Toyota

There are 294 Toyota Service Centres around Australia.

The Service Department works to service and repair vehicles while providing great customer service.

Toyota technicians are trained and supported by one of the biggest car companies in the world.

Because technicians work on Toyota vehicles day in and day out, they understand what makes a Toyota 'tick' - and they can spot potential problems or worn parts before they become a safety concern.

View the descriptions of jobs listed in the Service department to see what role could be suitable and the career opportunities for future development.

The Service Manager ensures the efficiency and profitability of the service department. The main focus of the Service Manager role is to plan, organise, lead and control the service department to perform a range of functions, ensuring the service department is efficient and profitable.

Required:

• Experience in an automotive service operation, in either a managerial or supervisory role
• Excellent communication skills
• Proven ability to lead and develop staff
• Customer service focused

A Service Advisor greets customers, schedules service work and provides the customer with an estimation of the time and cost of the work that is to be carried out on their vehicle. This role liaises with customers, technicians and workshop controllers.

Required:

• Previous experience in the automotive industry
• General knowledge of vehicle mechanical operation
• Sales experience preferred
• Excellent communication skills
• Well developed communication skills and telephone techniques
• Adequate administration, customer handling and driving skills

Depending on the accreditation level, Technicians carry out a range of mechanical and electronic tests to diagnose, service and repair vehicles. Toyota Technicians are specially trained to provide the highest quality service to Toyota vehicles. Technicians liaise with the Workshop Controller and the Service Advisors.

Required:

• Accreditation from the Motor Vehicle Repair Industry Authority
• General mechanical skills
• Manual dexterity
• Valid drivers licence
• Technical aptitude

An Apprentice Technician carries out a range of duties involved with the diagnosis, repair and service of vehicles, while training with qualified Technicians.

Required:

• Interest in the Automotive industry
• Willingness to learn
• Highly motivated

Provide pre-delivery inspection and accessory fitment to vehicles.

Required:

• Qualified automotive technician
• Valid driver’s licence, if specified
• Good communication skills

A Workshop Controller coordinates and manages the flow of work through the Service department. Workshop Controllers liaise with Technicians and Service Advisors.

Required:

• Exceptional delegation and time management skills
• Background in automotive/mechanical repair
• Highly developed planning and organisational skills
• Sound knowledge of workshop procedures
• Excellent diagnostic skills

The Warranty Administrator must be familiar with all aspects of the Toyota Warranty policy and procedures.

Required:

• Knowledge of Toyota's warranty claims guidelines
• Proven accounts experience
• Accurate data entry/computer skills

The main focus of a Detailer is to detail and prepare both new and used vehicles ready for delivery to the customer. Detailers hand wax, buff and detail the interior and exterior of vehicles.

Required:

• Ability to use hand, power tools and machinery (safely)
• General car cleaning experience
• Valid drivers licence
• Attention to detail
• Ability to work to tight deadlines
• Customer focused