Toyota Australia Toyota Australia

Here to help

At Toyota, we're inspired to be by your side and do what we can to help Australia.

Helping where we can

We’re focused on doing everything we can to support Australians as we all get through this challenging time. We know that we’ll come out the other side stronger. That’s why, where possible Toyota dealerships are open, ready and willing to help you with sales, service and repairs – we will always follow government advice, your health and safety is our priority.

Learn more about how COVID-19 is impacting operations in Victoria


Victorian Restrictions
Servicing and repairs

Servicing and repairs

Please book online or over the phone

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Sales

Sales

Buy online to order and collect

Buy online
FAQ

COVID-19 FAQs

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Customer support

Customer support

Call 1800 869 682
Mon-Fri 9.00am - 5:30pm AEST

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Keeping you moving

We know how important your mobility is. That’s why we’re doing everything we can to keep you on the road, while maintaining a safe environment for you and our staff.

Supporting our Community

We’re supporting Australia’s front line workers, our partners and the entire community.

We're helping make sure that those keeping Australia safe are well fed and well protected. We’ve focused our catering, design and engineering teams on simple solutions that help to support health workers.

Community support

It’s vitally important that community groups have all the support they need. We’re proud of our involvement with these great community initiatives.

Good for Footy

Good for Footy

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Good for Cricket

Good for Cricket

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National Tree Day

National Tree Day

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Supporting our guests

Supporting our customer

We’re doing everything we can to support Australians, and keep us moving forward.

Updates to our other services

Financial support

Financial support

If you are a Toyota Finance customer and have been personally impacted by COVID-19, we’re here to provide hardship support if you are unable to make your repayments.

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Fleet

Fleet

The Toyota Fleet team are open and here for all your fleet vehicle needs and queries.

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myToyota

myToyota

We’re working with our partners to offer rewards suitable to different lifestyles. You can find current offers* in the myToyota app.

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Toyota Insurance

Toyota Insurance

If you’ve been financially impacted by COVID-19, and would like to discuss your options regarding payment of your comprehensive car insurance premium, please contact us.

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COVID-19 financial support

We’re here to help

Toyota Finance is committed to helping our customers, especially during the evolving COVID-19 situation. We understand that in this challenging time, personal circumstances are changing rapidly and you may need our help.

If you are a Toyota Finance customer and have been personally impacted by COVID-19, we’re here to provide hardship support if you are unable to make your repayments. Please use the guidelines we've prepared below to learn how.

Assessment

We will assess your request and call you with an outcome as soon as possible. Due to the unprecedented demand for assistance, please allow up to twenty one business days. We thank you for your patience during this very challenging time.

Financial Hardship

Business stimulus explained

The Federal Government has unveiled three Economic Stimulus Packages to get businesses through this challenging time. Kochie explains the stimulus package benefits and what they can mean for you. Watch the videos now and download the handy PDFs to learn more.


Watch now

Sanitising your car

A quick guide to making sure all the touch points in your Toyota stay as clean as possible.

Supporting our employees

Supporting our employees

The health and wellbeing of all Toyota staff is vitally important to us.

What we're doing

Changes to work hours

Changes to work hours

To reduce the risk of infection for our staff, Australian Toyota dealerships may be operating under changed hours. Please check your local Toyota dealership website.

Cleaning

Cleaning

Our dealers are ensuring intensive cleaning of hard surfaces in dealerships and all touch points in vehicles. We have also installed hand sanitisers throughout and implemented new health guidelines.

Distancing

Distancing

We are strictly following distancing guidelines and have installed markers in dealerships to make it easy for you to do the same.

COVID-19 FAQs

Contact us

Please tell us how we can help and a customer representative will get back to you.

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Protective shields

Protective shields

We’re helping protect our front line medical workers from COVID-19.

Our expert design, technology and production staff took up the task of protecting medical workers during this time by developing and manufacturing desperately needed face shields.

At Toyota Australia, the health and safety of the wider community is of top priority to us, and we want to assist in any way that we can.

We have utilised our advanced design, technology and production expertise to help assist the medical community in protecting against COVID-19 by developing and manufacturing desperately needed face shields.

The face shields have been designed and prototyped in-house by Toyota’s Product Planning and Development (PP&D) team in Port Melbourne using Computer Aided Design (CAD)

Our established production line has the capacity to produce a face shield every minute, currently delivering about 400 per day to help meet the enormous demand for medical protective wear.

The approved and tested face shields will be supplied to medical staff in hospitals to ensure their protection in the fight against COVID-19.

Through our partnership with 3DEME (3D Emergency Medical Equipment), we are also currently studying additional products that could be prototyped and manufactured locally to meet the needs of the medical community.

Protective shields
Protective shields
Meals for Medics

Meals for Medics

In partnership with not-for-profit organisation, Alex Makes Meals

Over the next three months, our Toyota catering team will be cooking over 300 meals every day for the healthcare heroes who are working on the frontlines to take care of our communities.

In partnership with not-for-profit organisation, Alex Makes Meals, we will be delivering straight from the Toyota HQ kitchen to hospitals, clinics and research centres throughout Melbourne.

Deliveries will be met by hospital staff at their shift changeover – so the meals will be on time for those heading home for dinner, or to fuel those starting their PM shift.

Alex Makes Meals was established by Alex Dekker, 20, who started to make meals for his sister, a doctor working in the COVID-19 screening clinic at Monash Hospital.

Since then, Alex Makes Meals has provided meals to thousands of Doctors and Nurses on the frontline, and here at Toyota Australia, we are extremely proud to be a part of this movement.

We want to thank our healthcare heroes; the nurses, doctors, cleaners, admin staff and volunteers on the frontline for their efforts - we hope these meals assist in some way.

Meals for Medics
Meals for Medics