April 5, 2018

Toyota Australia to Recall Vehicles Due to Vacuum Pump Malfunction

Toyota corporate logo
Toyota corporate logo

Toyota Australia has initiated a safety recall on 21 Kluger vehicles produced during October 2017.

This recall is due to a condition affecting the vacuum pump that is used to supply vacuum to the vehicle’s brake booster.

There is a possibility that a component in the vacuum pump assembly may have been manufactured incorrectly.

This condition could lead to illumination of warning lights, an audible alert and result in a sudden loss of braking assist.

Loss of braking assist while driving could increase the risk of a crash.

Toyota Australia will shortly contact all affected vehicle owners advising them details of this recall campaign.

It is anticipated that replacement part availability will commence during second quarter of 2018. Once replacement parts are available Toyota Australia will again contact all affected vehicle owners so they can make an appointment at their preferred Toyota dealer.

Toyota dealers will replace the vacuum pump, which will take approximately 2 hours.

This will be carried out free of charge.

There have been no incidents or injuries reported in Australia as a result of this condition.

For further information, please contact the Toyota Guest Experience Centre on 1800 869 682.

Toyota Kluger Vacuum Pump - Q&A

Q1: What is the condition?
A1: There is a possibility that a component in the vacuum pump assembly may have been manufactured incorrectly.
This condition could lead to illumination of warning lights, an audible alert and result in a sudden loss of braking assist.
Loss of braking assist while driving could increase the risk of a crash.

Q2: What is the function of the Vacuum Pump?
A2: The vacuum pump is driven by the intake camshaft and provides vacuum to the vehicle’s brake booster.

Q3: What is the cause of this condition?
A3: The vacuum pump is supplied oil from the engine to seal and lubricate the movement of the pump vane. Engine oil is distributed to the vacuum pump housing through the rotor oil passage. There is a possibility that the oil passage in the rotor was not properly machined at the supplier. In this condition, oil may not be distributed throughout the vacuum pump. In some cases this may cause the vane to break, leading to the illumination of warning lights and alerts, and resulting in loss of braking assist.

Q4: How many vehicles are involved?
A4: In the Australian market, there are 21 vehicles involved.

Model
Name
Model
Code
WMI VDS CD VIN Range Production Period Involved
Qty
FromToFromTo
KLUGERGSU555TDBZ3FH#0S4928120S49314520th October 201721st October 20176
GSU55DZ3FH0S4927310S49287120th October 20172
GSU50YZ3FH0S2377721
GSU50ZZ3FH0S2377290S23788720th October 201721st October 201712

Note:
1) Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges are included in this campaign.
2) (#) indicates additional check digit (alpha or numeric).

Q5: Are there any symptoms/warnings before the condition appears in a vehicle?
A5: This condition could lead to the illumination of warning lights and an audible alert as well as a harder brake pedal feel. In some models, the brake pedal may become “over-sensitive” at lower vehicle speeds.

Q6: Have any accidents or injuries been reported as a result of this condition?
A6: Toyota have not received any reports of accidents or injuries as a result of this condition in the Australian market.

Q7: What is Toyota going to do?
A7: As an interim measure, Toyota will issue an owner letter on or about the 17th of April 2018 to provide early details of this forthcoming campaign.
At the time of parts availability, Toyota will again notify owners to make an appointment with any authorised Toyota Dealer to have the rectification completed.
Expected commencement timing second quarter 2018.
Toyota Dealers will replace the vacuum pump.
This rectification will be performed free of charge to the vehicle owner.

Q8: How long will the iepair take?
A8: To replace the Vacuum Pump will take approximately 2 hours.
It may be necessary for the owner to make the vehicle available for a longer period of time depending upon the Dealer’s work schedule.

Q9: Why is Toyota announcing this recall when replacement parts are not available?
A9: Toyota decided to inform owners as soon as we identified the issue allowing additional care to be taken when driving.

Q10: Am I able to continue to operate my vehicle until this recall is completed?
A10: Yes, however, should you experience the vehicle’s brake pedal becoming hard, an audible alert or “Low Brake Power” warning illuminating in the multifunctional display, please immediately contact any Toyota Dealer.

Q11: What if an owner has additional questions or concerns?
A11: Owners with additional questions or concerns are asked to please contact their local Toyota Dealer in the first instance or the Toyota Guest Experience Centre (GEC) 1800 869 682.
Please quote your 17 digit Vehicle Identification Number (VIN).

Q12: Where can I find my VIN?
A12: VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search “vehicle identification number” in the alphabetical index at the rear of your Owner’s Manual.