Please note: To view the design of this website, you need a browser that supports web standards. The content of this site is accessable (with no formatting) to any browser. Upgrade to a Web standards compliant browser.

Toyota

Contact Us

FAQs

Prior to emailing Toyota Australia please refer to the FAQs below.

Fuel - LPG, Petrol, Biodiesel blends EDITED

  • Can I use Biodiesel Fuel Blends in my Toyota?

    Toyota and its Fuel Injection Equipment suppliers encourage the future development of fuels based on renewable energy sources.

    However, with regards to biodiesel fuels, there are no mandated Standards as currently apply to mainstream fuels.

    Toyota will endorse biodiesel fuel blends using FAME (Fatty Acid Methyl Esters that comply with either EN14214 or ASTM D6751 standards) of up to 5% volume concentration when mixed with conventional diesel fuel. The final product B5 (5% Biodiesel blend) at the pump must conform to the national Diesel Fuel Standard which is based on EN590.

    In the absence of biodiesel fuel standards and due to the many variations of biodiesel fuel blends under production in our market, such as B20 & B30 (biodiesel blend 20% & 30%) Toyota is not in a position to evaluate the long term effect that these varied biodiesel fuel blends will have on engine overall performance, fuel injection equipment durability, fuel economy and exhaust emission compliance.

    Accordingly, Toyota cannot recommend concentration of biodiesel fuel blends greater than 5% volume as mentioned above.

    This statement is provided to inform Toyota owners of Toyota's position with regard to the use of biodiesel fuels in its products and also serves to confirm that Toyota New Vehicle Warranty will not apply to any failures that are attributable to the use of such fuels.

  • Can my Toyota be converted to run on LPG? (Petrol Models only)

    Yes, but not all Toyota engines are approved by Toyota for conversion to LPG operation.

    If LPG conversions are fitted to vehicles that are not originally supplied by Toyota with approved LPG Compatible Engines, then the supplier/installer of the conversion is responsible for all aspects of engine operation, performance and durability.(Refer to the vehicles Warranty & Service Booklet for details of the effect on Toyota Warranty coverage).

    Toyota models fitted with LPG compatible engine:

    Toyota approved LPG Compatible Engines were produced for certain models (tabled below) on a special vehicle order basis only.

    Model Model Code Engine Type Suffix Vehicle Production
    HiAce RZH103
    RZH113    		 2RZ-E L0 Jan 2002 - Dec 2004
    HiAce SBV RCH12
    RCH22    		 2RZ-E L0 Jan 2002 - Nov 2003
    HiLux
    (4cyl. Engine only)
    (4x2 only)
    excluding ABS model    		 RZN149
    RZN154    		 3RZ-FE L0
    -    		 Sept 2002 - Jul 2003
    Aug 2003 - Jan 2005
    Camry
    (V6 engine only)    		 MCV36 1MZ-FE 14
    52     		Feb 2003 - Jul 2006
    Avalon MCX10 1MZ-FE 2A
    4A
    6A     		Feb 2003 - Jun 2005
    HiAce TRH201
    TRH221
    TRH223    		 2TR-FE - from Jan 2005 -

    LPG engine identification:

    1. Toyota LPG Compatible Engines can be identified by the suffix number on dealer on-line system or by the LPG decal applied to the engine Timing belt cover (above alternator) on Camry/Avalon or engine Rocker cover (near the oil filler cap) for other models.

    2. Vehicles tabled above without suffix reference are all LPG compatible and do not have identification decal on the engine.

    Toyota New Vehicle Warranty:

    1. Toyota Engines - LPG Compatible
    If a vehicle with a Toyota LPG Compatible Engine is fitted with a Toyota Approved LPG System, full Toyota New Vehicle Warranty coverage applies. Non Toyota Approved LPG Systems are not covered, nor are any conditions that are attributable to the system installation or to operation on LPG.

    2. Toyota Engines - Not LPG Compatible
    If either a Toyota Approved LPG System or a non approved LPG system is fitted to an engine not certified by Toyota as LPG Compatible, Toyota New Vehicle Warranty Coverage does not apply to the System nor to any conditions that are attributable to the system installation or to operation on LPG.

  • Can I use Petrol blended with Ethanol in my Toyota?

    Please visit the following link to find out more about the compatibility of Toyota vehicles running on petrol blended with ethanol:

    >> Petrol Fuel blended with 10% Ethanol (E10)

Technical Assistance

  • Technical Assistance

    We are unable to provide any detailed technical guidance on do-it-yourself repairs. It is impossible to accurately diagnose a vehicle over the phone and/or by email. Similarly, suitably trained Technicians should be the only ones undertaking any significant repairs.

    It is strongly suggested that you contact an appropriate Toyota Dealer and have the vehicle physically inspected to ensure appropriate diagnosis and repair.

    Refer to the Dealer locator to find your closest Toyota Dealer.

Service

  • Where do I find my nearest dealer?

    There are several options - You can refer to your Warranty and Service Handbook or, Dealer Locator at toyota.com.au, The White Pages or The Yellow Pages.

  • When do I first need to take my vehicle in for Service?

    Effective from 2005, within the first 3 months or 5,000kms from delivery of your new Toyota vehicle, your Toyota Dealership will be pleased to offer you a 'Complimentary Vehicle Inspection'. Your Dealer will respond to any queries you may have about your vehicle and make sure you are comfortable and familiar with your new Toyota. This inspection is complimentary and there is no requirement for Engine Oil or Oil Filter change at this time. Please refer to the rear of the Inspection voucher (can be found at the front of your Warranty & Service Handbook for a comprehensive description of General & Engine inspection items).

  • How often does my vehicle require servicing?

    This depends upon the vehicle and its operating conditions. It is recommended you consult your Warranty and Service Handbook to determine the correct servicing schedule. Vehicles operating under severe conditions will require more frequent servicing. Following the "Toyota Maintenance Schedule" (also available on toyota.com.au) will help ensure your vehicle remains in top condition. Your Toyota Dealer can assess your individual circumstances and advise you on the most appropriate maintenance schedule for your needs.

  • Apart from the pre-scheduled service intervals, do I need to have my car serviced at other times?

    It's always important to listen to your car and deal with any concerns immediately. If you do experience any thing that may feel or sound unusual, make sure that you have your local Toyota Service Centre investigate the cause.

  • Who is the best person to talk to at the Toyota Service Centre?

    Talk to the Service Advisor at your local Toyota Service Centre. If they’re unable to assist, ask to speak with the Service Manager.

  • Can I have my Toyota serviced by an independent/non Authorised repairer?

    While any reputable mechanic will do their best to service your Toyota for safe driving, the best way to be 100% sure your Toyota is serviced correctly is to trust it to the expert Technicians at your Toyota Service Centre. With their sophisticated diagnostic equipment, Toyota specific training, authorisation to conduct repairs under warranty, and use of Toyota Genuine Parts, you can be sure your Toyota is in the best of hands. The Toyota new car warranty may not cover claims or damages caused by the failure of non-genuine parts used by some vehicle repairers.

  • I've just taken ownership of a used Toyota. What do I do?

    Firstly, have your nearest Toyota Service Centre inspect the vehicle. That way, any potential problems can be rectified immediately. Then simply continue getting your car serviced according to the maintenance schedule in your Warranty & Service Handbook. It is also important that you complete the Change of Ownership form located at the back of the Warranty & Service Handbook and return it to Toyota so that you can be contacted with information pertaining to your Toyota vehicle in the future.

    If the Warranty & Service Handbook is not available contact your nearest Toyota Dealer who can order a replacement Warranty & Service Handbook on your behalf.

  • What if I'm traveling and need a service or repair?

    Whether it’s a scheduled service or an unexpected repair, every Toyota Service Centre in Australia is authorised to service your Toyota, so you’re free to visit any one of them. To find your nearest Toyota Dealer refer to the Dealer Locator.

  • What do I do if my vehicle breaks down a long way from home?

    If you break down a long way from home or need emergency repairs, first check the Toyota Dealer Directory in your Warranty & Service Handbook to see is there's a Toyota Dealer in the area. If the Dealer cannot be contacted, then ring the Toyota Customer Relations Centre on the toll-free number: 1800 252 097 and follow the prompts to automatically locate a suitable Toyota Dealer. Alternatively you may contact your local Motoring organisation or Toyota Extra Care Roadside Assist (if applicable).

    Whether its a scheduled service or an unexpected repair every Toyota Service Centre in Australia is authorised to service your Toyota.

  • Do I advise Toyota if I change my Address or have recently sold/purchased a 2nd hand vehicle?

    Yes, if your name or address has changed or you are the new owner of the vehicle, please complete the reverse of the form located in the back of your Warranty & Service Handbook and send to the detailed address.

    This will allow Toyota to make a record of your ownership of the vehicle, and if necessary, contact you with any important information concerning your vehicle.

    See "I have just taken ownership of a used Toyota. What do I do?" question above to understand the process to notify Toyota if the Warranty & Service Handbook is not available.

  • When should I expect to receive the Toyota Customer Satisfaction Surveys?

    If your vehicle belongs to the Toyota Advantage Program then you will receive your Customer Satisfaction Survey approx 2 weeks after servicing. For all other Toyota vehicles, you will receive your Customer Satisfaction Surveys on the 11th, 23rd and 36th anniversary month after the date your vehicle was delivered.

    Your feedback on each aspect of the Service & Ownership experience is crucial for Toyota and the Toyota Dealer Network to strive to improve its products and services. (Private and Bronze Fleet customers only)

    All Toyota Sales & Service surveys completed and returned will go into a prize draw to win fantastic prizes. Conditions of Entry can be found at toyota.com.au/terms.

  • Can I organise a Loan vehicle?

    Most Metropolitan Dealerships do have courtesy cars available however a fee may be charged. Speak to your Service Advisor when booking in your vehicle for a Service/Repair.

Maintenance Tips Edit

  • What do-it-yourself car maintenance should I be doing on a weekly basis?

    To ensure that your car serves you well and retains its value, following are some maintenance suggestions that you may wish to perform weekly. You will also find more information on these, plus some useful safety tips, in your Owner's Manual.

  • Check engine oil

    Make sure that the vehicle is parked on a level spot, the engine is at operating temperature and the engine is turned off. Wait a few minutes for the oil to drain to the bottom of the engine. Pull out the dipstick and wipe it clean. Reinsert the dipstick - pushing it in as far as it will go. Then pull it out and look at the level on the end. If the level is near or below the Low Level, remove the oil filler cap and add small amounts of oil at a time - using the dipstick to check the level.

  • Check engine coolant

    Open the bonnet and look at the see-through coolant reservoir when the engine is cold. If you can't locate the coolant reservoir refer to your Owner's Manual. The coolant level should be between the FULL and LOW lines indicated. If the level is low, add enough coolant to bring the level up to the FULL line.

  • Check tyre pressure

    Do a visual check of your tyre pressure every week and check them with a pressure gauge fortnightly, or at the very least, monthly. And don't forget to also check your spare. The importance of the correct tyre pressure can't be stressed enough. The correct tyre pressure for your vehicle can be found on a label inside the driver's door or in your Owner's Manual. For an accurate reading only check the pressure when the tyres are cold. You will find a pressure gauge and air hose at most petrol stations. Remove the valve caps and hold the pressure gauge to the outlet, then slowly add air until you reach the specified level. Always replace the valve caps tightly.

  • Check Brake Fluid Level

    The brake fluid is housed in a see-through reservoir, so do a visual check to make sure that the level is between the 'MAX' and 'MIN' lines. It is normal for the fluid level to go down slightly as the brake pads wear, so be sure to keep the reservoir filled. If the reservoir needs frequent refilling, it may indicate a serious mechanical problem. If you're not sure where to find the brake fluid reservoir, check your Owner's Manual.

  • Check Lights and Basic Functions

    Walk around your car and check that all lights are working. Also check the horn and the service indicators which should light up when you start the engine.

  • How often do I need to rotate my tyres?

    To equalise tyre wear and help extend the tyre life, it is generally recommended that tyre rotation is conducted according to the intervals specified for your vehicle in the Owners manual.
    When rotating your vehicles tyres, check for uneven wear and damage. Your Toyota Service Centre is best able to advise on a tyre rotation plan tailored to suit your particular driving requirements.

  • Do I have to replace a tyre with one of the same type?

    If you need to replace a wheel because of damage or for cosmetic purposes ensure they are replaced with wheels offering the same load capacity, diameter rim width and offset. This is highly important as a wheel of a different size may adversely affect handling, wheel bearing life, brake cooling, headlight aim and the calibration of your speedometer.

  • Is it necessary to use additional Lubricants & Fluids?

    Your Toyota is engineered to perform at its best without further additives other than the Toyota Genuine Fluids and Lubricants supplied by your Toyota Service Centre.

  • What grade of engine oil should I put into my vehicle?

    Details on the type of engine oil suitable for your vehicle is contained in your owner's manual in the Specifications chapter. If there is no owner's manual with your vehicle, call your local Toyota Dealership and discuss your needs with a Service Advisor. Alternatively, phone Toyota Customer Relations on toll free 1800 252097, between 9am and 5pm EST Monday to Friday.

  • My windscreen wipers are no longer working effectively. How do I replace them?

    You may need to replace the wiper rubbers which can be purchased through the Parts Department at your local Dealer. If you are unsure how to fit them, it is best to have the Service Centre do this for you. To find your nearest Toyota Service Centre, use the Dealer Locator.

  • My car has woodgrain trim. How do I maintain it?

    Maintain the wood grain trim by gently wiping it occasionally with a soft, clean dry cloth. To remove dirt from the wood grain trim, wipe it clean using a soft cloth dampened with a solution of soap and water. Then, remove any soap residue with a soft cloth dampened in water. Finish by gently drying the wood grain trim with a soft clean cloth.

    Do not use solvent, thinners, petrol or window cleaner on the wood grain trim as their harsh chemicals may damage it. Cleaning products are available at the Parts Department at your local Dealer.

  • How do I keep my vinyl upholstery clean?

    Vinyl upholstery may be easily cleaned with a mild soap or detergent and water solution. First, vacuum over upholstery to remove loose dirt. Then, using a sponge or soft cloth, apply the soap solution to the upholstery. After allowing it to soak in for a few minutes to loosen the dirt, remove the dirt and wipe off the soap with a clean, damp cloth. Note: Do not use solvent, thinners, petrol or window cleaner on the interior.

    As an alternative, you may wish to speak to your Local Toyota Dealer regarding Toyota Genuine Seat Covers to suit your vehicle and keep it in optimal condition.

  • How do I clean my leather upholstery?

    Leather upholstery may be cleaned with a solution of pure soap and water. Remove dirt using a soft cloth dampened with a solution of pure soap and water. Then thoroughly wipe off all traces of detergent with a clean damp cloth. Use of a nylon brush or synthetic fibre cloth may scratch the fine-grained surface of the leather.

    Never use organic substances such as benzine, alcohol or gasoline, alkaline or acid solutions for cleaning the leather as these could cause discolouring. After cleaning or whenever any part of the leather gets wet, dry with a soft clean cloth. Allow the leather to dry in a ventilated shaded area. Avoid direct sunlight.

  • How do I clean the carpet in my car?

    Use a good foam-type shampoo to clean the carpets. Begin by vacuuming thoroughly to remove as much dirt as possible. Several types of foam cleaners are available; some are in aerosol cans and others are powders or liquids which you mix with water to produce a foam.

    To shampoo the carpets, use a sponge or brush to apply the foam and rub in overlapping circles. Do not apply water. The best results are obtained by keeping the carpet as dry as possible. Read the shampoo instructions and follow them closely.

    As an alternative, you may wish to speak to your Local Toyota Dealer regarding Toyota Genuine Floor Mats to suit your vehicle and keep it in optimal condition.

  • How do I keep both the inside and outside of my windscreen clean?

    As you have probably noticed, it's not just the outside of your windscreen that needs regular cleaning. A build-up of grime on the inside of your screen can accentuate glare and interrupt your vision. So make sure that you keep the inside clean by using a household window cleaner. Take care not to scratch or damage the heater wires on the rear windscreen of your car (if applicable).

    To keep the outside of your windscreen clean, try adding a sachet of Toyota Windscreen Washer Additive to the water next time you top up your windscreen washer fluid - it will help breakdown the grime on the windscreen. Windscreen Washer Additive is available from your local Toyota Dealership.

  • How do I maintain the exterior of my car?

    A regular wash will stop the road grime eating into your car's paintwork and at least twice a year, a wax is recommended to provide a protective barrier between the grime and the paint.

    Don't wash your car with dishwashing detergents as these can strip the protective layer of wax from your paintwork. Instead choose a specific car washing liquid that adds wax to the surface. A hand wash is definitely the best way to go, as some automatic car washes can leave a pattern of fine scratches on your car.

    Waxing your car regularly is also recommended - and with modern auto polishes it's also easy! Wash and dry the car first - even if you are using a combined cleaner and wax. Use a good quality polish and wax. If the finish has been extremely weathered, use a car-cleaning polish, followed by a separate wax.

Warranty

  • What is the standard manufacturer's current coverage of the Toyota New Vehicle Warranty?

    The warranty period for all new Toyota vehicles is 3 years or 100,000 kilometres, whichever comes first. The actual commencement date of the warranty is shown on the New Vehicle Information Statement on the inside front cover of your Warranty and Service Handbook. This will be the date the vehicle is delivered to its first owner.

  • What about Corrosion and Perforation Warranty Coverage?*

    This warranty is in addition to the New Vehicle Warranty. Due to the outstanding construction of the Toyota vehicle body, any corrosion perforation (rust through) of any panel will be repaired or replaced within the perforation warranty period of 5 years or 100,000 kilometres (whichever comes first). Exception: The corrosion and perforation on deck panels of pick-up trucks is limited to: 3 years / unlimited kilometres
    * Conditions and exclusions apply

  • What should I do if I have any concerns with my Toyota during the warranty period?

    Your Toyota warranty provides comprehensive peace of mind against any unlikely faults in the performance of your new Toyota. However, if you need repairs or work done to your car, don't hesitate to call your local Toyota Service Centre. Every Toyota Service Centre is committed to providing Warranty Repairs you may need - and has the technology, tools and trained personnel to keep your Toyota in excellent condition.

  • Is the Toyota Manufacturer's Warranty transferable with the vehicle?

    Yes, the warranty travels with the car, not the owner.

  • Why should I tell Toyota that I am the new owner when my vehicle is out of warranty?

    If Toyota needs to contact owners of specific vehicles regarding safety related matters or other issues which may affect the vehicle performing at its optimum, they can get in touch with you and ensure all relevant information is relayed correctly to you. Simply complete the Change of Ownership form located at the back of the Warranty & Service Handbook and return to Toyota, or Contact your nearest Toyota Dealer who can order a replacement Warranty & Service Handbook on your behalf.

  • Should I keep my vehicle in the service care of the Toyota Dealer network?

    Of course it is your choice, however we strongly recommend that during your ownership of your Toyota, you retain the expert and professional technical services which only your Toyota Service Centre can offer. Toyota offers Toyota Genuine Parts and Accessories to suit your vehicle, Toyota Trained Technicians and the latest diagnostic equipment which will ensure your Toyota vehicle is maintained in optimal condition.

  • Do I need to return to the authorised Toyota Dealership to have warranty work carried out?

    Toyota Dealers are authorised to conduct warranty repairs on Toyota vehicles. Independent providers are not authorised to conduct warranty repairs. Every Toyota Dealer is ultimately responsible for providing the Warranty Repair you may need and has the knowledge, tools and resources available to repair and keep your Toyota in optimal condition.

  • If I have my vehicle serviced by someone other than a Toyota Dealer, will this void my warranty?

    If a licensed vehicle repairer services your Toyota vehicle in accordance with Toyota's servicing guidelines, then normal warranty coverage will apply. It is however important to note that if a non-genuine part is fitted to your Toyota and that part's failure or the incorrect fitment damages your vehicle, then that damage may not be covered by your Toyota Warranty.
    For peace of mind servicing, we recommend you visit your authorised Toyota Service Centre who uses Toyota Genuine Parts and has Toyota trained technicians.

  • Where do I go for service after my warranty expires?

    It is your choice, however, if you've had your Toyota serviced by your Toyota Service Centre for the length of its warranty you'll no doubt find that it's in excellent condition. So why would you risk going elsewhere now? After all, your Toyota Service Centre has the facilities and the qualified Technicians to keep your Toyota that way.

  • Are Toyota Parts and Accessories covered by a warranty?

    Yes Toyota Genuine Parts and Accessories are warranted. Toyota Genuine Parts carry a 12 month, unlimited kilometre warranty (conditions apply). Toyota Genuine Accessories, when fitted at time of new vehicle purchase, are supported with up to a 3 year, 100,000km warranty against defects.

  • If I have an accident, is my vehicle covered by the Toyota Warranty?

    Unless the accident is caused by the failure of a warranted part, your vehicle is not covered.

  • If I have an accident can my insurance company insist on the repairer I use?

    In some cases insurance companies can insist on using one of their preferred repairers. The problem, however, is not so much who repairs your Toyota but how they repair it. Some repairers may use non-genuine parts and panels or recycled panels. You can avoid this by writing to your insurance assessor and insisting that only new Toyota Genuine Parts and Panels be used on your car. For more information see the Accident Repair Guide available from your Toyota Service Centre or click here.

  • Does towing a caravan or trailer impact on my Warranty?

    Your Toyota is engineered to deliver excellent towing performance. So, naturally towing a caravan or trailer is covered by the Toyota warranty as long as you follow the procedures recommended in the Owners manual and don't overload your vehicle. The safest way to tow anything is to have your Toyota Service Centre fit Toyota Genuine towing equipment, only tow loads that are within the towing capacity of the vehicle and tow bar (including the towball download) and be a cautious, considerate driver. Remember, towing a caravan or trailer can have an adverse effect on the stability, safety, and operating economy of your vehicle. For further information refer to your State Motoring Authority.

  • If my vehicle is off the road being repaired, are out of pocket expenses such as accommodation, travel or commercial loss included in the Warranty?

    The Toyota New Vehicle Warranty covers repairs or replacement of parts that are defective. It does not cover consequential claims for compensation.

  • What are the costs not covered by the Toyota Warranty?

    The costs of regular maintenance servicing are not part of the Warranty. Labour, parts and lubricants used in a Scheduled Service, and replacement of worn parts such as spark plugs, filter, brake and clutch linings, or any other item that has been the subject of normal wear and tear is not covered.

  • Will the Toyota Warranty become void if I modify my car?

    Toyota Warranty will continue to apply to original components of the vehicle providing they have not been altered from the manufacturer's specification or impacted by the modifications. Also, the Toyota Warranty will continue to apply if your vehicle is fitted with Toyota Genuine Parts and Accessories. However, any damage resulting from non-genuine modifications will not be covered.

  • Are tyres covered by the Toyota Warranty?

    Tyres are covered by the tyre manufacturer's warranty. Your Toyota Service Centre will be able to help you if you have any questions on tyre warranty or if you need to replace your tyres. (For further information, refer to 'What is not covered by your Toyota Warranty' in your vehicle Warranty & Service Handbook).

  • If I leave a lengthy time between services, will this impact my warranty?

    Regular scheduled servicing is vital to maintain the performance of your car. You should always follow the recommended service intervals as outlined in your vehicle Warranty & Service Handbook, including any additional service requirements that your vehicle may need. Your Toyota warranty does not cover damage caused by inadequate maintenance.

  • Does my warranty cover fuel containing Ethanol?

    Toyota approves the use of petrol blended fuels with Ethanol not exceeding a 10% content. Toyota warranty will not cover failures or faults due to operation on petrol blended fuels with an Ethanol content greater than 10%.

  • What should I do if I misplace my Warranty & Service Handbook?

    Should you lose your Warranty and Service Handbook, contact your nearest Toyota Dealer who can order a replacement Warranty & Service Handbook on your behalf.

Sales

Toyota Financial Services & Toyota Extra Care

  • What types of finance are available from Toyota Financial Services?

    Toyota Financial Services offers a range of solutions, financing vehicles for both personal and business use. Visit the Toyota Financial Services website to contact us, or call 137 200 for more information.

  • What does Toyota Extra Care offer?

    Toyota Extra Care offers an extensive range of products developed exclusively for Toyota customers by Toyota Financial Services. It includes Toyota Extended Warranty, Insurances and Roadside Assist. Contact Toyota Financial Services, the Toyota Extra Care Administrator, on 137 200 or visit your Toyota Dealer for more information or to purchase any of these products.

  • What is Toyota Extended Warranty?

    Whether your Toyota is new or used, Toyota Extended Warranty can help protect you from big repair bills and rising costs for years to come.

    - Offers owners the opportunity to extend the original factory warranty
    - Includes items such as towing, car hire and accommodation
    - 1, 2 and 3 year plan terms are available
    - No excesses to pay
    Available only at the time of your Toyota vehicle purchase (conditions apply).

  • What Toyota Extra Care insurances are available?

    Motor Vehicle Insurance tailored for Toyota owners including: Comprehensive cover, tailored specifically for Toyota customers, includes benefits such as:
    - Replacement of your Toyota if it is a total loss, as long as it is still within the manufacturers warranty period.
    - Car hire, emergency travel and accommodation expenses
    - Genuine Toyota parts guarantee and a lifetime guarantee on all repairs for Toyota vehicles
    Payment Protection Insurance to protect your vehicle finance payments if you are unable to work due to illness or disability.

    MotorGap Insurance helps you cover the gap between your finance payments and the insurance payout on your car in the event that your car is written off.

    Toyota Extra Care insurance products are issued by Swann Insurance (Aust.) Pty. Ltd. (Swann) ABN 80 000 886 860. An IAG Company. You can get a Product Disclosure Statement (PDS) for any of these products from any office of Swann or Toyota Financial Services. You should consider the PDS's in deciding whether to buy or hold the products.

  • What roadside service is offered through Toyota Extra Care?

    Toyota Extra Care Roadside Assist provides you with access to roadside assistance 24 hours a day, 7 days a week 365 days a year. We can help you with:
    - Non-mechanical assistance with items such as changing tyres/flat battery, running out of fuel or help when your keys are lost or locked in your vehicle;
    - Transportation assistance including taxi fare in the event of a breakdown and your vehicle is immobilised;
    - Accident co-ordination services including message relay following an accident or breakdown and cancellation or re-booking of travel arrangements;
    - Access to vital medical and legal advice;
    - Transferable to the new owner, should you decide to sell your vehicle prior to the expiry of the plan;
    - Most importantly, your car is covered no matter which family member is driving, 24 hours a day, every day of the year. Choose between the basic plan or 'Plus' plan for additional benefits.

    If you have purchased a Toyota Extra Care Roadside Assist contract and require urgent roadside assistance, contact 1800 176 837 and quote your rego number and the Roadside Assist reference number.

  • I have recently purchased a Toyota vehicle and believe that it includes free Toyota Extra Care Extended Warranty and/or Roadside Assist. When can I expect my paperwork?

    It takes 4 - 6 weeks from the date of your vehicle delivery for your paperwork to be mailed to you. This welcome pack includes your contract details and the terms and conditions of your plan. If your contract is for Toyota Extra Care Roadside Assist the pack will also contain a windscreen sticker featuring the Roadside Assist number.

    If you have not received anything after 6 weeks, please feel free to contact Toyota Financial Services, the Toyota Extra Care administrator, on 137 200 or email tec.admin@toyota.com.au

Toyota Promotions

Privately Imported Vehicles / Grey Imports

Miscellaneous

  • Can Toyota Australia diagnose my vehicle over the phone?

    No. It is impossible to accurately diagnose a vehicle's condition via phone or email. It is imperative that the vehicle be physically inspected by our Toyota Trained Technicians at your local Toyota Dealership to make a correct diagnosis.

  • I am interested in working for a Toyota Dealership. Where is the best place to apply?

    The Toyota Dealership Careers website has been developed to provide candidates with a centralised place to apply directly for roles within Toyota Dealerships nationally. Within the site you will be able to search and apply for available positions, submit your profile for dealerships to view and register to receive regular job alerts.
    Go to the About Us, page of Toyota.com.au, and follow the links to the Toyota Dealership Careers website.
    Are you still at school?
    Toyota is proud to offer you the T3 program. T3 gets you working and learning in your careers while you’re still at school. During Years 11 and 12, instead of five days a week at school, you do an average of 3½ days at school, half a day at TAFE, and one day of paid work.
    T3 gives you a head start on a career while keeping your options open for future tertiary study. You get your Year 12 Certificate, a nationally recognised TAFE qualification (about one year’s credit) and a career pathway in the automotive industry when you finish school.
    For more information on T3 please go to www.t3program.com.au

  • I think my Toyota may be affected by a recent Toyota Recall / Customer Satisfaction Announcement. Where do I go for more information?

    If you have received communication from Toyota or become aware through the media regarding a product Recall Campaign / Customer Service Exercise which may or may not affect your vehicle, please contact your nearest Toyota Dealer who can advise whether your vehicle is affected.

  • I have locked myself out of my car. What do I do?

    In the event of the vehicle not having Toyota's ‘Key in ignition/Door lock-out override’ function, we suggest the following for consideration:

    - Contact Toyota Extra Care Roadside Assist (if applicable to your vehicle)
    - Ring local motoring organisation (e.g. NRMA if applicable)
    - Contact towing service or local vehicle repairer, whom may either gain access to your vehicle or move it to a more convenient location.

  • What happens when my battery is disconnected in the vehicle? The original owner did not pass on the radio code to me.

    If the audio is a standard Toyota Product and you do not have the current coding, you will need to visit an authorised Toyota Dealership. When you present your car to the service department, your Dealer Service Adviser can clear the memory and re-code the system for you.
    If the system-fitted is non-genuine audio, you will need to contact either the vehicle seller or representative office for that make of the audio.

  • What happens if I lose all the keys to my vehicle?

    You must contact an authorised Toyota Dealer so they can order a replicated key. It is possible that the Engine Control Unit may also need replacing. The Toyota dealer will work with you to organise another key replacement.

  • What is an Airbag and when should it work?

    Airbags are known as Supplemental Restraint Systems (SRS) and are not a substitute for the use of Seatbelts. For the particulars of your specific vehicle you should refer to your owner’s manual. An Airbag is a fabric bag that inflates rapidly when required. For more information regarding Airbag functionality, please refer to your Owners manual or the Department of Transport and Regional Services website www.dotars.gov.au

  • What should I do if I misplace my Warranty & Service Handbook?

    Contact your nearest Toyota Dealer who can order a replacement Warranty & Service Handbook on your behalf.

  • I need an engine repair manual for my vehicle, but it is no longer available. How can I get one?

    If the Parts Department of your dealer has advised that the manual is no longer in print, Toyota Customer Relations may be able to assist. A photocopying service is available for Engine and Body/Chassis manuals. Prices will vary depending on the size of the manual. You can contact Toyota Customer Relations on toll free 1800 252097 between 9am and 5pm EST Monday to Friday.

  • I would like information on Toyota Australia for my University/School Assignment. What is available?

    The About Toyota section of the site contains current information about Toyota in Australia. You can learn about the company vision, history and key facts, operations, including the Toyota Production System (TPS), our commitment to the environment and our community spirit.