OWNERS

DPF Information

The purpose of this page is to provide information about Diesel Particulate Filters (DPF).

If your vehicle is fitted with a DPF manual regeneration switch

The below video provides more information about Toyota vehicles retrofitted or factory fitted with a DPF manual regeneration switch.

Diesel Particulate Filter (DPF) manual regeneration switches are fitted as standard production features on Prado, Fortuner and HiLux vehicles from June 2018, LandCruiser 200 vehicles from August 2015, LandCruiser 70 vehicles from August 2016 and Coaster buses from August 2006. If you have any questions about DPF manual regeneration switches, please contact your Toyota Dealer or the Guest Experience Centre on 1800 869 682 (Monday to Friday 8.30am to 5.30pm AEST).

If your vehicle is not fitted with a DPF manual regeneration switch

Toyota owners who have concerns or questions about their vehicle, if it is not fitted with a DPF manual regeneration switch, are urged to contact their nearest or preferred dealer or the Guest Experience Centre on 1800 869 682 (Monday to Friday 8.30am to 5.30pm AEST).

Q & A

1. What is Toyota doing to address the DPF issue?

Toyota has an existing Customer Service Exercise (CSE) underway for DPF. A CSE involves proactively contacting all owners of potentially affected vehicles and giving them the opportunity to present their vehicle at their convenience and have the CSE performed free of charge.

This means that, all customers with potentially affected vehicles have been contacted by letter and are requested to make contact with their closest/preferred Toyota Dealer.

Toyota Dealers will:

  • reprogram the engine control module,
  • ensure the DPF has been regenerated; and conduct a smoke test.

If the results of the smoke test indicate replacement of the DPF is preferred, then the DPF will be replaced free of charge. All inspection work and replacement, if required, will be completed free of charge to the customer. For any further queries contact the Guest Experience Centre on 1800 869 682 (Monday to Friday 8.30am to 5.30pm AEST).


2. Does my vehicle need a DPF manual regeneration switch?

The DPF manual regeneration switch is now fitted as standard across the range of Toyota diesel vehicles as part of Toyota Australia's initiative to standardise features across vehicle models. Like many standard features in modern vehicles, not all owners will have a need for the DPF manual regeneration switch. DPF manual regeneration switches are only necessary where automatic regeneration does not occur. If you have any questions about DPF manual regeneration switches, please contact your closest or preferred Toyota Dealer or the Guest Experience Centre on 1800 869 682 (Monday to Friday 8.30am to 5.30pm AEST).


3. Why isn’t this a recall?

Recalls are commenced where vehicles may potentially have a defect which presents a safety risk to consumers. There are no safety concerns associated with the DPF issue.


4. What if I haven’t been contacted and I have a DPF concern or issue?

For any further queries contact the Guest Experience Centre on 1800 869 682 (Monday to Friday 8.30am to 5.30pm AEST).


5. Are you doing this because there is a class action?

No. The purpose of this exercise is to ensure we are living up to our customer’s expectations. This is what is important to us as we are one of the most trusted automotive brands in Australia and your confidence in us is important.


6. What about the class action against Toyota regarding DPF?

We encourage any Toyota owners with questions or concerns about their DPF to contact their closest or preferred Toyota Dealer or the Guest Experience Centre on 1800 869 682 (Monday to Friday 8.30am to 5.30pm AEST).

We are unable to comment on matters before the courts but reiterate our commitment, as always, to helping our customers with any questions or concerns they have about their vehicle.


7. Should I join the class action?

Consumers are free to seek independent legal advice in all circumstances. Toyota Australia is unable to comment as this matter is before the courts.

In the meantime, we encourage you to contact us on 1800 869 682 (Monday to Friday 8.30am to 5.30pm AEST) with your further questions or concerns about your DPF.


8. I’m scheduled to pick up my new Prado/Fortuner/HiLux soon, but I’m concerned it is affected by the DPF issue?

The Customer Service Exercise (summarised in question 1 above) applies to the following vehicles:

Vehicle model Production Period
Prado 5 June 2015 - 1 June 2018
HiLux 9 January 2015 – 31 May 2018
Fortuner 9 January 2015 – 31 May 2018

All customers with potentially affected vehicles have been contacted by letter.

Toyota is always here to assist you. As always, if you experience any issues at all, please contact us.



9. Why does the class action date range run into 2019?

We are unable to comment on the details of the class action. However, we can confirm the potentially affected vehicles are those listed in response to question 8 and covered by the Customer Service Exercise.