Toyota Certified Pre-Owned Warranty

Terms and conditions

Your responsibilities

You must operate, maintain and care for your Toyota properly, in accordance with the instructions in your vehicle’s Owner’s Manual and Warranty and Service book.

The best way to maintain your vehicle is through a Toyota Dealer. By having your Toyota vehicle maintained at a Toyota Dealer, you’ll be in safe hands knowing that your vehicle is being serviced by experts and will always be fitted with Toyota Genuine Parts. Doing so keeps your Toyota in the very best condition.

To make a claim under the Toyota Certified Pre-Owned Warranty, contact an authorised Toyota Dealer. If your name or address has changed or you are the new owner of a Toyota, please visit the Toyota Owner’s Hub: toyota.com.au/recalls-update-my-details or contact the Customer Assistance Centre to update the information for your vehicle.

If for some reason the odometer is changed, please have your Toyota Authorised Service Centre verify the date of the change and kilometres travelled on the form located at the back of your vehicle’s Warranty and Service book. Expenses associated with claims under the Toyota Certified Pre-Owned Warranty.

Expenses associated with claims under the Toyota Certified Pre-Owned Warranty

In most cases, there will be no charge to you for expenses associated with making a claim under the Toyota Certified Pre-Owned Warranty. If there are circumstances that mean you may need to pay a charge, the charge will be discussed with you in advance.

Where coverage does not apply

• Damage caused by modifications carried out at a non-Toyota repairer.
• Failures in non-genuine parts and accessories and damage or failures caused by such failures.
• Formal or informal competitive events, such as racing.
• Off-road use where the vehicle is not designed for that purpose.
• Water ingress from floods or deep-water fording.
• Overloading - permissible loads are covered in the vehicle Owner’s Manual.
• Damage caused by improper adjustment, repair or tampering by a non-Toyota repairer.
• Accident damage.
• Failures that Toyota reasonably considers result from your failure to operate, maintain and care for your Toyota properly, in accordance with the instructions in your vehicle’s Owner’s Manual and Warranty and Service book (including failure to complete applicable scheduled servicing and maintenance).
• Failure or defect arising in any Toyota vehicle, Genuine Part or Accessory caused by fitment of a non-Toyota Genuine Part/Accessory or faulty workmanship by a non-authorised Toyota service technician is not covered by this warranty.
• Scratches or surface rust caused by normal wear and tear, including but not limited to stone or other chips in paint.
• Damage or breakage of the windscreen or glass caused by normal wear and tear, such as stone impacts.
• Environmental damage, including but not limited to hailstones, windstorms, flooding, fire, lightning or airborne fallout (for example, chemicals, tree sap, bird and insect droppings, etc.).
• Normal wear and tear components including but not limited to: engine tune-ups, lubrication, replacement of expendable parts such as filters, coolant, spark plugs, fuses, wiper blades, brake discs, brake drums, brake pads, brake shoes, clutch linings and floormats. These items are not covered by the Toyota Certified Pre-Owned Warranty where replacement is in line with operational maintenance requirements specified in the vehicle’s Warranty and Service Book or Owner’s Manual.
• Normal or characteristic noise, vibration, wear and tear, and deterioration such as discolouration, flaking, deformation or blur associated with lens or glass.
• Fitment of an LPG system could affect coverage under the Toyota Certified Pre-Owned Warranty, speak with your Toyota Dealer for details.
• Petrol engines: damage caused by improper fuels such as the use of fuels with an Ethanol content greater than 10% (E10), or lower than recommended octane rating fuels. See your Owner’s Manual for more details.
• Diesel engines: damage caused by improper fuels such as the use of biodiesel fuels greater than 5% (B5) and not conforming to the national diesel fuel standard EN590. See your Owner’s Manual for more details.
• Damage caused by the fitment of non-genuine performance enhancing products including but not limited to power chips, forced induction products, suspension components. These products typically impart forces/loads greater than the original design intent and may compromise the vehicle’s longevity and durability.
• Customer’s failure to report and repair any known or reasonably suspected paint or corrosion damage.
• Corrosion resulting from factors beyond Toyota’s control such as stone chips, scratches and use of unsuitable cleaning products.
• Damage resulting from neglect, accident, improper use of vehicle and repairs using methods that have not been approved by Toyota.

If the Toyota Certified Pre-Owned Warranty label in the Warranty and Service book has been removed or tampered with, Toyota may, at its discretion, refuse to honour any warranty claim.

Disclaimers

1. You can find out the date your eligible Toyota Certified Pre-Owned vehicle was delivered to its original purchaser by checking the Warranty and Service book.
2. Various New Vehicle Warranties can have different expiry periods. For example, a new Toyota vehicle first delivered to an original purchaser in 2019 or later has a New Vehicle Warranty that expires 5 years from the date the vehicle was first registered. You can find out when the New Vehicle Warranty expires on your Toyota Certified Pre-Owned vehicle by checking the Warranty and Service book.
3. Toyota Certified Pre-Owned Warranty runs concurrently with, or replaces, any extended coverage during the Toyota Certified Pre-Owned Warranty period. There may be certain parts that are eligible for extended or additional warranty after the Toyota Certified Pre-Owned Warranty period. At the end of the Toyota Certified Pre-Owned Warranty period, the vehicle reverts to any remaining period of the original manufacturer’s warranty as per the Warranty and Service book.
4. Dealers will review any claims made outside of the applicable Toyota New Warranty period in conjunction with Toyota Australia.
5. If your vehicle has broken down due to a failure covered by the TCPO Warranty, towing to the nearest Toyota Authorised Service Centre and a loan car is covered by the TCPO Warranty. If after investigation, Toyota reasonably considers the failure is not covered by the TCPO Warranty, Toyota or Dealer may seek reimbursement of these towing and loan vehicle charges (as the case may be).

Toyota Certified Pre-Owned Warranty is provided by Toyota Motor Corporation Australia Limited of 155 Bertie St, Port Melbourne, 3207, Victoria.

Toyota Australia acknowledges the Traditional Owners and Custodians of lands throughout Australia. We pay our respects to Elders past and present, and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.