Toyota Frequently Asked Questions

FAQs

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Owners' Portal - My Toyota

  • How do I register for My Toyota??
  • How do I register for My Toyota?

    Registration is easy, and can be completed in just a few short steps.

    All you need to do is confirm your personal and residential details, and provide your Vehicle Identification Number (VIN) and your Batch number associated with your Toyota vehicle.

  • Where can I find my vehicle's Vehicle Identification or Batch number?

    Your Vehicle Identification Number (VIN) can be found on your vehicle's compliance label, registration certificate or printed on the Retail Delivery Card, which may be in your vehicle's Service & Warranty booklet. Your vehicle's Batch number may also be found on the Retail Delivery Card.

  • How do I activate my account?

    An activation email will be sent to your registered email address. Simply, click on the link within this email to activate your account.

  • Can I use my social network details to login to My Toyota?

    Yes, to allow you to access using your social network details, you must first register for an account (please refer to the 'How do I register for My Toyota?' section for instructions). On account activation and log-in, you can then choose to use your preferred social network to login to My Toyota.

  • How do I log-in to My Toyota?

    Accessing your My Toyota vehicle account is easy.

    Simply, visit toyota.com.au/owners and enter your registered email and password in the log-in section.

  • Who can register to My Toyota?

    My Toyota is available to Private owners of a Toyota vehicle, with vehicles manufactured from 2009.

  • Is there someone I can contact for assistance, if needed?

    Yes. If you are experiencing registration or log-in difficulty, please call 1800 TOYOTA (1800 869 682) between Monday - Friday (8:30am-5:30pm AEST) or email us at customerexperience@toyota.com.au

  • What can I find on My Toyota?

    On account creation, you will be able to manage and view your contact preferences, view your Toyota vehicle, access your Toyota service schedule and more, directly online.

  • My log-in doesn't work?

    Please ensure you have activated your account (please refer to the 'How do I register for My Toyota?' section for activation).

  • The link in the activation email does not open or work?

    If you experience any issues with the link within the email, please copy and paste it into the address bar of your web browser. If you are experiencing registration or log-in difficulty, please call 1800 TOYOTA (1800 869 682) between Monday - Friday (8:30am-5:30pm AEST) or email us at customerexperience@toyota.com.au

  • I forgot my log-in details - email sign in?

    Please request a password reset from the log-in page.

  • I forgot my log-in details - social sign in?

    If you have signed in from the social sign-in page and have forgotten your password, you will need to reset this through the social site directly or contact your social provider support team.

  • Can I change my password?

    Yes. This can be done via the personal details page on My Toyota by clicking on the red "change password" button.

Fuel - LPG, Petrol, Biodiesel blends

  • Can I use Biodiesel Fuel Blends in my Toyota?

    Toyota and its Fuel Injection Equipment suppliers encourage the future development of fuels based on renewable energy sources.

    Toyota will endorse biodiesel fuel blends using FAME (Fatty Acid Methyl Esters that comply with either EN14214 or ASTM D6751 standards) of up to 5% volume concentration when mixed with conventional diesel fuel. The final product B5 (5% Biodiesel blend) at the pump must conform to the national Diesel Fuel Standard which is based on EN590.

    In the absence of biodiesel blend fuel standards greater than B5 (5% Biodiesel blend)and due to the many variations of biodiesel fuel blends under production in our market, such as B20 and B30 (biodiesel blend 20% and 30%) Toyota is not in a position to evaluate the long term effect that these varied biodiesel fuel blends will have on overall engine performance, fuel injection equipment durability, fuel economy and exhaust emission compliance.

    Accordingly, Toyota cannot recommend concentration of biodiesel fuel blends greater than 5% volume as mentioned above.

    This statement is provided to inform Toyota owners of Toyota's position with regard to the use of biodiesel fuels in its products and also serves to confirm that Toyota New Vehicle Warranty will not apply to any failures that are attributable to the use of such fuels.

  • Can my Toyota be converted to run on LPG? (Petrol Models only)

    Yes, but not all Toyota engines are approved by Toyota for conversion to LPG operation.

    If LPG conversions are fitted to vehicles that are not originally supplied by Toyota with approved LPG Compatible Engines, then the supplier/installer of the conversion is responsible for all aspects of engine operation, performance and durability.(Refer to the vehicles Warranty & Service Booklet for details of the effect on Toyota Warranty coverage).

    Toyota models fitted with LPG compatible engine:

    Toyota approved LPG Compatible Engines were produced for certain models (tabled below) on a special vehicle order basis only.

    Model Model Code Engine Type Suffix Vehicle Production
    HiAce RZH103
    RZH113
    2RZ-E L0 Jan 2002 - Dec 2004
    HiAce SBV RCH12
    RCH22
    2RZ-E L0 Jan 2002 - Nov 2003
    HiLux
    (4cyl. Engine only)
    (4x2 only)
    excluding ABS model
    RZN149
    RZN154
    3RZ-FE L0
    -
    Sept 2002 - Jul 2003
    Aug 2003 - Jan 2005
    Camry
    (V6 engine only)
    MCV36 1MZ-FE 14
    52
    Feb 2003 - Jul 2006
    Avalon MCX10 1MZ-FE 2A
    4A
    6A
    Feb 2003 - Jun 2005
    HiAce TRH201
    TRH221
    TRH223
    2TR-FE - from Jan 2005 -

    LPG engine identification:

    1. Toyota LPG Compatible Engines can be identified by the suffix number on dealer on-line system or by the LPG decal applied to the engine Timing belt cover (above alternator) on Camry/Avalon or engine Rocker cover (near the oil filler cap) for other models.

    2. Vehicles tabled above without suffix reference are all LPG compatible and do not have identification decal on the engine.

    Toyota New Vehicle Warranty:

    1. Toyota Engines - LPG Compatible
    If a vehicle with a Toyota LPG Compatible Engine is fitted with a Toyota Approved LPG System, full Toyota New Vehicle Warranty coverage applies. Non Toyota Approved LPG Systems are not covered, nor are any conditions that are attributable to the system installation or to operation on LPG.

    2. Toyota Engines - Not LPG Compatible
    If either a Toyota Approved LPG System or a non approved LPG system is fitted to an engine not certified by Toyota as LPG Compatible, Toyota New Vehicle Warranty Coverage does not apply to the System nor to any conditions that are attributable to the system installation or to operation on LPG.

  • Can I use Petrol blended with Ethanol in my Toyota?

    For vehicles manufactured or imported by Toyota Australia:

    TOYOTA (Passenger Models)

    Locally produced Toyota models will operate satisfactorily on petrol fuel blended with 10% ethanol (E10) from the following production dates:

    Camry: from Jan 1987 (All electronic fuel injection models)

    Hybrid Camry: All

    Corolla: from July 1994

    Aurion: All

    Avalon: All

    Lexcen: All

    (Note: Previous production and Corona model not recommended due to incompatability of material)

    Enthanol blend greater than 10% is not approved

    All Toyota passenger vehicles fully imported by Toyota Australia will operate on petrol fuel blended with 10% ethanol (E10), except older models:

    Supra

    Cressida

    Paseo

    Starlet

    (Note: E10 not recommended due to incompatiibility of material) Enthanol blend greater than 10% is not approved.

    TOYOTA (Commercial Models)

    All Toyota Commercial vehicles imported by Toyota Australia will operated on petrol fuel blended with 10% ethanol (E10), except models fitted with a carburettor as listed:

    Coaster Bus: pre Jan 1993 (carburettor engine)

    Dyna: pre May 1995 (carburettor engine)

    Tarago: pre Oct 1996 (carburettor engine)

    Hilux: pre Aug 1997 (carburettor engine)

    Hiace: pre Aug 1997 (carburettor engine)

    4 Runner: pre Aug 1997 (carburettor engine)

    Townace: pre Dec 1998 (carburettor engine)

    LandCruiser: pre Aug 1992 (carburettor & EFI engine)

    (Note: E10 not recommended due to incompatibility of material) Enthanol blend greater than 10% is not approved.

Technical Assistance

  • Technical Assistance

    We are unable to provide any detailed technical guidance on do-it-yourself repairs. It is impossible to accurately diagnose a vehicle over the phone and/or by email. Similarly, suitably trained Technicians should be the only ones undertaking any significant repairs.

    It is strongly suggested that you contact an appropriate Toyota Dealer and have the vehicle physically inspected to ensure appropriate diagnosis and repair.

    Refer to the Dealer locator to find your closest Toyota Dealer.

Service

  • Where do I find my nearest dealer?

    There are several options - You can refer to your Warranty and Service Handbook or, Dealer locator at toyota.com.au, The White Pages or The Yellow Pages.

  • When do I first need to take my vehicle in for Service?

    Effective from 2009, within the first month from delivery of your new Toyota vehicle, your Toyota Dealership will be pleased to offer you a 'Complimentary Vehicle Inspection'. Your Dealer will respond to any queries you may have about your vehicle and make sure you are comfortable and familiar with your new Toyota. This inspection is complimentary and there is no requirement for Engine Oil or Oil Filter change at this time. Please refer to the rear of the Inspection voucher (can be found at the front of your Warranty & Service Handbook for a comprehensive description of General & Engine inspection items).

  • How often does my vehicle require servicing?

    This depends upon the vehicle and its operating conditions. It is recommended you consult your Warranty and Service Handbook to determine the correct servicing schedule. Vehicles operating under severe conditions will require more frequent servicing. Following the "Toyota Maintenance Schedule" (also available on toyota.com.au) will help ensure your vehicle remains in top condition. Your Toyota Dealer can assess your individual circumstances and advise you on the most appropriate maintenance schedule for your needs.

  • Apart from the pre-scheduled service intervals, do I need to have my car serviced at other times?

    It's always important to listen to your car and deal with any concerns immediately. If you do experience any thing that may feel or sound unusual, make sure that you have your local Toyota Service Centre investigate the cause.

  • Who is the best person to talk to at the Toyota Service Centre?

    Talk to the Service Advisor at your local Toyota Service Centre. If they're unable to assist, ask to speak with the Service Manager.

  • Can I have my Toyota serviced by an independent/non Authorised repairer?

    While any reputable mechanic will do their best to service your Toyota for safe driving, the best way to be 100% sure your Toyota is serviced correctly is to trust it to the expert Technicians at your Toyota Service Centre. With their sophisticated diagnostic equipment, Toyota specific training, authorisation to conduct repairs under warranty, and use of Toyota Genuine Parts, you can be sure your Toyota is in the best of hands. The Toyota new car warranty may not cover claims or damages caused by the failure of non-genuine parts used by some vehicle repairers.

  • I've just taken ownership of a used Toyota. What do I do?

    Firstly, have your nearest Toyota Service Centre inspect the vehicle. That way, any potential problems can be rectified immediately. Then simply continue getting your car serviced according to the maintenance schedule in your Warranty & Service Handbook. It is also important that you complete the Change of Ownership form located at the back of the Warranty & Service Handbook and return it to Toyota so that you can be contacted with information pertaining to your Toyota vehicle in the future.

    If the Warranty & Service Handbook is not available contact your nearest Toyota Dealer who can order a replacement Warranty & Service Handbook on your behalf.

  • What if I'm traveling and need a service or repair?

    Whether it's a scheduled service or an unexpected repair, every Toyota Service Centre in Australia is authorised to service your Toyota, so you're free to visit any one of them. To find your nearest Toyota Dealer refer to the Dealer Locator.

  • What do I do if my vehicle breaks down a long way from home?

    If you break down a long way from home or need emergency repairs, first check the Toyota Dealer Directory in your Warranty & Service Handbook to see is there's a Toyota Dealer in the area. If the Dealer cannot be contacted, then ring the Toyota Customer Relations Centre on the toll-free number: 1800 TOYOTA (1800 869 682) and follow the prompts to automatically locate a suitable Toyota Dealer. Alternatively you may contact your local Motoring organisation or Toyota Extra Care Roadside Assist (if applicable).

    Whether its a scheduled service or an unexpected repair every Toyota Service Centre in Australia is authorised to service your Toyota.

  • Do I advise Toyota if I change my Address or have recently sold/purchased a 2nd hand vehicle?

    Yes, if your name or address has changed or you are the new owner of the vehicle, please complete the reverse of the form located in the back of your Warranty & Service Handbook and send to the detailed address.

    This will allow Toyota to make a record of your ownership of the vehicle, and if necessary, contact you with any important information concerning your vehicle.

    See "I have just taken ownership of a used Toyota. What do I do?" question above to understand the process to notify Toyota if the Warranty & Service Handbook is not available.

  • Can I organise a Loan vehicle?

    Most Metropolitan Dealerships do have courtesy cars available however a fee may be charged. Speak to your Service Advisor when booking in your vehicle for a Service/Repair.

  • If I have any problems with my Toyota during the warranty period, what is the best way of getting my Toyota repaired?

    Your Toyota warranty provides comprehensive security against any unlikely faults in the performance of your new Toyota. However, if you need repairs or work done to your car, don't hesitate to call your local Toyota Service Centre. Every Toyota Service Centre is committed to providing any Warranty Repairs you may need - and has the technology, tools and skilled personnel to keep your Toyota in excellent condition.

  • Isn't Toyota servicing more expensive?

    This is one of the great myths of modern motoring. Your Toyota Service Centre provides excellent price competitive servicing and when you take into account the benefits of having Toyota Trained Technicians using warranted Toyota Genuine Parts, there really is no comparison.

  • If I leave a lengthy time between services, will this impact my warranty?

    Regular scheduled servicing is vital to maintain the performance of your car. You should always follow the recommended service intervals as outlined in your vehicle Warranty & Service Handbook, including any additional service requirements that your vehicle may need. Your Toyota warranty does not cover damage caused by inadequate maintenance.

  • Should I use fluid additives like coolants and fuel enhancers?

    Your Toyota is engineered to perform at its best without further additives other than the Toyota Genuine Fluids and Lubricants supplied by your Toyota Service Centre.

  • Where do I go for service after my warranty expires?

    If you've had your Toyota serviced by your Toyota Service Centre for the length of its warranty you'll no doubt find that it's in excellent condition. So why would you risk going elsewhere now? After all, only your Toyota Service Centre has the facilities and the qualified Technicians to keep your Toyota genuinely better.

Maintenance Tips

  • What do-it-yourself car maintenance should I be doing on a weekly basis?

    To ensure that your car serves you well and retains its value, following are some maintenance suggestions that you may wish to perform weekly. You will also find more information on these, plus some useful safety tips, in your Owner's Manual.

  • Check engine oil

    Make sure that the vehicle is parked on a level spot, the engine is at operating temperature and the engine is turned off. Wait a few minutes for the oil to drain to the bottom of the engine. Pull out the dipstick and wipe it clean. Reinsert the dipstick - pushing it in as far as it will go. Then pull it out and look at the level on the end. If the level is near or below the Low Level, remove the oil filler cap and add small amounts of oil at a time - using the dipstick to check the level.

  • Check engine coolant

    Open the bonnet and look at the see-through coolant reservoir when the engine is cold. If you can't locate the coolant reservoir refer to your Owner's Manual. The coolant level should be between the FULL and LOW lines indicated. If the level is low, add enough coolant to bring the level up to the FULL line.

  • Check tyre pressure

    Do a visual check of your tyre pressure every week and check them with a pressure gauge fortnightly, or at the very least, monthly. And don't forget to also check your spare. The importance of the correct tyre pressure can't be stressed enough. The correct tyre pressure for your vehicle can be found on a label inside the driver's door or in your Owner's Manual. For an accurate reading only check the pressure when the tyres are cold. You will find a pressure gauge and air hose at most petrol stations. Remove the valve caps and hold the pressure gauge to the outlet, then slowly add air until you reach the specified level. Always replace the valve caps tightly.

  • Check Brake Fluid Level

    The brake fluid is housed in a see-through reservoir, so do a visual check to make sure that the level is between the 'MAX' and 'MIN' lines. It is normal for the fluid level to go down slightly as the brake pads wear, so be sure to keep the reservoir filled. If the reservoir needs frequent refilling, it may indicate a serious mechanical problem. If you're not sure where to find the brake fluid reservoir, check your Owner's Manual.

  • Check Lights and Basic Functions

    Walk around your car and check that all lights are working. Also check the horn and the service indicators which should light up when you start the engine.

  • How often do I need to rotate my tyres?

    To equalise tyre wear and help extend the tyre life, it is generally recommended that tyre rotation is conducted according to the intervals specified for your vehicle in the Owners manual.

    When rotating your vehicles tyres, check for uneven wear and damage. Your Toyota Service Centre is best able to advise on a tyre rotation plan tailored to suit your particular driving requirements.

  • Do I have to replace a tyre with one of the same type?

    If you need to replace a wheel because of damage or for cosmetic purposes ensure they are replaced with wheels offering the same load capacity, diameter rim width and offset. This is highly important as a wheel of a different size may adversely affect handling, wheel bearing life, brake cooling, headlight aim and the calibration of your speedometer.

  • Is it necessary to use additional Lubricants & Fluids?

    Your Toyota is engineered to perform at its best without further additives other than the Toyota Genuine Fluids and Lubricants supplied by your Toyota Service Centre.

  • What grade of engine oil should I put into my vehicle?

    Details on the type of engine oil suitable for your vehicle is contained in your owner's manual in the Specifications chapter. If there is no owner's manual with your vehicle, call your local Toyota Dealership and discuss your needs with a Service Advisor. Alternatively, phone Toyota Customer Relations on toll free 1800 TOYOTA (1800 869 682), between 9am and 5pm EST Monday to Friday.

  • My windscreen wipers are no longer working effectively. How do I replace them?

    You may need to replace the wiper rubbers which can be purchased through the Parts Department at your local Dealer. If you are unsure how to fit them, it is best to have the Service Centre do this for you. To find your nearest Toyota Service Centre, use the Dealer Locator.

  • My car has woodgrain look trim. How do I maintain it?

    Maintain the woodgrain look trim by gently wiping it occasionally with a soft, clean dry cloth. To remove dirt from the woodgrain look trim, wipe it clean using a soft cloth dampened with a solution of soap and water. Then, remove any soap residue with a soft cloth dampened in water. Finish by gently drying the woodgrain look trim with a soft clean cloth.

    Do not use solvent, thinners, petrol or window cleaner on the woodgrain look trim as their harsh chemicals may damage it. Cleaning products are available at the Parts Department at your local Dealer.

  • How do I keep my vinyl upholstery clean?

    Vinyl upholstery may be easily cleaned with a mild soap or detergent and water solution. First, vacuum over upholstery to remove loose dirt. Then, using a sponge or soft cloth, apply the soap solution to the upholstery. After allowing it to soak in for a few minutes to loosen the dirt, remove the dirt and wipe off the soap with a clean, damp cloth. Note: Do not use solvent, thinners, petrol or window cleaner on the interior.

    As an alternative, you may wish to speak to your Local Toyota Dealer regarding Toyota Genuine Seat Covers to suit your vehicle and keep it in optimal condition.

  • How do I clean the carpet in my car?

    Use a good foam-type shampoo to clean the carpets. Begin by vacuuming thoroughly to remove as much dirt as possible. Several types of foam cleaners are available; some are in aerosol cans and others are powders or liquids which you mix with water to produce a foam.

    To shampoo the carpets, use a sponge or brush to apply the foam and rub in overlapping circles. Do not apply water. The best results are obtained by keeping the carpet as dry as possible. Read the shampoo instructions and follow them closely.

    As an alternative, you may wish to speak to your Local Toyota Dealer regarding Toyota Genuine Floor Mats to suit your vehicle and keep it in optimal condition.

  • How do I keep both the inside and outside of my windscreen clean?

    As you have probably noticed, it's not just the outside of your windscreen that needs regular cleaning. A build-up of grime on the inside of your screen can accentuate glare and interrupt your vision. So make sure that you keep the inside clean by using a household window cleaner. Take care not to scratch or damage the heater wires on the rear windscreen of your car (if applicable).

    To keep the outside of your windscreen clean, try adding a sachet of Toyota Windscreen Washer Additive to the water next time you top up your windscreen washer fluid - it will help breakdown the grime on the windscreen. Windscreen Washer Additive is available from your local Toyota Dealership.

  • How do I maintain the exterior of my car?

    A regular wash will stop the road grime eating into your car's paintwork and at least twice a year, a wax is recommended to provide a protective barrier between the grime and the paint.

    Don't wash your car with dishwashing detergents as these can strip the protective layer of wax from your paintwork. Instead choose a specific car washing liquid that adds wax to the surface. A hand wash is definitely the best way to go, as some automatic car washes can leave a pattern of fine scratches on your car.

    Waxing your car regularly is also recommended - and with modern auto polishes it's also easy! Wash and dry the car first - even if you are using a combined cleaner and wax. Use a good quality polish and wax. If the finish has been extremely weathered, use a car-cleaning polish, followed by a separate wax.

Warranty

  • What is the HV (hybrid) extended battery warranty coverage?

    The HV (hybrid) battery extended warranty coverage is now 8 years or 160,000km which ever comes first from the warranty commencement date.

  • Why is Toyota extending the HV (hybrid) battery warranty?

    This demonstrates Toyota's commitment and support for the outstanding reliability and longevity of the Toyota Hybrid products.

  • What vehicles does the extended HV (hybrid) battery warranty apply to?

    The extended HV (hybrid) battery warranty applies to all next generation Prius vehicles on sale from July 2009. It also applies retrospectively to all Prius vehicles sold by Toyota Australia since 2001.

  • I am considering purchasing a Prius, will it come with an extended battery warranty?

    Yes, all Toyota hybrid vehicles are provided with 8 year/160,00km (whichever comes first) extended battery warranty.

  • What is the standard manufacturer's current coverage of the Toyota New Vehicle Warranty?

    The warranty period for all new Toyota vehicles is 3 years or 100,000 kilometres, whichever comes first. The actual commencement date of the warranty is shown on the New Vehicle Information Statement on the inside front cover of your Warranty and Service Handbook. This will be the date the vehicle is delivered to its first owner.

  • What about Corrosion and Perforation Warranty Coverage?*

    This warranty is in addition to the New Vehicle Warranty. Due to the outstanding construction of the Toyota vehicle body, any corrosion perforation (rust through) of any panel will be repaired or replaced within the perforation warranty period of 5 years or 100,000 kilometres (whichever comes first). Exception: The corrosion and perforation on deck panels of pick-up trucks is limited to: 3 years / unlimited kilometres
    * Conditions and exclusions apply

  • What should I do if I have any concerns with my Toyota during the warranty period?

    Your Toyota warranty provides comprehensive peace of mind against any unlikely faults in the performance of your new Toyota. However, if you need repairs or work done to your car, don't hesitate to call your local Toyota Service Centre. Every Toyota Service Centre is committed to providing Warranty Repairs you may need - and has the technology, tools and trained personnel to keep your Toyota in excellent condition.

  • Is the Toyota Manufacturer's Warranty transferable with the vehicle?

    Yes, the warranty travels with the car, not the owner.

  • Why should I tell Toyota that I am the new owner when my vehicle is out of warranty?

    If Toyota needs to contact owners of specific vehicles regarding safety related matters or other issues which may affect the vehicle performing at its optimum, they can get in touch with you and ensure all relevant information is relayed correctly to you. Simply complete the Change of Ownership form located at the back of the Warranty & Service Handbook and return to Toyota, or Contact your nearest Toyota Dealer who can order a replacement Warranty & Service Handbook on your behalf.

  • Should I keep my vehicle in the service care of the Toyota Dealer network?

    Of course it is your choice, however we strongly recommend that during your ownership of your Toyota, you retain the expert and professional technical services which only your Toyota Service Centre can offer. Toyota offers Toyota Genuine Parts and Accessories to suit your vehicle, Toyota Trained Technicians and the latest diagnostic equipment which will ensure your Toyota vehicle is maintained in optimal condition.

  • Do I need to return to the authorised Toyota Dealership to have warranty work carried out?

    Toyota Dealers are authorised to conduct warranty repairs on Toyota vehicles. Independent providers are not authorised to conduct warranty repairs. Every Toyota Dealer is ultimately responsible for providing the Warranty Repair you may need and has the knowledge, tools and resources available to repair and keep your Toyota in optimal condition.

  • If I have my vehicle serviced by someone other than a Toyota Dealer, will this void my warranty?

    If a licensed vehicle repairer services your Toyota vehicle in accordance with Toyota's servicing guidelines, then normal warranty coverage will apply. It is however important to note that if a non-genuine part is fitted to your Toyota and that part's failure or the incorrect fitment damages your vehicle, then that damage may not be covered by your Toyota Warranty. For peace of mind servicing, we recommend you visit your authorised Toyota Service Centre who uses Toyota Genuine Parts and has Toyota trained technicians.

  • Where do I go for service after my warranty expires?

    It is your choice, however, if you've had your Toyota serviced by your Toyota Service Centre for the length of its warranty you'll no doubt find that it's in excellent condition. So why would you risk going elsewhere now? After all, your Toyota Service Centre has the facilities and the qualified Technicians to keep your Toyota that way.

  • Are Toyota Parts and Accessories covered by a warranty?

    Yes Toyota Genuine Parts and Accessories are warranted. Toyota Genuine Parts carry a 12 month, unlimited kilometre warranty (conditions apply). Toyota Genuine Accessories, when fitted at time of new vehicle purchase, are supported with up to a 3 year, 100,000km warranty against defects.

  • If I have an accident, is my vehicle covered by the Toyota Warranty?

    Unless the accident is caused by the failure of a warranted part, your vehicle is not covered.

  • If I have an accident can my insurance company insist on the repairer I use?

    In some cases insurance companies can insist on using one of their preferred repairers. The problem, however, is not so much who repairs your Toyota but how they repair it. Some repairers may use non-genuine parts and panels or recycled panels. You can avoid this by writing to your insurance assessor and insisting that only new Toyota Genuine Parts and Panels be used on your car. For more information see the Accident Repair Guide available from your Toyota Service Centre or click here.

  • Does towing a caravan or trailer impact on my Warranty?

    Your Toyota is engineered to deliver excellent towing performance. So, naturally towing a caravan or trailer is covered by the Toyota warranty as long as you follow the procedures recommended in the Owners manual and don't overload your vehicle. The safest way to tow anything is to have your Toyota Service Centre fit Toyota Genuine towing equipment, only tow loads that are within the towing capacity of the vehicle and tow bar (including the towball download) and be a cautious, considerate driver. Remember, towing a caravan or trailer can have an adverse effect on the stability, safety, and operating economy of your vehicle. For further information refer to your State Motoring Authority.

  • If my vehicle is off the road being repaired, are out of pocket expenses such as accommodation, travel or commercial loss included in the Warranty?

    The Toyota New Vehicle Warranty covers repairs or replacement of parts that are defective. It does not cover consequential claims for compensation.

  • What are the costs not covered by the Toyota Warranty?

    The costs of regular maintenance servicing are not part of the Warranty. Labour, parts and lubricants used in a Scheduled Service, and replacement of worn parts such as spark plugs, filter, brake and clutch linings, or any other item that has been the subject of normal wear and tear is not covered.

  • Will the Toyota Warranty become void if I modify my car?

    Toyota Warranty will continue to apply to original components of the vehicle providing they have not been altered from the manufacturer's specification or impacted by the modifications. Also, the Toyota Warranty will continue to apply if your vehicle is fitted with Toyota Genuine Parts and Accessories. However, any damage resulting from non-genuine modifications will not be covered.

  • Are tyres covered by the Toyota Warranty?

    Tyres are covered by the tyre manufacturer's warranty. Your Toyota Service Centre will be able to help you if you have any questions on tyre warranty or if you need to replace your tyres. (For further information, refer to 'What is not covered by your Toyota Warranty' in your vehicle Warranty & Service Handbook).

  • If I leave a lengthy time between services, will this impact my warranty?

    Regular scheduled servicing is vital to maintain the performance of your car. You should always follow the recommended service intervals as outlined in your vehicle Warranty & Service Handbook, including any additional service requirements that your vehicle may need. Your Toyota warranty does not cover damage caused by inadequate maintenance.

  • Does my warranty cover fuel containing Ethanol?

    Toyota approves the use of petrol blended fuels with Ethanol not exceeding a 10% content. Toyota warranty will not cover failures or faults due to operation on petrol blended fuels with an Ethanol content greater than 10%.

  • What should I do if I misplace my Warranty & Service Handbook?

    Should you lose your Warranty and Service Handbook, contact your nearest Toyota Dealer who can order a replacement Warranty & Service Handbook on your behalf.

Sales

  • Should I engage the services of an agent (such as a broker) to assist me buying a car from a Toyota Dealer?

    Toyota has an extensive network of authorised dealers throughout Australia able to meet the full buying and servicing needs of all customers. Toyota recommends that customers deal directly with an authorised Toyota dealer when purchasing or servicing a Toyota vehicle.

    Toyota is aware that some customers engage the services of an agent or broker to buy a car. Customers should be aware that these brokers are not authorised by Toyota. Customers should also be aware that a number of brokers claim to qualify for 'fleet' or 'volume' discounts. Toyota does not knowingly provide fleet or volume discounts to any broker.

    Customers should also be aware that it is common practice for agents to request a commission from the dealer when arranging the purchase of a vehicle. This commission is commonly included in the price that a broker quotes to you for the vehicle. In some instances this will result in you paying a price higher than you are able to achieve dealing directly with a Toyota dealer.

    Australian law requires that any commission paid to an agent (such as a broker) is clearly disclosed to customers. If you do use an agent (such as a broker) to assist you in buying a vehicle, make sure the agent fully and clearly discloses the commission paid in relation to the sale and that it is similarly disclosed on the invoice you receive from the Toyota dealer. Your Toyota dealer can assist you in identifying and verifying these commissions.

  • Where can i find pricing information on Toyota vehicles?

    Toyota Vehicle pricing can be accessed within vehicle sections of the site. If you don't find the required information on Toyota Vehicle pricing we encourage you to visit your local Toyota dealer.

  • How do I locate the most suitable Dealership?

    There are several options - simply refer to the Dealer Locator at toyota.com.au, The White Pages or The Yellow Pages.

  • I am interested in the Toyota model range - Is there anything new coming out soon?

    Toyota Australia will always be releasing new and updated Toyota models Please continue to visit toyota.com.au where information will be released as it becomes available.

  • I have recently ordered a new Toyota vehicle however I now wish to cancel. What should I do?

    If you have ordered & signed a contract with a Toyota Dealership, you can not readily cancel the agreement as it is a legal and binding document. You will need to liaise with the Dealership regarding your reason for cancelling and consult your Regional Regulatory body regarding legislation applicable to cooling off periods in your State or Territory.

  • I have recently ordered a new Toyota vehicle however appear to be missing documentation (Warranty & Service Handbook, Extended Warranty offer). Who should I contact?

    If you have recently purchased a Toyota vehicle which included an Extended Warranty offer through Toyota and you have not as yet received the appropriate documentation, please contact Toyota Financial Services on 137 200

    Warranty and Service Handbooks & Owners manuals should be placed in the glove box of your vehicle at the time of delivery. If this is not the case then you will need to speak to the Sales Consultant at the Dealership you purchased your vehicle from.

  • I have just purchased a new Toyota vehicle and have some concerns I would like to discuss with the Dealership. Who is the best person to talk to?

    The best point of contact is the Sales Consultant you have been dealing with. If you are not satisfied and wish to talk to someone else, the Dealership's Customer Experience Manager will only be too pleased to assist.

Customer Support

  • Who is eligible to complete the Toyota Customer Experience Survey and enter the competition?

    To be eligible for the Sales Toyota Customer Experience Survey, the vehicle you purchased must be new, purchased privately or as a Bronze Fleet customer, and cannot be a dealership demonstrator.

    To be eligible for the Service Toyota Customer Experience Survey you must be a Toyota Service Advantage (TSA) customer. If you are unsure if your vehicle is under the TSA program, please go to the following link https://webapps.toyota.com.au/apps/advantage to check.

    All Toyota Sales and Service surveys completed and returned will go into a prize draw to win fantastic prizes. Conditions of Entry can be found at http://www.toyotaexperience.com.au.

  • How will I be notified to complete the Toyota Customer Experience Survey?

    If you provided your dealership with a valid email address, you will be notified by email to complete the survey online.

    If you did not provide an email address or your email address was invalid, you will be sent a postcard in the mail inviting you to complete the survey online or over the phone.

  • How can I complete the Toyota Customer Experience Survey?

    If you received an email invitation to complete the Toyota Customer Experience Survey you can access the survey by clicking on the link provided within the email.

    If you received a postcard in the mail, you can complete the Toyota Customer Experience Survey by going to the survey website or dialling the 1800 number.

    If you have recently purchased a vehicle you can complete the survey online at http://www.toyotaexperience.com.au/service or call 1800 852 454 and enter in your Customer Login number printed on the postcard.

    If you have recently serviced your vehicle you can complete the survey online at http://www.toyotaexperience.com.au/service or call 1800 727 494 and enter in your Customer Login number printed on the postcard.

  • Can I complete the Toyota Customer Experience Survey without internet access?

    Toyota Customer Experience Survey can be completed over the phone if you do not have internet access. Simply dial the 1800 number listed on your postcard invitation and you will be directed to enter your Customer Login number using the telephone keypad to begin the survey.

  • Where can I find my Customer Login number to access the Toyota Customer Experience Survey?

    If you received an email invitation to complete the Toyota Customer Experience Survey there will be a direct link within the email which will take you to the survey. In this case, you do not need to locate your Customer Login number.

    If you received a postcard invitation your unique Customer Login number is the set of eight-digit numbers that can be found below the website address and 1800 number.

  • There was no link in the email invitation I received

    If you have received an email invitation to complete the Toyota Customer Experience Survey you must view the email in html format in order to see and click on the survey link. If your email is set to a different viewing format (e.g. text format), the link to the survey may be broken and will not direct you to the site. If this is the case, please contact Toyota Experience by email at support@toyotaexperience.com.au or over the phone on 02 8458 1881 for further assistance.

  • I was unable to access the Toyota Customer Experience Survey

    If you are unable to access the Toyota Customer Experience Survey online, make sure you have entered in the correct website address and make sure you have entered in correctly your unique eight digit number. If you are still unable to access the survey, please contact Toyota Experience by email at support@toyotaexperience.com.au or over the phone on 02 8458 1881 for further assistance.

  • Why am I unable to login to complete the Toyota Customer Experience Survey with the correct login details?

    You cannot complete the Toyota Customer Experience Survey if you have recently completed the survey using the same Customer Login number. If this was your first time trying to complete the survey and you had trouble accessing the survey, it maybe because you did not complete the survey before the closing date mentioned in the email or on the postcard.

Toyota Financial Services

  • What types of finance are available from Toyota Financial Services?

    Toyota Financial Services offers a range of financing solutions for both personal and business use vehicles. Finance can be conveniently arranged at your local participating Toyota dealership. For further details of the types of finance products available visit the Toyota Financial Services website section of the Toyota website or email us or call 137 200 for more information.

  • How can I make a complaint to Toyota Financial Services?

    Toyota Financial Services works hard to try to ensure you always get the best service from us. We also understand that sometimes things go wrong.

    To help you in these situations we encourage you to discuss this directly with us if your complaint relates to your finance contract, any services we provide to you or the quality of our service.

    Please write to the Complaints Officer at Toyota Financial Services, Locked Bag 900, Milsons Point NSW 1565. Email the Complaints Officer, fax us on 02 9430 0907 or call us on 137 200.

    If your complaint cannot be resolved immediately, we will advise you and notify you of our next course of action. Throughout the complaints process, Toyota Financial Services will remain committed to resolving your issue as soon as possible and will keep you informed as to the progress of your complaint.

    If after escalating your complaint to Toyota Financial Services, you are not satisfied with the outcome, you may wish to refer your complaint to the Financial Ombudsman Service (FOS). Please note that FOS will not deal with a complaint unless you have first referred it directly to Toyota Financial Services to resolve.

    Visit The Financial Ombudsman Service or call them on 1300 780 808.

  • I am experiencing financial hardship, how can Toyota Financial Services assist me?

    Toyota Financial Services is committed to giving consideration and assistance to customers who are experiencing financial hardship.

    Financial hardship involves an inability, rather than an unwillingness, to pay and may be attributed to unforeseen factors including loss of employment, family breakdown, illness , injury or even the death of a family member. Hardship can even encompass situations where customers are impacted by natural disasters such as fire or flooding.

    For individual or small business customers suffering financial hardship Toyota Financial Services may be able to assist in a number of ways including deferring payments, capitalisation of arrears, a moratorium or reducing the payments.

    In order to assess your eligibility for financial hardship assistance we require you to complete a "hardship application". Once this has been completed and returned to us, one of our representatives will contact you to discuss alternative solutions available.

    You can request a hardship application by writing to The Hardship Team, Toyota Financial Services, Locked Bag 900, Milsons Point NSW 1565. Call us direct on 137 200 or email the Hardship Team.

  • What is TFS Online?

    TFS Online is the easy way to manage your Toyota Financial Services account. You can access your finance account online at a time that suits you.

    - View account balances

    - View contract details

    - Calculate a payout quote

    - Generate statements

    - Update your payment or contact details

  • How can I access my TFS Online account?

    To access your account you will first need to register. Go to the TFS Online log in page enter your details and create your password. If you need assistance accessing your account, please call us on 137 200.

Toyota Insurance

  • What types of insurance are available from Toyota Insurance?

    Toyota Insurance1 provides a range of insurance solutions for you and your Toyota vehicle which can be conveniently arranged at your local participating Toyota dealership.

    Motor Vehicle Insurance
    Could you afford costly repairs or having to replace your Toyota altogether? We can offer you reliable and cost effective protection for your vehicle in case the unexpected happens. For further details on the insurance options available for your Toyota visit the Motor Vehicle Insurance section of the Toyota website, email us or call 137 200 for more information.

    Finance Gap
    If your new Toyota becomes a total loss, there may be a 'gap' between the amount your motor vehicle insurer pays you and the outstanding balance on your vehicle finance contract. In this situation Finance Gap Insurance helps to protect you from experiencing significant financial loss and personal inconvenience and also provides cover for extra costs associated with your purchase of a replacement vehicle.2 For further details on the features and benefits visit the Finance Gap Insurance section of the Toyota website, email us or call 137 200 for more information.

    Payment Protection Insurance
    Toyota Insurance Payment Protection offers solutions to assist in making your vehicle finance repayments should you be unable to work because you are disabled due to injury or illness, or become involuntarily unemployed, depending on the cover option chosen. Toyota Insurance Payment Protection can also pay out the outstanding balance of your finance contract in the unfortunate event of your death.2 & 3
    For further details on the features and benefits visit the Payment Protection Insurance section of the Toyota website, email us or call 137 200 for more information.

    Factory Approved Extended Warranty Insurance
    As a Toyota vehicle owner you can extend your Toyota new vehicle warranty at any time while your car is still within its original 36 month warranty and has travelled less than 90,000kms.2 & 4 For further details on the features and benefits visit the Warranty Insurance section of the Toyota website, email us or call 137 200 for more information.

    Extended Warranty Insurance
    Even if your vehicle is not a Toyota you can still extend your manufacturer's new vehicle warranty for up to 3 years with our Extended Warranty Insurance policy. The Toyota Insurance Extended Warranty policy can be purchased on vehicles up to 3 years old which have travelled less than 90,000kms.2 & 4 For further details email us on insurance@toyota.com.au, or call 137 200 for more information.

    1 Toyota Insurance is a division of Aioi Nissay Dowa Insurance Co. Ltd ABN 39 096 302 466, AFSL Number 254489 (Andia).The Insurer is Andia.

    2 Terms and conditions apply. Before making a decision in relation to any of the products, please refer to the current Product Disclosure Statement (PDS) available from participating Dealers, via our website at toyotainsurance.com.au, or by calling 137 200.

    3 The Insurer of the Injury and Illness and Involuntary Unemployment covers is Andia. QBE Life (Australia) Limited ABN 83 089 981 073, AFSL Number 245492 is the Insurer of the Life cover provided by the policy. Andia acts under its own Financial Services Licence and under agreement with QBE Life (Australia) Limited when providing financial services on behalf of QBE Life (Australia) Limited concerning Life cover.

    4 Our insurance policies do not change or take away your rights under the Australian Consumer Law. Your right to claim under our policies for the benefits covered are in addition to other rights and remedies you have under the law in relation to your vehicle. However, you can choose to make a claim under any of our policies even if you have rights under the law.

  • Who is the underwriter of Toyota Insurance?

    Toyota Insurance is a division of Aioi Nissay Dowa Insurance Co., Ltd. ABN 39 096 302 466, AFSL Number 254489 (Andia). The Insurer is Andia.

  • How do I make changes to my insurance policy?

    If you need to make any changes to your insurance policy, you can do so by calling us on 1300 658 027. Depending on the type of alterations you need to make, your premium may change. With the exception of policy cancellation, we do not charge any administration fees to make changes to your policy.

  • How do I make an insurance claim?

    For Motor Vehicle, Finance Gap and Payment Protection Insurance policies you can lodge your claim over the phone by calling us on 1300 658 027. For Factory Approved Warranty Insurance and Extended Warranty Insurance claims you will need to contact the Administrator on 137 200 and advise them that you wish to make a claim. A claim form can be obtained by emailing the Administrator or call 137 200.

  • How can I make a complaint to Toyota Insurance?

    Toyota Insurance is committed to providing you with the highest standard of service. However occasionally there may be some aspect of our service, the cover provided under your policy or a decision we have made that you wish to query or draw to our attention.

    If you are unhappy with the outcome of any dealings with us we will do our best to work with you to resolve it using the following process:

    Step 1. Talk to us first
    In the first instance we encourage you to discuss the matter with the staff member who provided your initial service by calling 1300 658 027. Most times they will be able to resolve the matter to your satisfaction. If the staff member is unable to resolve your concern, they will refer you to their manager or senior staff member (who can also be contacted on the above number). If you are not satisfied with their response, you can proceed to Step 2 - Request a review.

    Step 2. Request a review
    If your concern remains unresolved by the manager or senior staff member, they will refer the matter to our Internal Dispute Resolution Department (IDR). Our IDR has the full authority to act independently in dealing with your dispute and will ensure your concern is referred to the appropriate person and receives prompt attention.

    The designated IDR specialist will respond to you within five business days of you notifying us of your concern. You will be contacted with our final decision within 15 business days.

    If you remain unsatisfied with the decision from our IDR specialist, you can proceed to
    Step 3 - Seek an external review of your dispute.

    Step 3. Seek an external review of your dispute
    If you have followed Steps 1 and 2 above and we have still failed to satisfactorily deal with your concern or we have taken more than days to respond, you can appeal to the Financial Ombudsman Service (FOS).

    The FOS is an independent, external dispute resolution scheme and there is no charge for this service.

    How to contact the Financial Ombudsman Service
    The Financial Ombudsman Service can be contacted by:

    Phone: 1300 780 808
    Fax: (03) 9613 6399
    Mail: Financial Ombudsman Service
    GPO Box 3
    Melbourne VIC 3001
    Email: info@fos.org.au
    Web: fos.org.au

    Are any decisions binding on you?
    We will stand by any decision made as part of our complaints process in an attempt to satisfy your concern.

    However you do not have to accept any decision made by us or the FOS and alternatively may wish to seek your own advice on this matter elsewhere.

Toyota Extra Care

  • What products are available from Toyota Extra Care?

    Toyota Extra Care provides protection when you need it most. We offer a comprehensive range of warranty protection plans, and should your vehicle breakdown we also offer Roadside Assist.

    Toyota Extra Care products can be conveniently arranged at your local participating Toyota dealership.

    For further details visit the Toyota Extra Care section of the Toyota website, email us, or call 137 200 for more information.

  • What is Toyota Extra Care Extended Factory Warranty?

    When you purchase your new Toyota you can protect yourself after expiry of your Toyota Factory Warranty for an additional 1, 2 or 3 years, capped at your choice of either 100,000kms or 150,000kms, depending on your driving habits. Benefits include the repair or replacement of any Toyota component that is defective in material or workmanship under normal operation and use, and helpful benefits such as towing, and a quality guarantee on all repairs. All repairs are performed using only genuine Toyota parts. Please contact your Toyota dealer for more information.

  • What roadside service is offered through Toyota Extra Care?

    Help is never more than a phone call away with Toyota Extra Care Roadside Assist.
    Toyota Extra Care Roadside Assist provides you with access to roadside assistance 24 hours a day, 7 days a week, 365 days a year. It can help you with:

    Non-mechanical assistance, including items such as changing tyres/flat battery, running out of fuel or help when your keys are lost or locked in your vehicle.

    Transportation assistance, including taxi fare in the event of a breakdown and your vehicle is immobilised.

    Accident co-ordination services, including message relay following an accident or breakdown and cancellation or re-booking of travel arrangements.

    Access to vital medical and legal advice.

    Transfer to the new owner, should you decide to sell your vehicle prior to the expiry of the plan.

    Most importantly, your car is covered no matter which family member is driving, 24 hours a day, every day of the year. Choose between the basic plan or 'Plus' plan for additional benefits.

    If you have purchased Toyota Extra Care Roadside Assist and require urgent roadside assistance, contact 1800 176 837 and quote your registration number and your Roadside Assist reference number.

  • I have recently purchased a Toyota vehicle and believe that it includes a free Toyota Extra Care Extended Warranty and/or Roadside Assist. When can I expect my paperwork?

    Your welcome pack will include your contract details and the terms and conditions of your plan. If your contract is for Toyota Extra Care Roadside Assist the pack will also contain a windscreen sticker featuring the Roadside Assist number.

    If you haven't received your welcome pack within 6 weeks of your vehicle's delivery date, please email the Toyota Extra Care Administrator or call 137 200.

  • I recently sold my vehicle; can I transfer the extended warranty to the new owner?

    If you sell your vehicle privately while your warranty is still current, you may request us to transfer the warranty to the new owner, subject to the warranty conditions and our approval. Transfer will not be accepted if the vehicle is sold to or through a motor dealer or trader.

    To request a transfer, please contact the Administrator on 137 200 and advise that you wish to transfer your policy to the new owner of the vehicle.

    To facilitate your transfer application, please send your completed form to us, along with the following supporting documentation:

    - Vehicle service history – if you cannot supply proof of scheduled servicing it may
    aaffect approval of this transfer

    - Proof of private sale

    - Roadworthy inspection report

    - Your payment for the transfer fee of $60.00 (including GST) by either cheque, money
    aorder or credit card please do not send cash

    Please send the completed transfer application along with the supporting documentation to: Toyota Extra Care Administrator, Locked Bag 980, Milsons Point NSW 1565.

  • How can I make a complaint to Toyota Extra Care?

    Toyota Extra Care works hard to try to ensure you always get the best service from us. We also understand that sometimes things go wrong.

    To help you in these situations we encourage you to discuss this directly with us if your complaint relates to your finance contract, any services we provide to you or the quality of our service.

    Please write to the Complaints Officer at Toyota Extra Care, Locked Bag 900, Milsons Point NSW 1565. Email the Complaints Officer, fax us on 02 9430 0907 or call us on 137 200.

    If your complaint cannot be resolved immediately, we will advise you and notify you of our next course of action. Throughout the complaints process, Toyota Extra Care will remain committed to resolving your issue as soon as possible and will keep you informed as to the progress of your complaint.

    If after escalating your complaint to Toyota Extra Care, you are not satisfied with the outcome, you may wish to seek your own independent legal advice.

Toyota Promotions

  • I would like to submit a sponsorship/promotional proposal for Toyota's consideration. What should I do?

    All submissions must be in writing and mailed to the following address:

    Marketing Promotions & Event Management
    C:/- National Marketing Division
    Toyota Motor Corporation Australia
    PO BOX 187
    CARINGBAH NSW 2229

  • I would like to get a copy of one of the recent TV Advertisements and or background music. Is this possible?

    You may be able to access sample TV Advertisements from our website however unfortunately we are unable to distribute the background music due to copyright laws.

Privately Imported Vehicles / Grey Imports

  • Can Toyota provide literature for these vehicles?

    No, Unfortunately Toyota Australia does not have a library of literature on every Toyota model produced as we are not informed on the range of models brought into Australia by Private importers.

  • Can I order a part from a Toyota Dealer for a Private Import?

    Yes. However, you will need to contact your local Toyota Dealer as there may be specific information that you need regarding Parts supply.

  • Can a Toyota Dealer Service/Repair a privately imported Toyota?

    Yes, however it is suggested that you contact your local Toyota Dealer first to ascertain the level of Service/Repair required, any requirement for additional Parts and to clarify the costs involved.

Miscellaneous

  • Information regarding TRD

    December 19, 2008

    TRD – OPERATIONAL CHANGE

    Toyota Australia has announced an operational change to its TRD performance brand. TRD vehicle conversions will cease from March 31, 2009. The decision has been made as a result of an on-going review of the vehicle conversion activity. The review's conclusion has been amplified by the world economic downturn and the need to achieve significant operational efficiencies.

    "Toyota has a responsibility to ensure its core business activities, and the people who rely on them, are protected for the long term," said David Buttner, senior executive director Toyota Australia.

    Toyota has delivered 888 TRD vehicles (to November 30, 2008), 537 TRD Aurion and 351 TRD HiLux. The Australian-designed and built TRD had been five years in planning. The first vehicle, TRD Aurion, was launched 16 months ago, followed by TRD HiLux.

    "Toyota made a significant financial commitment to TRD vehicle conversion and clearly understood short-term profitability was unlikely," Mr Buttner said.

    "However, the perspective has changed for business globally and those new rules require tough decisions for the greater good.

    "This is one of those decisions.

    "With the realities of the financial crisis and the downturn in consumer confidence, companies worldwide have an overriding responsibility to do their utmost to conserve cash – and Toyota is doing just that," Mr Buttner said.

    Mr Buttner said all TRD owners would be covered by Toyota's new-vehicle warranty and the company would guarantee the continuing supply of parts to meet its legal obligations.

    Every TRD component is a registered Toyota part. All seventeen Toyota employees involved in the TRD operation will be redeployed within Toyota. Mr Buttner said TRD had been a valuable project in developing and proving expertise within Toyota Australia.

    "The decision to move TRD's focus from vehicle conversion was made with the best interest of its customers and its network in mind.

    "In the current circumstances the decision is correct and the outcome will be positive."

    Toyota Australia will lead the overall Australian automotive market for the sixth successive year in 2008. Annual sales figures to be released in January are expected to reveal customer demand for Toyota and trust in its core product range are at record levels.

  • Can Toyota Australia diagnose my vehicle over the phone?

    No. It is impossible to accurately diagnose a vehicle's condition via phone or email. It is imperative that the vehicle be physically inspected by our Toyota Trained Technicians at your local Toyota Dealership to make a correct diagnosis.

  • I am interested in working for a Toyota Dealership. Where is the best place to apply?

    The Toyota Dealership Careers website has been developed to provide candidates with a centralised place to apply directly for roles within Toyota Dealerships nationally. Within the site you will be able to search and apply for available positions, submit your profile for dealerships to view and register to receive regular job alerts.
    Go to the About Us, page of Toyota.com.au, and follow the links to the Toyota Dealership Careers website.
    Are you still at school?
    Toyota is proud to offer you the T3 program. T3 gets you working and learning in your careers while you're still at school. During Years 11 and 12, instead of five days a week at school, you do an average of 3 days at school, half a day at TAFE, and one day of paid work.
    T3 gives you a head start on a career while keeping your options open for future tertiary study. You get your Year 12 Certificate, a nationally recognised TAFE qualification (about one year's credit) and a career pathway in the automotive industry when you finish school.
    For more information on T3 please go to www.t3program.com.au

  • I think my Toyota may be affected by a recent Toyota Recall / Customer Satisfaction Announcement. Where do I go for more information?

    If you have received communication from Toyota or become aware through the media regarding a product Recall Campaign / Customer Service Exercise which may or may not affect your vehicle, please contact your nearest Toyota Dealer who can advise whether your vehicle is affected, or click Toyota Recall for more information.

  • I have locked myself out of my car. What do I do?

    In the event of the vehicle not having Toyota's 'Key in ignition/Door lock-out override' function, we suggest the following for consideration:

    - Contact Toyota Extra Care Roadside Assist (if applicable to your vehicle)
    - Ring local motoring organisation (e.g. NRMA if applicable)
    - Contact towing service or local vehicle repairer, whom may either gain access to your vehicle or move it to a more convenient location.

  • What happens when my battery is disconnected in the vehicle? The original owner did not pass on the radio code to me.

    If the audio is a standard Toyota Product and you do not have the current coding, you will need to visit an authorised Toyota Dealership. When you present your car to the service department, your Dealer Service Adviser can clear the memory and re-code the system for you.
    If the system-fitted is non-genuine audio, you will need to contact either the vehicle seller or representative office for that make of the audio.

  • What happens if I lose all the keys to my vehicle?

    You must contact an authorised Toyota Dealer so they can order a replicated key. It is possible that the Engine Control Unit may also need replacing. The Toyota dealer will work with you to organise another key replacement.

  • What is an Airbag and when should it work?

    Airbags are known as Supplemental Restraint Systems (SRS) and are not a substitute for the use of Seatbelts. For the particulars of your specific vehicle you should refer to your owner's manual. An Airbag is a fabric bag that inflates rapidly when required. For more information regarding Airbag functionality, please refer to your Owners manual or the Department of Transport and Regional Services website www.dotars.gov.au

  • What should I do if I misplace my Warranty & Service Handbook?

    Contact your nearest Toyota Dealer who can order a replacement Warranty & Service Handbook on your behalf.

  • I need an engine repair manual for my vehicle, but it is no longer available. How can I get one?

    Please contact the parts department of your local Toyota Dealership for a list of available repair manuals. To locate your nearest Toyota Dealership please use the Dealer Locator tool.

  • I would like information on Toyota Australia for my University/School Assignment. What is available?

    The About Toyota section of the site contains current information about Toyota in Australia. You can learn about the company vision, history and key facts, operations, including the Toyota Production System (TPS), our commitment to the environment and our community spirit.

  • I have received an email from Toyota telling me that I have won a lottery prize. Is it real?

    Toyota Motor Corporation Australia Ltd (Toyota Australia) has been notified of certain scam emails which incorrectly appear to originate from "Toyota". Toyota Australia and its related companies have no connection whatsoever with any lotteries that inform members of the public, typically by e-mail, that they have won a prize, even if the "Toyota" name appears in the e-mail. Recent examples include emails purporting to come from "Toyota International Lotto", "Toyota Car Promotions", "Toyota Car International Promotion Program" and "Toyota Fortune Lotto Draw". Any e-mail of this nature has not been sent by Toyota Australia or with our permission.

    You should exercise extreme caution before responding to any such e-mail or providing any personal information or money, as any e-mail using the "Toyota" name and claiming to award a lottery prize is highly likely to be part of a fraudulent scheme. For further general information about spam and what you can do, please visit the Australian Communications and Media Authority (the body responsible for administering the spam legislation) at www.acma.gov.au.