OWNERS

DPF Information

The purpose of this page is to provide information about Diesel Particulate Filters (DPF) and the DPF class action relating to certain HiLux, Fortuner & Prado diesel vehicles.

Information about the DPF


If your vehicle is fitted with a DPF manual regeneration switch

The below video provides more information about Toyota vehicles retrofitted or factory fitted with a DPF manual regeneration switch.

Diesel Particulate Filter (DPF) manual regeneration switches are fitted as standard production features on Prado, Fortuner and HiLux vehicles from June 2018, LandCruiser 200 vehicles from August 2015, LandCruiser 70 vehicles from August 2016, Hiace from June 2016, new generation Hiace from February 2019 and Granvia from July 2019 and Coaster buses from August 2006. If you have any questions about DPF manual regeneration switches, please contact your Toyota Dealer or the Guest Experience Centre on 1800 869 682 (Monday to Friday 9am to 5.30pm AET).

If your vehicle is not fitted with a DPF manual regeneration switch

Toyota owners who have concerns or questions about their vehicle, if it is not fitted with a DPF manual regeneration switch, are urged to contact their nearest or preferred dealer or the Guest Experience Centre on 1800 869 682 (Monday to Friday 9am to 5.30pm AET).

Q & A

Information about the DPF issue and Toyota’s actions to support customers

1. How do I know if my vehicle is experiencing a DPF issue?

This issue may present as:

  • substantial white smoke discharged during the DPF regeneration process; and/or
  • the Malfunction Indicator Lamp (MIL) in the dashboard instrument cluster may illuminate; and/or
  • in some cases, as a precautionary measure, a reduction in engine power (‘limp home’ mode).

As always, if our customers have any concerns or questions with their DPF, we encourage them to please contact their closest/preferred Toyota dealer or the Guest Experience Centre. You may also wish to refer to the DPF information Booklet which is available at http://toyotamanuals.com.au.


2. What has Toyota done to address the DPF issue?

Toyota has completed a Customer Service Exercise (CSE) for the DPF issue. The CSE involved proactively contacting all owners of potentially affected vehicles and giving them the opportunity to present their vehicle at their convenience and have the CSE performed free of charge. This means that, customers with potentially affected vehicles were contacted by letter using available details and were requested to contact their closest/preferred Toyota Dealer.

Toyota Dealers:

  • Reprogrammed the engine control module with the latest level software for the ECU; and
  • Replaced the DPF with updated hardware.

All inspection work and replacement, if required, was completed free of charge to our customers. In addition to the CSE, as part of our commitment to ongoing customer satisfaction, we have extended the warranty on the DPF system to 10 years from the first delivery date of the vehicle when new, with no limitation on kilometres for the following vehicles:

Vehicle model Production Period
Prado 5 June 2015 - 1 June 2018
HiLux 9 January 2015 – 31 May 2018
Fortuner 9 January 2015 – 31 May 2018

This DPF warranty extension was introduced in August 2020. Involved customers were notified by letter using available details.

Importantly, any warranty coverage does not limit our customers’ rights under the Australian Consumer Law (ACL) in any way. Accordingly, our customers still have rights under the ACL even if their vehicle is not eligible for the extended warranty.

For other vehicles fitted with a DPF system that do not fall within the production period above, please note that:

  • Enhancements were made to the DPF system in Prado, HiLux and Fortuner diesel vehicles produced from June 2018 onwards.
  • As part of Toyota’s commitment to continuous improvement, further improvements to the DPF system have been made to all diesel Prado, HiLux and Fortuner vehicles produced from 1 May 2020 onwards. This includes an all new DPF system fitted as standard to these vehicles.

As always, if our customers have any concerns or questions with their DPF, we encourage them to please contact their closest/preferred Toyota Dealer or the Guest Experience Centre. You may also wish to refer to the DPF information Booklet is available at http://toyotamanuals.com.au.


3. What is meant by ‘no limitation on kilometres’ if my extended warranty is for 10 years?

The DPF system warranty period of 10 years starts from the first delivery date of the vehicle when new. The odometer reading or the mileage of your vehicle during this 10-year period does not affect your warranty coverage. The rights under this warranty period for the DPF system are in addition to your rights under the Australian Consumer Law.


4. What is the first delivery date and where can I find my vehicle’s first delivery date?

The first delivery date is the date on which the vehicle was first registered in a motor vehicle register in a state or territory within Australia. To find out the first delivery date of your vehicle, you can refer to your service logbook or contact your closest/preferred Toyota Dealer.


5. I’m scheduled to pick up my new Prado/Fortuner/HiLux, but I’m concerned it is affected by the DPF issue?

The previous Customer Service Exercise (summarised above) applied to the following vehicles:

Vehicle model Production Period
Prado 5 June 2015 - 1 June 2018
HiLux 9 January 2015 – 31 May 2018
Fortuner 9 January 2015 – 31 May 2018

Customers with potentially affected vehicles were contacted by letter using available details. As always, if our customers have any concerns with or questions about their DPF, we encourage them to please contact their closest/preferred Toyota Dealer or the Guest Experience Centre.

You may also wish to refer to the DPF information Booklet which is available at http://toyotamanuals.com.au.


6. Does my vehicle need a DPF manual regeneration switch?

The DPF manual regeneration switch is now fitted as standard across the range of Toyota diesel vehicles as part of Toyota Australia's initiative to standardise features across vehicle models. The switch offers drivers more flexibility to initiate a regeneration where the DPF cannot reach the optimum temperature to complete an automatic regeneration.

If you have any questions about DPF manual regeneration switches, please contact your closest or preferred Toyota Dealer or the Guest Experience Centre on 1800 869 682 (Monday to Friday 9am to 5.30pm AET).


7. Why isn’t this a recall?

Recalls are commenced where vehicles may potentially have a defect which presents a safety risk to consumers. There are no safety concerns associated with the DPF issue.


8. What if I haven’t been contacted and I have a DPF concern or issue?

For any further queries please contact your closest or preferred Toyota Dealer or contact the Guest Experience Centre on 1800 869 682 (Monday to Friday 9am to 5.30pm AET).
Learn more about our Complaint Handling process.


Information about the Class Action

9. What about the class action against Toyota regarding DPF?

The class action concerns approximately 264,000 diesel Hilux, Prado and Fortuner vehicles fitted with a Diesel Particulate Filter (DPF) that were purchased or leased between October 2015 – April 2020.

On 7 April 2022, judgment in the initial trial of the DPF class action was delivered in the Federal Court of Australia (Sydney). Toyota Australia is in the process of reviewing the court’s judgment.

Since becoming aware of DPF concerns, Toyota has worked continuously on an effective resolution for affected customers. At every step, we believe that we have implemented customer focused and technically grounded remedies to resolve customers’ concerns.

Any Toyota owners with questions or concerns about the DPF class action are free to seek independent legal advice.


10. Which Toyota customers are group members in the class action?

Customers who purchased/leased diesel HiLux, Prado and Fortuner vehicles from 1 October 2015 to 20 April 2020 that are fitted with a DPF.


11. What if I don’t want to be a group member in the class action?

Customers should seek advice from their legal advisor regarding this matter.