If there's something about our products or services that you aren't happy with, then let's work together to see if we can resolve it quickly and easily using the following process:
Email us at email@example.com or call a Customer Solutions Representative on 137 200 between 8:30am - 7:00pm (EST) Monday to Friday.
All matters are dealt with seriously and are treated in total confidence. We will aim to resolve your complaint to your satisfaction as soon as possible.
If we are unable to resolve your complaint within five business days, then the matter will be escalated to our Internal Dispute Resolution (IDR) team.
The IDR team will:
The IDR team can be contacted at any time by:
PO Box 1354
Macquarie Center NSW 2113
If you aren't satisfied with the outcome of your complaint after taking Steps 1 and 2, you may lodge a dispute with the Financial Ombudsman Service (FOS). FOS is an external independent impartial body that has been set up to resolve financial services disputes. There is no charge for this service.
The Financial Ombudsman Service can be contacted by:
GPO Box 3
Melbourne VIC 3001
Phone: 1300 780 808
Fax: (03) 9613 6399
The information on this website is of a general nature and for information only. Nothing on this website constitutes or should be considered to constitute legal, taxation or financial advice. Before making a decision about any of the products and services featured on this website, you should consult with your own independent legal, taxation and financial advisors, who can advise you about your personal circumstances.
Approved applicants only. Terms and conditions apply. Toyota Finance is a division of Toyota Finance Australia Limited. Toyota Insurance is issued by Toyota Finance Australia Limited ABN 48 002 435 181, AFSL and Australian Credit Licence 392536.