FAQs
How can I check if my vehicle is eligible?
Click on the link below to see if your vehicle is eligible.You can also call your Toyota Dealership.
How do I tell when Toyota Service Advantage commenced for my vehicle?
Toyota Service Advantage is effective from the original registration of warranty start date, which is recorded in your Warranty & Service Logbook.
Can I take my vehicle to any Dealership for Service or do I have to go back to where I purchased it from?
All eligible services can be carried out at any authorised Toyota Dealer in Australia for no more than the published price.
How frequently should I service my car?
Under normal operating conditions for locally manufactured Camry, Hybrid Camry and Aurion vehicles, Toyota recommends these vehicles be serviced every 9 months from the date of purchase OR 15,000km, whichever occurs first. All other Toyota vehicles require servicing every 6 months from the date of purchase OR 10,000km, whichever occurs first.
If I don't do many kilometres each year, why should I service on the time specified in my Warranty & Service Logbook?
Your Toyota has a recommended optimum service interval that depends as much on time and driving conditions as it does on distance. But the fact is, how often your car needs to be serviced has as much to do with how you drive, as it does how far you drive. Repeated, short, stop-start journeys, for example, are one of the hardest forms of work an engine can endure.
Since the engine doesn't get up to optimal operating temperature for any real period of time it can't burn off the by-products of combustion. This can lead to a reduction in the oils efficiency to lubricate which, in turn, can lead to premature engine wear and possible engine failure.
If you don't do a lot of kilometres you should have your Toyota serviced according to the recommended time based service intervals. Alternatively, if you use your car more regularly and drive more than the average distance then your car's servicing should be based on the recommended distance travelled.
What happens if I miss a service?
Under Toyota Service Advantage each service has its own specific claim period relating to the service due date. These claim periods are based on time and/or distance. It is important to note that missing a service or prolonging time between services, means that you may not benefit from the total number of available services under Toyota Service Advantage. For more details go to claim periods or contact your Toyota Dealer.
By missing services there is also the potential to affect your vehicle's operating performance, which may lead to costly repairs down the track. Should you miss a service due date, please talk to your Toyota Service Centre for recommendations.
I sell my car every 2 years/40,000kms. Is Toyota Service Advantage transferable?
Toyota Service Advantage stays with the vehicle when on-sold to subsequent owners. It cannot be transferred to another vehicle.
I have recently bought a second hand Toyota. Is it eligible for Toyota Service Advantage?
If you purchase a pre-owned Toyota vehicle it may have unclaimed Service Advantage services remaining.
Can I still take the car to my local mechanic?
Eligible vehicles can be serviced outside the Toyota Dealer network, however, Toyota Service Advantage pricing can only be guaranteed if the vehicle is serviced at a Toyota Dealer.
Low cost, capped-priced servicing is not the only benefit of visiting your Toyota dealer; don't forget about the Toyota trained Technicians, specialised equipment and Toyota Genuine Parts, all together giving you peace of mind that your vehicle will run as well as it can.
Warning: Non Genuine Parts can affect your ability to claim under the Toyota Warranty. It is important to note that if a non-genuine part is fitted to your Toyota and that part's failure or the incorrect fitting damages your vehicle, then such damage may not be covered by your Toyota Warranty.
Where can I get more information?
Contact your Toyota Dealer or the Toyota Customer Experience Centre - 1800 TOYOTA (869 862) toll free (Mon to Fri 8.30am - 6pm AEST) or email customerexperience@toyota.com.au