Frequently asked questions

Toyota Finance Online is the easy way to manage your Toyota Finance account. You can access your finance account online at a time that suits you.

  • View account balances
  • View contract details
  • Calculate a payout quote
  • Generate statements
  • Update your payment or contact details

To access your account you will first need to register. Go to the Toyota Finance Online log in page by selecting 'Toyota Finance Online' under the Login button at the top of the Toyota Finance website, then enter your details and create your password.

If you need assistance accessing your account, please call us on 137 200

Toyota Finance offers a range of financing solutions for both personal and business use vehicles. Finance can be conveniently arranged at your local participating Toyota dealership. For further details of the types of finance products available visit the Toyota Finance section of the Toyota website, email us, or call 137 200 for more information.

Toyota Finance works hard to try to ensure you always get the best service from us.

If there's something about our products or services that you aren't happy with, then let's work together to see if we can resolve it quickly and easily using the following process:

Step 1. Let us know

Email us at complaints@toyota.com.au or call a Customer Solutions Representative on 137 200 between 8:30am - 7:00pm (EST) Monday to Friday.

All matters are dealt with seriously and are treated in total confidence. We will aim to resolve your complaint to your satisfaction as soon as possible.

Step 2. Escalation to our Internal Dispute Resolution team

If we are unable to resolve your complaint within five business days, then the matter will be escalated to our Internal Dispute Resolution (IDR) team.


The IDR team will:

  • Conduct a more detailed investigation into your complaint
  • Keep you informed of the resolution process
  • Answer any of your questions
  • Aim to resolve the complaint promptly, and consistently

The IDR team can be contacted at any time by:

Mail: IDR Manager
Toyota Finance
PO Box 1354
Macquarie Center NSW 2113
Email: complaints@toyota.com.au

 

Step 3. Seek an external review

If you aren't satisfied with the outcome of your complaint after taking Steps 1 and 2, you may lodge a dispute with the Financial Ombudsman Service (FOS). FOS is an external independent impartial body that has been set up to resolve financial services disputes. There is no charge for this service.

The Financial Ombudsman Service can be contacted by:

Phone: 1800 367 287
Fax:
(03) 9613 6399
Mail: Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001
Email: info@fos.org.au
Web: fos.org.au

 

Please contact our National Customer Solutions Centre on 137 200 to discuss your options.

Toyota Finance holds security over all vehicles financed with us. You may negotiate with a purchaser to sell your car, however you are obligated to pay your loan in full upon the sale of your financed vehicle.

Please contact our National Customer Solutions Centre on 137 200 to discuss payment arrangements.

Toyota Insurance1 provides a range of insurance solutions for you and your Toyota vehicle which can be conveniently arranged at your local participating Toyota dealership.

Car Insurance

Could you afford costly repairs or having to replace your Toyota altogether?

We can offer you reliable and cost effective protection for your vehicle in case the unexpected happens. For further details on the insurance options available for your Toyota, visit the Car Insurance section of the Toyota website, email us, or call 137 200 for more information.

Finance Gap Insurance

If your new Toyota becomes a total loss, there may be a 'gap' between the amount your car insurer pays you and the outstanding balance on your vehicle finance contract. In this situation Finance Gap Insurance helps to protect you from experiencing significant financial loss and personal inconvenience and also provides cover for extra costs associated with your purchase of a replacement vehicle.2

For further details on the features and benefits visit the Finance Gap Insurance section of the Toyota website, email us or call 137 200 for more information.

Finance Protection Insurance

Finance Protection offers solutions to assist in making your vehicle finance repayments should you be unable to work because you are disabled due to injury or illness, or become involuntarily unemployed, depending on the cover option chosen. For further details on the features and benefits visit the Finance Protection Insurance section of the Toyota website, email us, or call 137 200 for more information.

Factory Approved Extended Warranty Insurance

As a Toyota vehicle owner you can extend your Toyota new vehicle warranty at any time while your car is still within its original 36 month warranty and has travelled less than 90,000kms.2&3 For further details on the features and benefits visit the Warranty Insurance section of the Toyota website, email us or call 137 200 for more information.

Extended Warranty Insurance

Even if your vehicle is not a Toyota you can still extend your manufacturer's new vehicle warranty for up to 3 years with our Extended Warranty Insurance policy. The Toyota Insurance Extended Warranty policy can be purchased on vehicles up to 3 years old which have travelled less than 90,000kms.2&3 For further details email us on insurance@toyota.com.au, or call 137 200 for more information.

1The insurer is Aioi Nissay Dowa Insurance Company Australia Pty Ltd ABN 11 132 524 282, AFSL 443540 (Adica).

2Terms and conditions apply. Before making a decision in relation to any of the products, please refer to the current Product Disclosure Statement (PDS) available from participating Dealers, via our website at toyotainsurance.com.au, or by calling 137 200.

3Our insurance policies do not change or take away your rights under the Australian Consumer Law. Your right to claim under our policies for the benefits covered are in addition to other rights and remedies you have under the law in relation to your vehicle. However, you can choose to make a claim under any of our  policies even if you have rights under the law.

Provided your payments are not less than the minimum monthly repayment, you can change the amount by accessing the Payment Details page.

Please be aware that for Term Purchase and Lease contracts there are no interest savings to be gained by making additional or increased payments. Please contact our National Customer Solutions Centre if you would like further information.

A new way to buy a Toyota that gives you all the confidence you need.  Toyota Finance will let you know your finance costs at the outset, and guarantee the minimum amount your car will be worth at the end of your finance contract. That way, you'll have the reassurance of knowing what lies ahead.

At the time of purchase you choose your car, then choose your deposit, loan term and agree on the number of kilometres you expect the vehicle to have travelled by the end of the term (end odometer). Based on this, Toyota Finance will guarantee the minimum future value of your new Toyota, otherwise known as the Guaranteed Future Value (GFV). When your term is up, you have the flexibility to trade, keep or return your car to Toyota Finance. So as your circumstances change your car can too, thanks to Toyota Access.

Toyota Access is applicable for all passenger and light commercial Toyota vehicles.

You can go to any Toyota dealership to buy your new Toyota with Toyota Access.

Toyota Access can be taken out for terms of 12, 24, 36 or 48 months.

If you refinance your loan you will no longer be able to return your vehicle for the Guaranteed Future Value. The Guaranteed Future Value is not available on the refinanced contract.

It's the minimum value of your new or approved demonstrator Toyota at the end of your finance contract, as determined by Toyota Finance. If you decide to return your car to Toyota at the end of your term, Toyota Finance will pay you the agreed Guaranteed Future Value (GFV), which will be put against your final payment.

Toyota Finance analysts set the Guaranteed Future Value (GFV), based on what they estimate the vehicle will be worth in the future. This is done through sales results of similar vehicles, new model data and economic factors, with your loan term and agreed End Odometer factored in.

The Guaranteed Future Value (GFV) is the minimum value that Toyota Finance believes your vehicle will be worth at the end of your contract term. This is subject to the vehicle being returned in a condition that meets Fair Wear and Tear guidelines, and not having travelled more kilometres than agreed. With this in mind, the Guaranteed Future Value (GFV) may be more or less than the actual value of the vehicle.

Yes - if you want to take advantage of Toyota Finance's offer to buy the vehicle from you for the Guaranteed Future Value (GFV). You will be given a Fair Wear and Tear Guide before you enter into your contract.

If your vehicle doesn't meet Fair Wear and Tear guidelines, Toyota Finance will give you the opportunity to have the vehicle repaired. Otherwise, Toyota Finance can organise the repairs and deduct the cost from your Guaranteed Future Value (GFV). This adjusted Guaranteed Future Value (GFV) will then be the price that Toyota Finance will offer you if you return the car at the end of your term. Of course, if you keep the vehicle, the condition doesn't matter. And if you trade it in or sell it privately, the condition will obviously impact your sale price.

Yes. You can trade your car at any time for a new vehicle, however you will need to pay the remaining balance of your account and forgo the Guaranteed Future Value (GFV).

Yes. You simply pay out your finance contract during or at the end of the term. Toyota Finance may offer you the chance to extend, vary or refinance the final payment. If you choose this option, the Guaranteed Future Value (GFV) will no longer apply.

Yes. Simply pay out the remaining balance of your account. If you do this the Guaranteed Future Value (GFV) will no longer apply.

Yes. Providing your vehicle meets the Fair Wear and Tear guidelines and you have not travelled more kilometres than agreed, Toyota Finance will use your Guaranteed Future Value  (GFV) to pay the final payment.

An excess usage adjustment will apply if, at the end of the term, you have travelled more than the agreed End Odometer. This will be deducted from your Guaranteed Future Value (GFV), which then becomes your adjusted Guaranteed Future Value (GFV).

No. If you enter into a Toyota Access Consumer Loan Contract or Toyota Access Business Vehicle Loan, you own the vehicle, with Toyota Finance taking a security interest over it. However, if you enter into a Toyota Access Term Purchase agreement, Toyota Finance owns the vehicle until your finance contract is paid out. You may then be given the opportunity to purchase the car.

Toyota Access is competitively priced. As the final payment equates to the Guaranteed Future Value (GFV), the interest is higher than that of a loan with a similar amount and term without a balloon final payment. Of course, the deposit and any prepayment of monthly payments will help reduce charges. We suggest you seek financial advice to ensure this product is right for you.

Toyota Finance does not provide business or tax advice. We suggest you seek independent advice.

Toyota Finance Online is the easy way to manage your Toyota Finance account. You can access your finance account online at a time that suits you.

  • View account balances
  • View contract details
  • Calculate a payout quote
  • Generate statements
  • Update your payment or contact details

Your local Toyota Dealer can assist you with all your finance needs for your next Toyota. Simply click here to contact your local Dealer.

Toyota Finance works closely with our Toyota Dealer network to provide a personalised service ensuring the best finance product for your needs. The Business Manager at your local dealership is the best person to speak to about financing your next Toyota.

Toyota Finance can assist you in the purchase of vehicles, other than a Toyota, purchased from a licensed motor dealer. Please contact our National Direct Centre on 1300 359 359.

Toyota Finance only finances vehicles so we cannot assist you with a personal loan.

Toyota Finance only provides finance for motor vehicles purchased through a licensed motor dealer.

Toyota offers fixed interest rates for a fixed term on a range of consumer and commercial products. The rate is determined on a number of factors including market conditions. Your local Toyota Dealer can assist you with a finance quote.

Toyota Finance will register their interest in any vehicle financed by us on the Personal Property Security Register (PPSR). Our interest in the vehicle will remain in place until the loan on that vehicle is paid out completely. For further information regarding PPSR please visit http://www.ppsr.gov.au.

Toyota Finance will hold an interest in any vehicle financed by us until the loan for that vehicle is paid in full and the final payment for that vehicle has cleared. You will need to negotiate with the owner of the vehicle to ensure the loan is paid out in full before the vehicle can be transferred into your name. If you purchase the vehicle and the vehicle is not paid out in full, Toyota will retain an interest in the vehicle.

No, it is not possible to purchase a vehicle that is under finance with Toyota Finance.

Toyota Finance offers insurance, roadside assist and warranty products.

Please contact our National Customer Solutions Centre on 137 200 for a quote.

Toyota Finance offers loans ranging from 12 to 72 months or 1 - 7 in length, subject to Toyota Finance policy and approval, with a variety of flexible payment options. While all loans run on a monthly billing cycle we offer the flexibility of weekly, fortnightly or monthly payments.

Break fees do apply for finalising your fixed term, fixed rate loan prior to the end of the contracted term. The amount of the break fee varies based upon the loan type.

Please contact our National Customer Solutions Centre on 137 200 to discuss your options.

Toyota Finance holds security over all vehicles financed with us. You may negotiate with a purchaser to sell your car, however you are obligated to pay your loan in full upon the sale of your financed vehicle.

Please contact our National Customer Solutions Centre on 137 200 to discuss payment arrangements.

You will firstly need to obtain a final payout figure for your loan. Several payment options are available including BPAY through you financial institution, electronic funds transfer, cheque or direct deposit. You will need to provide your loan account number with all payments. Please contact our National Customer Solutions Centre for a payout figure and payment option details on 137 200.

No, you must pay your loan in full upon the sale of the vehicle. Toyota Finance will continue to hold security over the vehicle until the loan is fully paid out and the final payment has cleared.

You may register with our online service to obtain a payout quote online. Alternatively contact our National Customer Solutions Centre on 137 200.

You may authorise a person, over 18 years of age, to obtain information about your loan account. Simply click here to download a Third Party Authority form, complete and sign it and either email it to toyotafinance@toyota.com.au or fax to 1300888876 and allow two working days to update your account. Please note that this authority will enable a third party access to information only. They cannot make changes to your account.

You may access your account online to update your banking details. Simply register at tfsonline.com.au to access your loan account details online. Alternatively please click here to download a direct debit form, complete and sign it and either email it to financialservices@toyota.com.au or fax to 1300 888 876 and allow two working days to update your account.  

Please note  - bank accounts for direct debit payments must be in the name of a contract party. Third party bank accounts will not be accepted

Toyota Finance will remove its security over the vehicle when the final payment has been allocated to your loan and there is no outstanding balance due and that payment has been cleared by your financial institution. The time required for payment clearance is dependent upon the payment method and may take up to 8 business days. Paying by BPAY through your financial institution to finalise your loan is the best payment method for timely removal of our security over the vehicle.

To access your account you will first need to register. Go to the Toyota Finance Online log in page by selecting 'Toyota Finance Online' under the Login button at the top of the Toyota Finance website, then enter your details and create your password.

If you need assistance accessing your account, please call us on 137 200

Toyota Finance offers a range of financing solutions for both personal and business use vehicles. Finance can be conveniently arranged at your local participating Toyota dealership. For further details of the types of finance products available visit the Toyota Finance section of the Toyota website, email us, or call 137 200 for more information.

Toyota Finance works hard to try to ensure you always get the best service from us.

If there's something about our products or services that you aren't happy with, then let's work together to see if we can resolve it quickly and easily using the following process:

Step 1. Let us know

Email us at complaints@toyota.com.au or call a Customer Solutions Representative on 137 200 between 8:30am - 7:00pm (EST) Monday to Friday.

All matters are dealt with seriously and are treated in total confidence. We will aim to resolve your complaint to your satisfaction as soon as possible.

Step 2. Escalation to our Internal Dispute Resolution team

If we are unable to resolve your complaint within five business days, then the matter will be escalated to our Internal Dispute Resolution (IDR) team.


The IDR team will:

  • Conduct a more detailed investigation into your complaint
  • Keep you informed of the resolution process
  • Answer any of your questions
  • Aim to resolve the complaint promptly, and consistently

The IDR team can be contacted at any time by:

Mail: IDR Manager
Toyota Finance
PO Box 1354
Macquarie Center NSW 2113
Email: complaints@toyota.com.au

 

Step 3. Seek an external review

If you aren't satisfied with the outcome of your complaint after taking Steps 1 and 2, you may lodge a dispute with the Financial Ombudsman Service (FOS). FOS is an external independent impartial body that has been set up to resolve financial services disputes. There is no charge for this service.

The Financial Ombudsman Service can be contacted by:

Phone: 1800 367 287
Fax:
(03) 9613 6399
Mail: Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001
Email: info@fos.org.au
Web: fos.org.au

 

Toyota Finance is committed to giving consideration and assistance to customers who are experiencing financial hardship.

Financial hardship involves an inability, rather than an unwillingness, to pay and may be attributed to unforeseen factors including loss of employment, family breakdown, illness, injury or even the death of a family member. Hardship can even encompass situations where customers are impacted by natural disasters such as fire or flooding.

For individual or small business customers suffering financial hardship, Toyota Finance may be able to assist in a number of ways including deferring payments, capitalisation of arrears, a moratorium or reducing the payments.

In order to assess your eligibility for financial hardship assistance we require you to complete a "hardship application". Once this has been completed and returned to us, one of our representatives will contact you to discuss alternative solutions available.

You can request a hardship application by writing to The Hardship Team, Toyota Finance, Locked Bag 900, Milsons Point NSW 1565. Call us direct on 137 200 or email the Hardship Team.

Toyota Insurance1 provides a range of insurance solutions for you and your Toyota vehicle which can be conveniently arranged at your local participating Toyota dealership.

Car Insurance

Could you afford costly repairs or having to replace your Toyota altogether?

We can offer you reliable and cost effective protection for your vehicle in case the unexpected happens. For further details on the insurance options available for your Toyota, visit the Car Insurance section of the Toyota website, email us, or call 137 200 for more information.

Finance Gap Insurance

If your new Toyota becomes a total loss, there may be a 'gap' between the amount your car insurer pays you and the outstanding balance on your vehicle finance contract. In this situation Finance Gap Insurance helps to protect you from experiencing significant financial loss and personal inconvenience and also provides cover for extra costs associated with your purchase of a replacement vehicle.2

For further details on the features and benefits visit the Finance Gap Insurance section of the Toyota website, email us or call 137 200 for more information.

Finance Protection Insurance

Finance Protection offers solutions to assist in making your vehicle finance repayments should you be unable to work because you are disabled due to injury or illness, or become involuntarily unemployed, depending on the cover option chosen. For further details on the features and benefits visit the Finance Protection Insurance section of the Toyota website, email us, or call 137 200 for more information.

Factory Approved Extended Warranty Insurance

As a Toyota vehicle owner you can extend your Toyota new vehicle warranty at any time while your car is still within its original 36 month warranty and has travelled less than 90,000kms.2&3 For further details on the features and benefits visit the Warranty Insurance section of the Toyota website, email us or call 137 200 for more information.

Extended Warranty Insurance

Even if your vehicle is not a Toyota you can still extend your manufacturer's new vehicle warranty for up to 3 years with our Extended Warranty Insurance policy. The Toyota Insurance Extended Warranty policy can be purchased on vehicles up to 3 years old which have travelled less than 90,000kms.2&3 For further details email us on insurance@toyota.com.au, or call 137 200 for more information.

1The insurer is Aioi Nissay Dowa Insurance Company Australia Pty Ltd ABN 11 132 524 282, AFSL 443540 (Adica).

2Terms and conditions apply. Before making a decision in relation to any of the products, please refer to the current Product Disclosure Statement (PDS) available from participating Dealers, via our website at toyotainsurance.com.au, or by calling 137 200.

3Our insurance policies do not change or take away your rights under the Australian Consumer Law. Your right to claim under our policies for the benefits covered are in addition to other rights and remedies you have under the law in relation to your vehicle. However, you can choose to make a claim under any of our  policies even if you have rights under the law.

The insurer is Aioi Nissay Dowa Insurance Company Australia Pty Ltd ABN 11 132 524 282, AFSL 443540 (Adica).

If you need to make any changes to your insurance policy, you can do so by calling us on 1300 658 027. Depending on the type of alterations you need to make, your premium may change. With the exception of policy cancellation, we do not charge any administration fees to make changes to your policy.

For Motor Vehicle, Finance Gap and Payment Protection Insurance policies you can lodge your claim over the phone by calling us on
1300 658 027. For Factory Approved Warranty Insurance and Extended Warranty Insurance claims you will need to contact the Administrator on 137 200 and advise them that you wish to make a claim. A claim form can be obtained by emailing the Administrator or call 137 200.

Toyota Insurance is committed to providing you with the highest standard of service. However occasionally there may be some aspect of our service, the cover provided under your policy or a decision we have made that you wish to query or draw to our attention.

If you are unhappy with the outcome of any dealings with us we will do our best to work with you to resolve it using the following process:

Step 1. Talk to us first

In the first instance we encourage you to discuss the matter with the staff member who provided your initial service by calling 1300 658 027. Most times they will be able to resolve the matter to your satisfaction. If the staff member is unable to resolve your concern, they will refer you to their manager or senior staff member (who can also be contacted on the above number). If you are not satisfied with their response, you can proceed to Step 2 ? Request a review.

Step 2. Request a review

If your concern remains unresolved by the manager or senior staff member, they will refer the matter to our Internal Dispute Resolution Department (IDR). Our IDR has the full authority to act independently in dealing with your dispute and will ensure your concern is referred to the appropriate person and receives prompt attention.

The designated IDR specialist will respond to you within five business days of you notifying us of your concern. You will be contacted with our final decision within 15 business days.

If you remain unsatisfied with the decision from our IDR specialist, you can proceed to Step 3 ? Seek an external review of your dispute.

Step 3. Seek an external review of your dispute

If you have followed Steps 1 and 2 above and we have still failed to satisfactorily deal with your concern or we have taken more than days to respond, you can appeal to the Financial Ombudsman Service (FOS).

The FOS is an independent, external dispute resolution scheme and there is no charge for this service.

How to contact the Financial Ombudsman Service

The Financial Ombudsman Service can be contacted by:

Phone: 1800 367 287

Fax: (03) 9613 6399

Mail: Financial Ombudsman Service

GPO Box 3

Melbourne VIC 3001

Email:info@fos.org.au

Web: fos.org.au

We will stand by any decision made as part of our complaints process in an attempt to satisfy your concern.

However you do not have to accept any decision made by us or the FOS and alternatively may wish to seek your own advice on this matter elsewhere.

Toyota Extra Care offers Roadside Assist and Dealer Warranty products.

Roadside Assist provides you with access to roadside assistance 24 hours a day, 7 days a week, 365 days a year. It can help you with:

  • Non-mechanical assistance, including items such as changing tyres/flat battery, running out of fuel or help when your keys are lost or locked in your vehicle.
  • Transportation assistance, including taxi fare in the event of a breakdown and your vehicle is immobilised.
  • Accident co-ordination services, including message relay following an accident or breakdown and cancellation or re-booking of travel arrangements.
  • Access to vital medical and legal advice.
  • Transfer to the new owner, should you decide to sell your vehicle prior to the expiry of the plan.
  • Most importantly, your car is covered no matter which family member is driving, 24 hours a day, every day of the year. Choose between the basic plan or 'Plus' plan for additional benefits.

If you have purchased Toyota Extra Care Roadside Assist and require urgent roadside assistance, contact 1800 176 837 and quote your registration number and your Roadside Assist reference number.

For more information on Toyota Extra Care Dealer Warranties please speak to your local Dealer.

Toyota Extra Care products can be conveniently arranged at your local participating Toyota dealership.

For further details visit the Warranties section of the Toyota website, email us, or call 137 200 for more information.

Your Toyota Dealer may be able to offer you a Factory Warranty for an additional 1, 2 or 3 years, capped at your choice of either 100,000kms or 150,000kms, depending on your driving habits. Benefits include the repair or replacement of any Toyota component that is defective in material or workmanship under normal operation and use, and helpful benefits such as towing, and a quality guarantee on all repairs. All repairs are performed using only genuine Toyota parts. This product is provided solely through the Dealer and not all Dealers may be able to provide this product.

Your welcome pack will include your contract details and the terms and conditions of your plan. If your contract is for Toyota Extra Care Roadside Assist the pack will also contain a windscreen sticker featuring the Roadside Assist number.

If you haven't received your welcome pack within  6 weeks of your vehicle?s delivery date, please email the Toyota Extra Care Administrator or call 137 200.

If you sell your vehicle privately while your warranty is still current, you may request us to transfer the warranty to the new owner, subject to the warranty conditions and our approval. Transfer will not be accepted if the vehicle is sold to or through a motor dealer or trader.

To request a transfer, please contact the Administrator on 137 200 and advise that you wish to transfer your policy to the new owner of the vehicle.

To facilitate your transfer application, please send your completed form to us, along with the following supporting documentation:

  • Vehicle service history? if you cannot supply proof of scheduled servicing it may affect approval of this transfer
  • Proof of private sale
  • Roadworthy inspection report
  • Your payment for the transfer fee of $60.00 (including GST) by either cheque, money order or credit card. Please do not send cash

Please send the completed transfer application along with the supporting documentation to: Toyota Extra Care Administrator, Locked Bag 980, Milsons Point NSW 1565.

Toyota Extra Care works hard to try to ensure you always get the best service from us. We also understand that sometimes things go wrong.

To help you in these situations we encourage you to discuss this directly with us if your complaint relates to your finance contract, any services we provide to you or the quality of our service.

Please write to the Complaints Officer at Toyota Extra Care, Locked Bag 900, Milsons Point, NSW, 1565. Email the Complaints Officer, fax us on 02 9430 0907 or call us on 137 200.

If your complaint cannot be resolved immediately, we will advise you and notify you of our next course of action. Throughout the complaints process, Toyota Extra Care will remain committed to resolving your issue as soon as possible and will keep you informed as to the progress of your complaint.

If after escalating your complaint to Complaints Officer you are not satisfied with the outcome, you may wish to seek your own independent legal advice.

Provided your payments are not less than the minimum monthly repayment, you can change the amount by accessing the Payment Details page.

Please be aware that for Term Purchase and Lease contracts there are no interest savings to be gained by making additional or increased payments. Please contact our National Customer Solutions Centre if you would like further information.

You can reset your password online by answering the security questions you nominated when you first registered for Toyota Finance Online.  Alternatively, you can contact our National Customer Solutions Centre on 137 200 to organise for the password to be sent to you via email or SMS.

You will be able to view all current contracts of which you are a contract party to - either as a Borrower, Co-Borrower or Guarantor.

You will be able to view some information about finalised contracts from the Contract Details page until such time that it is archived. To obtain information about archived contracts, please contact our National Customer Solutions Centre on 137 200.

If you have more than one contract with us (either current or finalised), it is possible that we have accidentally created 2 Customer Numbers for you.

Please contact our National Customer Solutions Centre on 137 200 and we will be happy to rectify this situation, to ensure that you are able to view all of your contracts through Toyota Finance Online.

Your balance is shown on the Summary page, which is the first page displayed after you have logged in. If you have more than one current contract, all balances will be displayed here.

Please be aware that this figure is a balance only, and if it is your intention to finalise your contract you will need to calculate a payout quote via the Payout Quote page.

Yes. All payments, interest charges and other transactions can be viewed from the Transaction page. You can enter a date range to view transactions for a specified period of time (such as financial year). You can also print a Transaction Listing from this page

From the Transaction page you will be able to view, print or save a PDF version of your statement which will include all transactions from the commencement of your contract.

You will find a link on the Contract Details page entitled Annual Interest which will provide you with this information for previous financial years.

The Contract Details page will provide you with details of when your contract commenced, how many months your contract has been running for and when it is due to end.

This page also provides other useful information such as the amount of money you borrowed, details of your vehicle, and your repayment details.

The Contract Details page will advise you of your contracted monthly repayment amount and next due date.

This page also provides other useful information such as the amount of money you borrowed, details of your vehicle, and when your contract is due to be finalised.

If you have a weekly or fortnightly payment, details of this can be found on the Payment Details page.

Simply contact our National Customer Solutions Centre on 1300 888 867 so that we can assist you with making a payment arrangement.

No, this is not available online. Please contact our National Customer Solutions Centre on 137 200 for assistance. Please note that a fee is applicable for reissuing this document.

The most common payment method is direct debit. You can nominate to make your payments weekly, fortnightly or monthly to suit your pay cycle.

You can elect to make extra payments to pay your loan off sooner, which may save you money on your interest charges depending on your type of loan. To find out more, please contact our National Customer Solutions Centre on 137 200.

You can also elect to pay your loan by EFT (Electronic Funds Transfer), BPAY or Australia Post Billpay. Please note that a payment method fee will apply for all payments other than direct debit.

Using EFT you can set-up regular payments or make a one off transfer from your bank account using internet banking. Simply register Toyota Finance as the payee by using the BSB and Account Number provided to you. The Account Name for EFT is Toyota Finance.

The Change Payment Details screen on Toyota Finance Online shows details of our Biller Codes and your Customer Reference Number.  Alternatively, refer to any recent letter from us where these details are displayed.

No. You are not able to use another credit facility to pay your contract. This includes payments by direct debit, BPAY and Australia Post Billpay. You will be required to nominate payments from a savings or cheque account.

Yes. There are many options available to assist you in managing your payments. Some changes can be made by accessing the Payment Details page. Otherwise you may contact our National Customer Solutions Centre on 137 200, and we will be happy to assist.

From the Payment Details page, you will be able to set up a new direct debit, or update your existing bank account details.

The bank account must be in the same name as a contract party to the loan. For company accounts, the bank account must be in the company name or one of the guarantors and you must be authorised to operate the account. We cannot accept a bank account in the name of a third party or a different company.

Alternatively, our National Customer Solutions Centre will be able to update your details by telephone or send you a direct debit form.

You may elect to make your payments weekly, fortnightly or monthly to align with your pay.

If you wish to change frequency to weekly or fortnightly, it is important that your payments are structured in such a way that the full monthly amount is received by the due date each month, to ensure that your account does not fall overdue.

Please contact our National Customer Solutions Centre on 137 200 and we will be happy to assist you in calculating and updating your payment frequency.

Any changes to your payment details that are made on a business day (Monday to Friday) between 8:00am - 8:00pm AEST will be updated that night and take effect from the following business day. Changes made outside of these hours will be updated within 2 business days. This includes changes made on a public holiday or weekend.

Please note that public holidays are applicable to the state in which you originally financed your loan, even if you have since moved to another state.

To avoid the inconvenience and fees associated with a dishonoured payment, please ensure that you have the funds available in the applicable bank account.

You can order a new or replacement Payment Card for a fee of $5, by contacting our National Customer Solutions Centre on 137 200. The card can be used to make payments in person at any Australia Post outlet.

Please note that a payment method fee will apply for all payments made using a Payment Card.

Select the 'Register' link on the Login page and enter the details requested. You will require your Customer ID number which you will find in the welcome letter you received at the commencement of your loan. If you do not know your Customer number, please contact our National Customer Solutions Centre on 137 200 for assistance.

To ensure a smooth finalisation of your contract, it is important to have an accurate payout figure calculated. By navigating to the Payout Quote page you will be able to calculate a figure for any business day up to the next monthly due date.

It is important to note that the payout quote will assume that any recent payments have been honoured. In the event that a recent payment dishonours, there will be a shortfall and the contract will not be finalised until this amount, along with any dishonour fees, have been paid.

By contacting our National Customer Solutions Centre, you can request that a statement be posted to you. The statement will be generated overnight and posted to you the following business day. We can also email or fax this, should you request it. Please note that a fee is payable.

Alternatively, you can print a statement yourself from the Transaction page.

Yes. You will be able to print a copy of the payout amount from the Payout Quote page.

Alternatively a payout quote letter can be ordered at a cost of $25 by contacting our National Customer Solutions Centre. The letter will be generated overnight and posted to you.

By contacting our National Customer Solutions Centre, you can request that a payout letter be posted to you. The letter will be generated overnight and posted to you the following business day. We can also email or fax this, should you request it. Please note that a fee is payable.

Information regarding your terminated contract will still be available on the Contract Details page for a few months until this information is archived.

You will still be able to obtain information about your terminated contracts by contacting our National Customer Solutions Centre on 137 200.

If it is your intention to pay the balloon final repayment or residual in full, you can simply calculate a figure from the Payout Quote page and finalise the contract.

Alternatively, you may like to call 137 200 and speak with a staff member from our National Customer Solutions Centre who can discuss the options of refinancing your balloon or residual for a further period.

You can update your address and contact details via the Personal Details page.

Please ensure that your residential address is the address where the vehicle is primarily garaged. You may nominate a different mailing address if required.

If you are a company director or guarantor, you will have access to both your personal and company contact details.

You can advise us of a change of name by sending a copy of the appropriate documentation (e.g. marriage certificate) to our National Customer Solutions Centre by

Fax: 1300 888 876
Mail: PO Box 1354, MACQUARIE CENTRE NSW 2113

If you are unsure of what type of information you will need to provide, please contact our National Customer Solutions Centre on 137 200.

To assist us in easily updating your details, please include your contract number and a contact telephone number in case we need to call you.

Please allow a minimum of 2 business days for processing.

All vehicles under finance in Australia are registered with the national Personal Property Security Register (PPSR).

You must ensure that all vehicle details are accurate at all times. If you don't, there is a risk that your vehicle details may match with other cars that are under finance, either with us or other finance companies.

This can result in documentation being sent out with incorrect vehicle details or delays in trying to finalise your contract.

You can advise us of the updated vehicle details by sending a copy of the registration papers to our National Customer Solutions Centre by

Fax: 1300 888 876
Mail: PO Box 1354, MACQUARIE CENTRE NSW 2113

To assist us in easily updating your details, please include your contract number and a contact telephone number in case we need to call you.

Once your contract has been paid in full, the security will automatically be removed from your vehicle after clearance of the final payment.

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Once the contract has been paid in full, you will receive a letter to confirm that the contract is now finalised. You may wish to provide a copy of this letter to your insurance company, as many insurers will offer a lower premium if the vehicle is no longer under finance.

You may like to consider obtaining a quote from Toyota Insurance by calling 137 200, to have as a comparison when contacting your own insurer.

If you were making your payments by direct debit, this will automatically be cancelled to ensure that no more payments are deducted.

If there has been an overpayment you will receive a refund 5 - 7 business days after the contract has been finalised.

Easy. If you are currently paying by direct debit, simply contact our National Customer Solutions Centre on 137 200 and we will be able to schedule a one off direct debit from your current bank account, on a business day that you nominate for any amount that you choose.

Alternatively, you can use any of our other payment options including BPAY or Postbillpay. You may wish to contact your financial institution to enquire if any daily limits apply.

Please note that a payment fee will apply for all payments other than direct debit.

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