At Toyota our aim is to treat our customers like we would guests in our home. 5-Stars is Toyota’s highest possible ranking for Guest Experience. We only award this to dealers who are proven to offer exceptional and outstanding service, routinely exceeding our guests’ expectations.
How Dealers earn 5 Star status
To earn 5-Stars, a dealership must consistently offer guests outstanding levels of service in both sales and servicing. We regularly monitor guest satisfaction levels against a strict set of criteria, to ensure standards never slip.
How this benefits customers
The only way a dealer can achieve maximum 5-Star status is with a ‘Guest First’ culture and by continuously striving to improve their service and support. As a result, you can expect the very best experience - the kind you’d be happy to recommend to anyone.