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Toyota Genuine Insurance

Genuine peace of mind

The Toyota guarantee

Toyota Car Insurance is a comprehensive car insurance policy with a high level of protection for all Toyota vehicles, providing additional benefits exclusive to Toyota owners.

What's included?

Toyota quality

Accident cover

For loss or damage to your vehicle as well as damage to other people’s vehicles and property.

Reliability

Fire, hail, storm and flood cover

For environmental and weather-related damages to your vehicle.

We know your car

Theft and vandalism cover

For damages or loss from theft to your vehicle.

We’ll keep you moving

Lifetime repair guarantee

When an authorised Toyota repairer works on your car, their work is guaranteed for the life of the vehicle.

We’ll keep you moving

Toyota Genuine Parts

We’ll protect the integrity of your Toyota by using Toyota Genuine Parts for authorised repairs within the manufacturer’s new vehicle warranty period at the time of the accident.

We’ll keep you moving

New replacement vehicle

If your vehicle is damaged beyond repair and less than three years old, we’ll replace it with a new one.

  • Towing and storage
  • Re-delivery costs
  • Agreed value
  • Cover for accidental loss or damage to other people’s property
  • Driving instruction cover
  • Glass cover
  • Keys, locks, barrels
  • Replacement vehicle after a total loss
  • Toyota Certified Pre-Owned Vehicle total loss benefit
  • Legal Costs
  • Trailer, boat and caravan cover
  • Personal items
  • Baby capsules and child seats
  • Emergency repairs
  • Emergency trip continuation
  • Travel expenses
  • Insurance continuity for replacement vehicles following a total loss
  • Rental car following theft
  • Substitute vehicle
  • Lifetime Repair Guarantee (Toyota specific, includes genuine parts if you own a Toyota)
  • Temporary cover when changing your vehicle

What you can add:


Excess-free glass cover option


If you select this option, and it is shown on your policy schedule, we will repair and replace your vehicle’s windscreen, sunroof or window glass if accidentally damaged, with parts which are compliant with Australian Design Rule standards. You will not be required to pay the basic excess and any voluntary excess that applies to your policy for the first glass cover claim where glass breakage is the only damage sustained to your vehicle.

If you are claiming on a second or subsequent occasion in any 12-month period for glass cover damage, you will need to pay the basic excess and any voluntary excess that applies to your policy.

For exclusions that impact on cover, please refer to the ‘When we will not pay your claim’ section of the Comprehensive Motor Vehicle Insurance Policy and Product Disclosure Statement. These exclusions are in addition to any limitations described under the ‘Comprehensive Insurance cover’ section of this PDS.




Rental car following accidents


If your vehicle is accidentally damaged and you have chosen the ‘rental car option’, and it is shown on your policy schedule, this benefit provides you with the convenience of a rental car while your vehicle is being repaired or if deemed a total loss under the terms of this policy. We will either arrange and pay the daily hire rate for a rental car for you for up to 14 days, or alternatively, we will authorise you to arrange a rental car.

Where we authorise you to arrange a rental car (inclusive of insurance) we will reimburse you for the cost of a rental car for up to 14 days to a maximum of $60 per day. We will provide this rental car benefit: for a maximum period of 14 days; until your vehicle has been repaired and is able to be driven; or the date we settle your claim if your vehicle is a total loss, whichever happens first.

Please refer to the ‘Additional Terms and Conditions – Our standard conditions for rental cars’ section of the Comprehensive Motor Vehicle Insurance Policy and Product Disclosure Statement for our standard conditions (including insurance cover for the rental car) which apply to all rental car benefits in this policy.

 


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Exclusive benefits for Toyota owners

In addition to everything covered by the comprehensive insurance policy, Toyota owners benefit from the only comprehensive car cover built for Toyota vehicles. You'll enjoy the same quality and reliability you expect from your Toyota.

Toyota cruising along dirt road

Toyota quality

No matter what happens to your vehicle, with Toyota Car Insurance you can count on quality.

Toyota wheel

Reliability

Toyota has built a reputation on reliability and you can expect the same from Toyota Car Insurance – we’ve always got your back.

Owner with Toyota car

Get rewarded

Toyota Car Insurance customers are eligible for a range of rewards, from fuel discounts[C11] to movie tickets. Click here to discover more.

Keeping you moving

If you’ve experienced an accident or breakdown, we’ll cover your travel expenses up to $500. And in the event of a stolen vehicle, we’ll provide you with a rental car to keep you mobile.

Frequently Asked Questions
More FAQs

Toyota Comprehensive Car Insurance Policy and Product Disclosure Statement

Effective for new business policies commencing on or after 25th March 2021 and renewal policies with a start date on or after 5th April 2021.


Toyota Car Insurance Premium Excess and Claims Guide

Effective for new business policies commencing on or after 25th March 2021 and renewal policies with a start date on or after 5th April 2021.


Toyota Comprehensive Car Insurance Policy and Product Disclosure Statement

Effective for new business policies commencing on or after 26 November 2020 and renewal policies with a start date on or after 26 December 2020.


Toyota Comprehensive Car Insurance Policy and Product Disclosure Statement

Effective for new business policies commencing on or after 1 January 2014 and renewal policies with a start date on or after 2 February 2014


Toyota Car Insurance Premium Excess and Claims Guide

Effective for new business policies commencing on or after 26 November 2020 and renewal policies with a start date on or after 26 December 2020.


Toyota Car Insurance Premium Excess and Claims Guide

Effective for new business policies commencing on or after 3 August 2017 and renewal policies with a start date on or after 2 September 2017.


Toyota Insurance Financial Services Guide

 


Supplementary Product Disclosure Statement (SPDS)

This SPDS, dated 1 May 2019, updates and should be read in conjunction with the Toyota Comprehensive Car Insurance Policy and Product Disclosure Statement with preparation date: 1 January 2014 and any other applicable SPDS we may have given you.


Toyota Insurance Family and Domestic Violence Policy

Toyota Insurance recognises that Family and Domestic Violence is a serious issue that may be affecting our customers and we are strongly committed to supporting them. This policy sets out how we will support those affected by Family and Domestic Violence.


Toyota Insurance Complaints Guide

Effective from 1 July 2021, please refer to this guide for information about how Toyota Insurance will handle any complaints that you may have.


Toyota Insurance Product Governance Policy

Toyota Insurance is committed to providing our customers with products that are suitable for their needs and meet their expectations. This policy outlines how we respond to customer needs and expectations in our approach to the design, distribution and regular review of our products.


Target Market Determination document

 


Supplementary Product Disclosure Statement

This SPDS, dated 1 September 2021, updates and should be read in conjunction with the Toyota Comprehensive Motor Vehicle Insurance Policy and Product Disclosure Statement with preparation date: 5 February 2021 and any other applicable SPDS we may have given you.


Toyota Insurance Financial Hardship Guide (TIN223)

Toyota Insurance understands at times, you may be experiencing financial hardship and we are committed to supporting you. Please refer to this Guide to understand the type of financial hardship support that may be available to you, along with information on how to apply for support.


 


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Make a claim

Our team of claim consultants are here to give you a helping hand when you need it the most.


Call us on 1300 658 027

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