in aerosol cans and others are powders or liquids which you mix with water to produce a foam.

To shampoo the carpets, use a sponge or brush to apply the foam and rub in overlapping circles. Do not apply water. The best results are obtained by keeping the carpet as dry as possible. Read the shampoo instructions and follow them closely.

As an alternative, you may wish to speak to your Local Toyota dealer regarding Toyota Genuine Floor Mats to suit your vehicle and keep it in optimal condition.

As you have probably noticed, it's not just the outside of your windscreen that needs regular cleaning. A build-up of grime on the inside of your windscreen can accentuate glare and interrupt your vision. So make sure that you keep the inside clean by using a household window cleaner. Take care not to scratch or damage the heater wires on the rear windscreen of your car (if applicable).

To keep the outside of your windscreen clean, try adding a sachet of Toyota Windscreen Washer Additive to the water next time you top up your windscreen washer fluid - it will help breakdown the grime on the windscreen. Windscreen Washer Additive is available from your local Toyota dealership. Do not add dishwashing or any other detergents other than windscreen washer additive to your washer bottle as these alternative detergents may have chemicals which can strip the protective layer of wax from your paintwork.

A regular wash will stop the road grime eating into your car's paintwork and at least twice a year, a wax is recommended to provide a protective barrier between the grime and the paint.

Don't wash your car with dishwashing detergents as these can strip the protective layer of wax from your paintwork. Instead choose a specific car washing liquid that adds wax to the surface. A hand wash is definitely the best way to go, as some automatic car washes can leave a pattern of fine scratches on your car.

Waxing your car regularly is also recommended - and with modern auto polishes it's also easy! Wash and dry the car first - even if you are using a combined cleaner and wax. Use a good quality polish and wax. If the finish has been extremely weathered, use a car-cleaning polish, followed by a separate wax. Follow the instructions on the product and waxing should be completed in the shade not in direct sunlight.

You can search via Find a Dealer.

Following the delivery of your new Toyota vehicle, your Toyota dealership will be pleased to offer you a ‘Complimentary Vehicle Inspection'. Your dealer will respond to any queries you may have about your vehicle and make sure you are comfortable and familiar with your new Toyota. The inspection is complimentary and does not include change of engine oil or oil filter. For full details, please refer to our comprehensive description of General & Engine Inspection Items, which can be found on the back of the Inspection voucher contained in your Warranty & Service Guidebook.

Consult your Warranty and Service Handbook for details of the servicing schedule suitable to your vehicle.

This depends upon the vehicle and its operating conditions. It is recommended you consult your Warranty and Service Handbook to determine the correct servicing schedule. Vehicles operating under severe conditions will require more frequent servicing. Following the Toyota Maintenance Schedule will help ensure your vehicle remains in top condition. Your Toyota dealer can assess your individual circumstances and advise you on the most appropriate maintenance schedule for your needs.

It's always important to listen to your car and deal with any concerns immediately. If you do experience anything that may feel or sound unusual, make sure that you have your local Toyota Service Centre investigate the cause.

Talk to the Service Advisor at your local Toyota Service Centre. If they're unable to assist, ask to speak with the Service Manager.

While any reputable technician will do their best to service your Toyota for safe driving, the best way to ensure your Toyota is serviced correctly is to trust it to the expert Technicians at your Toyota Service Centre. With their sophisticated diagnostic equipment, Toyota specific training, authorisation to conduct repairs under warranty, and use of Toyota Genuine Parts, you can be sure your Toyota is in the best of hands. The Toyota new car warranty may not cover claims or damage caused by the failure of non-genuine parts used by independent/non-authorised repairer.

Firstly, take your vehicle to a Toyota Authorised Service Centre to give it a comprehensive safety check. That way any potential problems can be rectified immediately. Then simply keep your vehicle serviced according to the Maintenance Schedule in your Warranty & Service Handbook or via the Toyota Manuals website.

It is also important that you update your ownership by contacting the Toyota Guest Experience Centre on 1800 TOYOTA (869 682) or visit myToyota to update the ownership information of vehicles produced from 2001 onward.

This will allow Toyota to make a record of your ownership of the vehicle, and to contact you with any important product or safety updates concerning your vehicle.

Toyota may provide your details to a mailing house for the purposes set out above. Please see the Privacy Statement at the front of this book for further information about Toyota and privacy.

There are more than 290 Toyota Authorised Service Centres around Australia, all of which are authorised to carry out servicing, general maintenance and unexpected repairs for you. Many of our Toyota Authorised Service Centres also offer a range of One-Stop-Shop products such as tyres, batteries, lubricants and fluids.

If you break down a long way from home or need emergency repairs, choose one of the options below to get you back on the road:

1. Refer to the Warranty and Service Handbook to search for your closest dealer by scanning the QR code
2. Contact the Toyota Guest Experience Centre on the toll-free number: 1800 TOYOTA (869 682) and follow the prompts to automatically locate a suitable Toyota dealer for their technical support.
3. Contact your local Motoring organisation or Toyota Extra Care Roadside Assist on 1800 176 837 (if you are a current member).

Whether it’s a scheduled service or an unexpected repair, every Toyota Service Centre in Australia is authorised to service your Toyota.

If you name or address has changes or you are the new owner of this Toyota, please contact the Toyota Guest Experience Centre on Freecall 1800 869 682 or visit myToyota to update the ownership information of vehicles produced from 2001 onward.

This will allow Toyota to make a record of your ownership of the vehicle, and to contact you with any important product or safety updates concerning your vehicle.

Toyota may provide your details to a mailing house for the purposes set out above. Please see the Privacy Statement at the front of this book for further information about Toyota and privacy.

Most Metropolitan dealerships do have courtesy cars available however a fee may be charged. Speak to your Service Advisor when booking in your vehicle for a Service/Repair.

Your Toyota warranty provides comprehensive security against any faults in the performance of your new Toyota. If you need repairs, don't hesitate to call your Toyota Authorised Service Centre. Every Toyota Authorised Service Centre is committed to providing any Warranty Repairs you may need.

The simple answer is no. Your Toyota Service Centre provides excellent, price competitive servicing and when you take into account the benefits of having Toyota trained technicians using warranted Toyota Genuine Parts.

With Toyota Service Guarantee you can download your next log book service price before you book in for your service. Simply Calculate your service price and that’s the maximum price you’ll pay (up to 150,000kms).

Regular scheduled servicing is vital to maintain the performance of your car. You should always follow the recommended service intervals as outlined in your vehicle Warranty & Service Handbook, including any additional service requirements that your vehicle may need. Your Toyota warranty does not cover damage caused by inadequate maintenance.

Your Toyota is engineered to perform at its best without further additives other than the Toyota Genuine Fluids and Lubricants supplied by your Toyota Service Centre.

We recommend that you continue to take your Toyota to an authorised Toyota Service Centre. Toyota Service Centres are staffed with Toyota trained technicians and use Toyota Genuine Parts.

For Hybrid vehicles bought before 1 January 2019, we’ll cover your Hybrid battery for eight years or 160,000km, whichever comes first. This warranty is a combination of the standard three-year/100,000km (whichever comes first) manufacturer’s warranty and the extra five-year/60,000km (whichever comes first) Toyota Australia supported warranty.

For Hybrid vehicles bought after 1 January 2019, the Hybrid Battery is warranted for five years/unlimited kilometers from the date of first delivery. This can be extended for an additional five years with an annual Hybrid Health Check, beginning from the 5th year of service, as part of normal vehicle routine maintenance. Refer to warranty conditions. This warranty does not limit and may not necessarily exceed your rights under the Australian Consumer Law.

This demonstrates Toyota's commitment and support to the outstanding reliability and longevity of the Toyota Hybrid products.

Yes, for Hybrid vehicles bought after 1 January 2019, your Hybrid battery is covered by a five-year unlimited kilometre warranty from the date of first delivery. This can be extended for an additional five years with an annual Hybrid Health Check, as part of normal vehicle routine maintenance. Refer to warranty conditions. This warranty does not limit and may not necessarily exceed your rights under the Australian Consumer Law.

If you bought your Toyota after 1 January 2019, you’ll be protected by a minimum five-year unlimited kilometre warranty that covers any defect in materials or workmanship in both parts and panels.

For vehicles bought prior to 1 January 2019, you’ll be covered for three years/100,000km, whichever comes first. The actual commencement date of the warranty is shown on the New Vehicle Information Statement on the inside front cover of your Warranty and Service Handbook.

Toyota provides an extended warranty period for corrosion perforation (rust through) of the vehicle body. Corrosion perforation of any panel, other than deck panels of pick-up trucks, will be repaired or replaced within a warranty period of seven years, unlimited kilometres. Corrosion perforation on deck panels of pick-up trucks will be repaired or replaced within a warranty period of 3 years. Further conditions may apply. For further information, please refer to your warranty and service booklet.

Your Toyota warranty provides peace of mind against any unlikely problems with the performance of your new Toyota. However, if you need repairs or work done to your car, don't hesitate to call your preferred Authorized Toyota Dealer Service Centre. Every Toyota Dealer Service Centre is committed to providing Warranty Repairs.

Yes, the warranty travels with the car, not the owner.

If Toyota needs to contact owners of specific vehicles regarding safety related matters or other issues which may affect the vehicle performing at its optimum, they can get in touch with you and ensure all relevant information is relayed correctly to you. Simply complete the Change of Ownership form located at the back of the Warranty & Service Handbook and return to Toyota, or Contact your nearest Toyota dealer.

Of course, it is your choice; however, we strongly recommend that during your ownership of your Toyota, you retain the expert and professional technical services which your Toyota Dealer Service Centre can offer. Toyota offers Toyota Genuine Parts and Accessories to suit your vehicle, Toyota trained technicians and the latest diagnostic equipment which will ensure your Toyota vehicle is maintained in optimal condition.

Toyota dealers are authorised to conduct warranty repairs on Toyota vehicles. Independent providers are not authorised to conduct warranty repairs. Every Toyota dealer is ultimately responsible for providing the Warranty Repair you may need and has the knowledge, tools and resources available to repair and keep your Toyota in optimal condition.

If a licensed vehicle repairer services your Toyota vehicle in accordance with Toyota's servicing guidelines, then normal warranty coverage will apply. It is however important to note that if a non-genuine part is fitted to your Toyota and that part's failure or the incorrect fitment damages your vehicle, then that damage may not be covered by your Toyota Warranty. For peace of mind servicing, we recommend you visit your authorised Toyota Dealer Service Centre.

We recommend that you continue to take your Toyota to an authorised Toyota Service Centre. Toyota Service Centres are staffed with Toyota trained technicians and use Toyota Genuine Parts and Genuine Accessories.

Yes, Toyota Genuine Parts and Genuine Accessories are warranted.

For Toyota vehicles bought after 1 January 2019, all Toyota genuine parts and accessories fitted by a Toyota Dealer are warranted for the remainder of the Toyota Warranty Advantage period. For passenger vehicles this is five years/unlimited kms or for two years from installation, whichever is greater and for commercial vehicles this is limited to three years/160,000 km or for two years from installation, whichever is greater. Toyota genuine parts and accessories purchased from an authorised Toyota Dealer over the counter and not fitted by an authorised Toyota Dealer, carry a Toyota Warranty Advantage period of two years.

For Toyota vehicles bought before 1 January 2019, all Toyota genuine parts and accessories fitted by a Toyota Dealer are warranted for the remainder of the Toyota Warranty Advantage period which is three years/100,000 km or for one year from installation, whichever is greater. For further information, please refer to Toyota Genuine Parts.

Unless the accident is caused by the failure of a warranted part, your vehicle is not covered.

In some cases, insurance companies can insist on using one of their preferred repairers. The problem, however, is not so much who repairs your Toyota but how they repair it. Some repairers may use non-genuine parts and panels or recycled panels. You can avoid this by writing to your insurance assessor and insisting that only new Toyota Genuine Parts and Panels be used on your car. For more information download the Accident Repair Guide available from your Toyota Service Centre.

Your Toyota is engineered to deliver excellent towing performance. So, naturally, towing a caravan or trailer is covered by the Toyota warranty as long as you follow the procedures recommended in the Owner’s Manual and don't overload your vehicle. The safest way to tow anything is to have your Toyota Service Centre fit Toyota Genuine towing equipment, only tow loads that are within the towing capacity of the vehicle and tow bar (including the towball download) and be a cautious, considerate driver. Remember, towing a caravan or trailer can have an adverse effect on the stability, safety, and operating economy of your vehicle. For further information refer to your State Motoring Authority.

The Toyota New Vehicle Warranty covers repairs or replacement of parts that are defective. It does not cover consequential losses.

The Toyota Warranty does not include regular maintenance servicing, labour, parts and lubricants used in in a Scheduled Service, replacement of parts damaged or worn as a result of normal wear and tear (such as spark plugs, filter brake and clutch linings).

No. It is impossible to accurately diagnose a vehicle's condition via phone or email. It is imperative that the vehicle be physically inspected by our Toyota trained technicians at your local Toyota dealership to make a correct diagnosis.

For any enquiries relating to employment opportunities within our dealership network, please contact the relevant dealership directly. Alternatively, please visit our Careers page for further information relating to careers within our dealership network.

If you have received communication from Toyota or become aware through the media regarding a product Recall Campaign / Customer Service Exercise which may or may not affect your vehicle, please contact your nearest Toyota dealer who can advise whether your vehicle is affected, or contact the Toyota recall campaign helpline on 1800 987 366.

In the event of the vehicle not having Toyota's 'Key in ignition/Door lock-out override' function, we suggest the following for consideration:

• If you have a spare key, call a family member or friend to see if they can get it for you
• Contact Toyota Extra Care Roadside Assist, if you are a current member.
• Ring local motoring organisation, if you hold a current membership (e.g. NRMA / RACV)
• Contact towing service or local vehicle repairer who may either gain access to your vehicle or move it to a more convenient location.

You must contact an authorised Toyota dealer so they can order a replicated key. It is possible that the Engine Control Unit may also need replacing. The Toyota dealer will work with you to organise a replacement key.

If the audio system is a standard Toyota Product and you do not have the current radio coding, you will need to visit an authorised Toyota dealership. When you present your car to the service department, your Dealer Service Adviser can clear the memory and re-code the system for you.

If the system-fitted is a non-genuine audio system , you will need to contact either the vehicle seller or representative office for that make of the system.

Airbags are also known as Supplemental Restraint Systems (SRS) and are not a substitute for the use of seatbelts. An Airbag is a fabric bag that inflates rapidly in particular situations. For information regarding the airbags specific to your vehicle, refer to your Owner's Manual.

Depending on your model all engine repair manuals are part of an electronic suite of repair manuals available from the Toyota Manuals website or Lexus Manuals website for a small fee.

If your vehicle is pre 2005, repair manuals may not be available from these websites. You may be able to purchase a CD version from your preferred Toyota or Lexus dealer.

The About Toyota section of the site contains current information about Toyota in Australia. You can learn about the company vision, history and key facts, operations, including the Toyota Production System (TPS), our commitment to the environment and our community spirit.

Toyota Motor Corporation Australia Ltd (Toyota Australia) has been notified of certain scam emails which incorrectly appear to originate from "Toyota". Toyota Australia and its related companies have no connection whatsoever with any lotteries that inform members of the public, typically by email, that they have won a prize, even if the "Toyota" name appears in the email. Recent examples include emails purporting to come from "Toyota International Lotto", "Toyota Car Promotions", "Toyota Car International Promotion Program" and "Toyota Fortune Lotto Draw". Any email of this nature has not been sent by Toyota Australia or with our permission.

You should exercise extreme caution before responding to any such email or providing any personal information or money, as any email using the "Toyota" name and claiming to award a lottery prize is highly likely to be part of a fraudulent scheme. For further information about scams, visit the Australian Competition and Consumer Commission's Scamwatch website. For further general information about spam and what you can do, please visit the Australian Communications and Media Authority, the body responsible for administering the spam legislation.

Winners of any Toyota Australian promotions or competitions are generally contacted over the phone, (or other means stated in the terms of the promotion or competition), by a member of the Toyota Australia sponsorship team.

No, Unfortunately Toyota Australia does not have a library of literature on every Toyota model produced as we are not informed on the range of models brought into Australia by Private importers.

Yes. However, you will need to contact your local Toyota dealer as there may be specific information, including the VIN (vehicle identification number), that you need regarding Parts supply.

Yes, however it is suggested that you contact your local Toyota dealer first to ascertain the level of Service/Repair required, any requirement for additional Parts and to clarify the costs involved.

Read the sponsorship guidelines (PDF) and submit an online application to tell us more about your organisation and your proposal.

Learn more about Toyota Partnerships.

You may be able to view TV Advertisements on our website or YouTube channel however unfortunately we are unable to distribute TV advertisements or the background music due to associated usage rights and copyright laws.

Your Toyota dealer may be able to offer you a Toyota Factory Approved Extended Warranty Insurance for an additional 1, 2 or 3 years, capped at your choice of either 100,000kms or 150,000kms, depending on your driving habits. Benefits include the repair or replacement of any Toyota component that is defective in material or workmanship under normal operation and use, and helpful benefits such as towing, and a quality guarantee on all repairs. All repairs are performed using only genuine Toyota parts.+ This product is provided solely through the dealer at their discretion and not all dealers may be able to provide this product.

+ Toyota Extra Care is administered by Toyota Finance, a division of Toyota Finance Australia Limited ABN 48 002 435 181, AFSL and Australian Credit Licence 392536. The Factory Approved Extended Warranty Insurance does not change or take away your rights under the Australian Consumer Law. Your right to claim under our warranty insurance policies for the benefits covered is in addition to other rights and remedies you have under the law in relation to your vehicle. However, you can choose to make a claim under this warranty insurance even if you have rights under the law.

Help is never more than a phone call away with Toyota Extra Care Roadside Assist.+

Toyota Extra Care Roadside Assist provides you with access to roadside assistance 24 hours a day, 7 days a week, 365 days a year. It can help you with:

• Non-mechanical assistance, including items such as changing tyres/flat battery, running out of fuel or help when your keys are lost or locked in your vehicle.
• Transportation assistance, including taxi fare in the event of a breakdown and your vehicle is immobilised.
• Accident co-ordination services, including message relay following an accident.
• Transfer to the new owner, should you decide to sell your vehicle prior to the expiry of the plan.

Most importantly, your car is covered no matter which family member is driving, 24 hours a day, every day of the year. Choose between the basic plan or 'Plus' plan for additional benefits.

If you have purchased Toyota Extra Care Roadside Assist and require urgent roadside assistance, contact 137 200 and quote your registration number and your Roadside Assist reference number.

For further details visit the Roadside Assist section of the Toyota website, email us or call 137 200.

+Toyota Extra Care is administered by Toyota Finance, a division of Toyota Finance Australia Limited ABN 48 002 435 181, AFSL and Australian Credit Licence 392536.

Your welcome pack will include your contract details and the terms and conditions of your plan. If your contract is for Toyota Extra Care Roadside Assist the pack will also contain a windscreen sticker featuring the Roadside Assist number.

If you haven't received your welcome pack within 6 weeks of your vehicle's delivery date, please email the Toyota Extra Care Administrator or call 137 200.

If you sell your vehicle privately while your warranty is still current, you may request us to transfer the warranty to the new owner, subject to the warranty conditions and our approval. Transfer will not be accepted if the vehicle is sold to or through a motor dealer or trader.

To request a transfer, please contact the Administrator on 137 200 and advise that you wish to transfer your policy to the new owner of the vehicle.

To facilitate your transfer application, please send your completed form to us, along with the following supporting documentation:

• Vehicle service history – if you cannot supply proof of scheduled servicing it may affect approval of this transfer
• Proof of private sale
• Roadworthy inspection report
• Your payment for the transfer fee of $60.00 (including GST) by either cheque, money order or credit card. Please do not send cash

Please send the completed transfer application along with the supporting documentation to: Toyota Extra Care Administrator, Locked Bag 980, Milsons Point NSW 1565.

Toyota Extra Care works hard to try to ensure you always get the best service from us. We also understand that sometimes things go wrong.

To help you in these situations we encourage you to discuss this directly with us if your complaint relates to your finance contract, any services we provide to you or the quality of our service.

Please write to the Complaints Officer at Toyota Extra Care, Locked Bag 900, Milsons Point NSW 1565 or email the Complaints Officer at guestexperience@toyota.com.au. You can also fax us on 02 9430 0907 or call us on 137 200.

If your complaint cannot be resolved immediately, we will advise you and notify you of our next course of action. Throughout the complaints process, Toyota Extra Care will remain committed to resolving your issue as soon as possible and will keep you informed as to the progress of your complaint.

If after escalating your complaint to Toyota Extra Care, you are not satisfied with the outcome, you may wish to seek your own independent legal advice.

If you have recently purchased a Toyota vehicle which included a Factory Approved Extended Warranty insurance offer through Toyota and you have not as yet received the appropriate documentation, please contact us on 137 200.

Warranty and Service Handbooks & Owners Manuals should be placed in the glove box of your vehicle at the time of delivery. If this is not the case then you will need to speak to the Sales Consultant at the dealership you purchased your vehicle from.

To be eligible for the Toyota Guest Experience Sales Survey, the vehicle you purchased must be new, purchased privately or as a Bronze Fleet guest, and cannot be a dealership demonstrator.

To be eligible for the Toyota Guest Experience Service Survey you must be a Toyota Service Advantage (TSA) guest, be a private or Bronze Fleet customer, and not have previously opted out from receiving surveys from Toyota Australia. If you are unsure, you can check your vehicle is under the TSA program.

All Toyota Sales and Service surveys completed and returned# will go into a prize draw to win a $500 Caltex StarCash card. Full terms and conditions can be found on the Toyota Experience website.

# Prize draw excludes Toyota Sales and Service surveys completed and returned by Toyota employees and family members of employees.

If you provided your dealership with a valid email address, you will be notified by email to complete the survey online.

If you received an email invitation to complete the Toyota Guest Experience Survey you can access the survey by clicking on the link provided within the email.

If you received a postcard in the mail, you can complete the survey by going to the survey website and entering your unique login number when prompted.

If you have recently serviced your vehicle you can complete the survey online and enter in your unique Guest login number printed on the postcard.

If you received an email invitation to complete the Toyota Guest Experience Survey there will be a direct link within the email which will take you to the survey. In this case, you do not need to locate your Guest Login number.

If you received a postcard invitation your unique Guest login number is shown in bold.

If you have received an email invitation to complete the Toyota Guest Experience Survey you must view the email in html format in order to see and click on the survey link. If your email is set to a different viewing format (e.g. text format), the link to the survey may be broken and will not direct you to the site. If this is the case, please copy and paste the URL address which is also provided in the email invitation. For further assistance, contact the Toyota Experience GUEST Helpdesk by emailing support@toyotaexperience.com.au or over the phone on 1300 583 200.

If you are unable to access the Toyota Guest Experience Survey online, make sure you have entered in the correct website address and make sure you have correctly entered your unique login number (if you have received a postcard invite). If you are still unable to access the survey, please contact the Toyota Experience GUEST Helpdesk by email at support@toyotaexperience.com.au or over the phone on 1300 583 200 for further assistance.

You cannot complete the Toyota Guest Experience Survey if you have recently completed the survey using the same Guest login number. If this was your first time trying to complete the survey and you had trouble accessing the survey, it may be that the survey link has expired because you did not complete the survey within the timeframe mentioned in the email or postcard. If this is not the case, please contact the Toyota Experience GUEST Helpdesk by email at support@toyotaexperience.com.au or over the phone on 1300 583 200 for further assistance.

If you have missed the opportunity to complete the survey, feel free to provide feedback by contacting the Guest Experience Centre on 1800 (869 682) or email at guestexperience@toyota.com.au from Monday to Friday 8:30am to 5:30pm AEST. We are always happy to hear from you.