Toyota Australia recalls Camry Hybrid Electric Vehicles due to fuel pump
The subject vehicles are equipped with a fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This can result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a collision.
For all involved vehicles, Toyota Dealers will remove and replace the low pressure (in tank) fuel pump free of charge to owners.
Repair will take approximately 1.5 hours. Depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.
Toyota Australia will contact all owners of involved vehicles to provide details of this safety recall campaign. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.
Owners with additional questions or concerns are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST). Please quote your 17-digit Vehicle Identification Number (VIN).
Frequently asked questions
What models are involved in Australia?
In this fuel pump recall, an additional 2,010 (approx.) Toyota Camry Hybrid vehicles are involved in the Australian market. The full list of all involved vehicles is set out below. This includes vehicles from today’s recall expansion and the recalls previously announced since March 2020. The newly added 2,010 vehicles are shown below in bold.
| Model name | Model code | WMI | VDS | CD | VIN range | Production period | ||
| From | To | From | To | |||||
| 86 | ZN6 | JF1 | ZN6K7 | # | KG049005 | KG049754 | 11/04/2018 | 01/11/2018 |
| ZN6K8 | KG049007 | KG049007 | ||||||
| Corolla | ZRE172 | MR0 | 53REH | 05308051 | 05320843 | 23/12/2017 | 19/04/2019 | |
| Camry | AXVH71 | JTN | B23HK | 03011041 | 03039416 | 14/06/2018 | 31/05/2019 | |
| Camry | AXVH71 | JTN | B23HK | # | 03030841 | 03039416 | 14/03/2019 | 31/05/2019 |
| Camry | GSV70 | JTN | BZ3HK | # | 03000208 | 03009955 | 22/12/2017 | 31/05/2019 |
| FJ Cruiser | GSJ15 | JTE | BU11F | 0K177892 | 0K221519 | 02/09/2013 | 03/06/2015 | |
| HiLux | TGN121 | MR0 | EX3CB | 01112965 | 01126727 | 22/09/2017 | 28/05/2019 | |
| EX3CD | 01371537 | 01380710 | 30/04/2019 | 30/04/2019 | ||||
| Kluger | GSU50 | 5TD | YZ3FH | 0S223408 | 0S370507 | 12/07/2017 | 27/11/2019 | |
| ZZ3FH | 0S222815 | 0S370510 | 12/07/2017 | 06/12/2019 | ||||
| GSU55 | DZ3FH | 0S450945 | 0S999938 | 12/07/2017 | 28/05/2019 | |||
| BZ3FH | 0S449962 | 0S999995 | 12/07/2017 | 29/05/2019 | ||||
| LC200 | URJ202 | JTM | HX01J | 04170383 | 04185432 | 20/07/2018 | 05/03/2019 | |
| HX05J | 04053892 | 04187499 | 11/09/2013 | 02/04/2019 | ||||
| HX09J | 04057908 | 04092505 | 28/10/2013 | 29/01/2015 | ||||
| Prado | GRJ150 | JTE | BU3FJ | 0K066256 | 0K090948 | 06/09/2013 | 02/03/2015 |
Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market. (#) indicates additional check digit (alpha or numeric).
What is the condition?
The steering column assembly in the subject vehicles contains electrical connections to the driver’s airbag module housed in a spiral cable assembly, which includes a Flexible Flat Cable (FFC). Due to an insufficient weld condition of the FFC to the spiral cable’s bus bar, there is a possibility that the FFC can separate, resulting in one or more open circuits connected through the FFC. This separation could occur on the circuit that provides connectivity to the driver’s airbag module. If connectivity is lost, the SRS warning light will illuminate and the driver’s airbag could become deactivated, causing it to not deploy in the event of a crash of the type that would cause deployment. This could result in an increased risk of injury to the driver in a crash.
Are there any symptoms/warnings before this condition occurs?
No. However if the condition is present, the airbag warning light will illuminate. Additionally, in some instances the electrical controls on the steering wheel may not operate when buttons are pressed.
Does this recall campaign relate to airbag inflator performance?
This matter is specifically related to airbag spiral cables, there are no concerns with the deployment performance with the airbag inflators in these vehicles. The risk is the airbag not deploying.
What is an impeller?
The impeller is the rotating component within the low-pressure fuel pump that drives the fuel through the pump.
What does the remedy involve?
For all involved vehicles, Toyota Dealers will inspect the serial number of the spiral cable and, if necessary, replace it with a new cable free of charge to vehicle owners.
How long will the remedy take?
Repair will take approximately 1.5 hours. Depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.
Can I continue to drive my vehicle?
Yes, you can continue to drive your vehicle; however, should your airbag malfunction indicator lamp (MIL) illuminate, please contact their local Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT).
Does this condition affect other Toyota models?
Only models mentioned in the VIN range in the table at question 1 are involved in the Australian market
My vehicle is in the affected production range. What should I do?
Please contact your closest/preferred Toyota Dealer to verify if your vehicle is affected. Owners with additional questions or concerns are asked to please contact their local Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline.
Where can I find my VIN?
VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.