Help & support
Contact us

Help and support

Silhouette of two mountaineers roped together while traversing a narrow, snow-covered ridge against a backdrop of layered blue mountain ranges at dawn.
 

Browse FAQ topics

Find the answers you’ve been looking for with our frequently asked questions.

How can we help?

Owner support

Roadside Assistance

Roadside Assist provides 24/7 emergency services including towing, battery jump-starts and lockout protection.

Learn more
Accident repairs

Repair your Toyota with those who know it best. Find an authorised Toyota repair centre.

Find a repairer
Toyota recalls

Safety is our top priority. If your Toyota is recalled, we'll fix or replace the affected parts for free. Find out if your vehicle has been affected.

Check my vehicle
Takata recalls

Find out if your vehicle is affected by a Takata airbag recall. Airbag replacement is free at any Toyota dealership.

Check my vehicle
myToyota Connect

The myToyota Connect app is your vehicle’s ultimate companion. Manage your vehicle, book a service, connect remotely and much more – all on the go.

Learn more
Toyota Go

Fuel your momentum with Toyota Go. Access rewards, manage your vehicle, book a service and save on fuel with Ampol Foodary.

Log in or sign up
Vehicle manuals

In case you don’t have your hard copy, access service information and repair manuals on the spot with our digital vehicle manuals.

Learn more
Stolen Vehicle Tracking

If your vehicle is stolen and SVT is activated, it may assist police with tracking your vehicle once you have reported it stolen and supplied a police report number and VIN or registration. Please contact our Stolen Vehicle Assistance team for 24/7 support on 1300 216 738.

Learn more

Your Toyota Dealer is here to help

From vehicle maintenance to finance and insurance, our Toyota Dealers are our trusted connection to our customers. With expert knowledge, your preferred Toyota Dealer should be your first port of call for any questions or concerns you might have.

A dealership representative smiles while holding the door of a blue vehicle open for a female customer in a Toyota showroom, highlighted by a large red brand logo in the background.
 

Need more support? We’ve got you.

A woman in a showroom focuses on a digital tablet while a consultant points to the screen, discussing vehicle details or financing options.

Finance

Find all the information you need in one place, including finance options, handy FAQs and useful links to help you navigate the details of your vehicle finance with confidence.

A smiling couple wrapped in blankets sits in the open cargo area of a dark blue SUV, enjoying an outdoor view in a rural meadow setting.

Insurance

Getting the right insurance for your Toyota is important, and we’re here to support you every step of the way. Retrieve a saved quote or start a new quote via our Insurance Portal.

A cheerful family of three enjoys a road trip inside a modern vehicle, with the mother laughing in the foreground and the father and son visible in the background.

Life events

Unforeseen factors including loss of employment, family breakdown, illness, injury or even the death of a family member may affect your financial position. Toyota Finance is here to help.

A red Toyota Land Cruiser 70 Series flatbed truck drives across a dusty, unpaved road in a vast, open outback environment.

Business support

From pricing and plans to fleet management software and general enquiries, our dedicated Toyota for Business support team is here to help you and your business whenever you need it.

Resources and guides

Glossary

Learn more about a phrase or term you've read or heard about with our useful guide to Toyota terms and products.

Explore glossary
Used vehicle buyers guide

We’ve put together this guide of handy tips to give you the confidence to search, compare and buy a used vehicle.

Learn more
Accessory guides

Helping you understand Toyota Genuine AccessoriesP4, unlock their full potential and choose what’s right for you.

Discover accessories

Statements and policies

Policies

Encouraging and supporting ethical conduct.

Legal and regulatory matters

Read important information on legal and regulatory matters.

Anti-Modern Slavery Statements

How we assess and address the risk of modern slavery.

Get in touch with us

Ask a question or provide feedback

Whether you need further support or want to leave feedback, we love hearing from you. The best way to reach us is by contacting us via the link below.

Make a complaint

If you’re not satisfied with your experience, our products or services, you can make a complaint.

Toyota Directory

Get in touch with the right team to help with your query.

Translation services are available through our Customer Assistance Centre on 1800 869 682 or via the Translating and Interpreting Service (TIS). If you have a hearing or speech impairment there are services available via the National Relay Service.

Toyota general enquiries
Toyota Finance
Toyota Insurance
Toyota for Business
Toyota Roadside Assistance
Toyota Connected Services
myToyota Connect app
Toyota Link