September 5, 2018

TOYOTA AUSTRALIA TO RECALL VEHICLES DUE TO POTENTIAL ENGINE WIRE HARNESS MALFUNCTION

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Toyota Australia has initiated a safety recall on 791 Prius vehicles produced from November 2015 to May 2018.

This recall is due to a condition affecting the engine wire harness.

There is a possibility that a portion of the wire harness could come into contact with the Power Control Unit connector cover and wear over time, causing an electrical short circuit.

If sufficient heat is generated, there is an increased risk of a vehicle fire.

Toyota Australia will shortly contact all affected vehicle owners advising them details of this recall campaign so they can make an appointment at their preferred Toyota dealer.

Toyota dealers will inspect the engine wire harness and, where appropriate, add protection material, which will take approximately 30 minutes.

Should engine wire harness damage be identified during inspection, the wire harness will be replaced, which will take approximately four to five (4 - 5) hours.

This will be carried out free of charge.

There have been no incidents or injuries reported in Australia as a result of this condition.

For further information, please contact the Toyota recall campaign helpline on 1800 987 366.


Q1: What is the condition?

A1: The subject vehicles have an engine wire harness which is connected to the hybrid vehicle Power Control Unit located within the engine compartment. A portion of the wire harness could come into contact with the connector cover and wear over time, causing an electrical short circuit. If sufficient heat is generated, there is an increased risk of a vehicle fire.


Q2: Which and how many vehicles are involved in the Australian market?

A2: 791 vehicles are involved in this campaign in Australia.

[Australian market]

Model Name Model Code WMI VDS CD Frame No Range Production Period
PRIUS ZVW50 JTD KB3FU# # 03500164 - 03602596 27th November 2015
through to 14th May 2018
Note:
1) Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
2) (#) indicates additional check digit (alpha or numeric).

Q3: What was the production period of the involved vehicles?

A3: The involved vehicles were produced between November 2015 and May 2018.


Q4: Are there any symptoms/warnings before the condition appears in a vehicle?

A4: No, there are no symptoms/ warnings prior to the occurrence of this condition.


Q5: What is Toyota going to do?

A5: Toyota will contact owners of the involved vehicles to provide details of this campaign.
Toyota Dealers will inspect the engine wire harness and add protection material / replace the wire harness if necessary. This will be performed FREE OF CHARGE to the vehicle owner.


Q6: How long will the repair take?

A6: To inspect the engine wire harness and add protection material will take approximately 30 minutes.
Should engine wire harness damage be identified during inspection, the wire harness will be replaced, which will take approximately four to five hours.
However, it may be necessary for the owner to make the vehicle available for a longer period of time depending upon the dealer's schedule.


Q7: Does this condition affect other Toyota/Lexus models?

A7: No other vehicles in the Australian market and involved in this campaign.


Q8: What if an owner has additional questions or concerns?

A8: Owners with additional questions or concerns are asked to please contact their local Toyota Dealer in the first instance or the Toyota recall campaign helpline on 1800 987 366. Please quote your 17 digit Vehicle Identification Number (VIN).


Q9: Where can I find my VIN?

A9: VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.