Toyota

New car, used car, and fleet sales make up the Sales department within a Toyota dealership. This environment is fast-paced, challenging and exciting.

The New Vehicle department provides customer service in the new vehicle range, whilst the Fleet department maximises opportunities in local businesses for their fleet activity. The Used Car department works with trade-ins as well as formerly leased vehicles.

A career in the Sales department will suit people who are:

• Ambitious
• Motivated
• Dedicated to providing superior customer service
• Sales/goal orientated

View the descriptions of jobs listed in the Sales department to see what role could be suitable and the career opportunities for future development.

A General Sales Manager ensures that the dealership meets its sales goals. The main focus of this role is to lead and motivate sales employees to effectively operate the department, whilst ensuring that the department’s business targets are achieved.

Required:

• Experience in the Automotive industry
• Ensure achievement of department vehicle sales and profit objectives
• Management of a professional sales force
• Strong leadership qualities with good communication and interpersonal skills
• Establish and maintain practices designed to train, develop and motivate department employees
• Organisational skills

Sales Managers can either manage the New Vehicle, Used Vehicle or Fleet area of a Sales department within a dealership. Sales Managers lead and motivate a team of Sales Consultants to achieve predetermined sales targets, while ensuring complete customer satisfaction is delivered.

Required:

• Experience in a sales role in the retail Automotive industry
• Excellent negotiation skills
• Well developed leadership and people skills
• Ability to build effective relationships with customers resulting in sales
• Establish and maintain practices designed to train, develop and motivate department
• Plan vehicle merchandising, advertising, publicity campaigns and other promotional activities in line with company issued targets

Sales Consultants can work in either Fleet, New or Used Car sales.

Assisting customers with the purchase of their new vehicle is a Sales consultant’s main aim. They explain and demonstrate vehicle features to customers. Sales people are highly motivated and ambitious individuals. Sales consultants are required to meet set sales targets.

Required:

• Some sales experience (not necessarily in the Automotive industry)
• Excellent communication skills and negotiation skills
• Enjoy working with people
• Ambition to succeed
• Highly motivated
• Excellent customer service skills
• Ability to build effective relationships with customers resulting in sales
• Valid driver’s licence.

An After Market Sales Consultant sells aftermarket products such as window tinting, rust proofing and paint protection to customers who are purchasing a vehicle. Aftermarket Sales Consultants have set quota/revenue targets to achieve, and must ensure complete customer satisfaction.

Required:

• Experience in a sales or service role
• Exceptional communication skills
• Ambition to succeed
• Excellent customer service skills

A Stock Controller organises the movement of vehicle stock throughout a dealership. This role involves liaising with all areas of the sales department to ensure the efficient movement of vehicles, processing vehicle transactions, and sourcing/invoicing vehicles.

Required:

• Computer literate
• Ability to work autonomously in a team environment
• Ability to work under pressure
• Administration skills
• Attention to detail
• Basic knowledge of model specifications and options/packs

Finance and Insurance Business Managers control and operate all aspects of the Finance and Insurance roles within the dealership. In this position you are required to manage the business operations and financial performance, whilst providing the highest level of quality customer service to our clients.

Required:

• Accredited and demonstrated understanding of the legislative requirements of the financial services industry
• Experience in a finance and insurance role
• Sound understanding of the retail Automotive industry
• Excellent people skills
• Professional people management skills
• Up-to-date knowledge of insurance industry
• Proven administration and negotiation skills

The main focus of a Finance and Insurance Consultant is to sell finance and insurance products to dealership customers.

Required:

• Accreditation and demonstrated understanding of the legislative requirements of the financial services industry
• Ability to build long term customer relationships
• Excellent customer service skills
• Exceptional communication skills
• Obtain approval from the Finance Company on all finance deals
• Collect and receipt all monies from the sale of vehicles as well as amounts from finance companies
• Assist New and Used Vehicle Sales departments in sales negotiations where necessary

The Customer Relations Manager drives customer satisfaction across all areas of a dealership. This role involves providing leadership and motivation on customer relations to all staff, gathering information to identify key areas that influence customer satisfaction, making recommendations to management accordingly and facilitating conflict resolution between customers and internal departments.

Required:

• Experience in a customer service/relations role in the retail or Automotive industry
• Exceptional communication and problem solving skills
• Good working knowledge of dealership processes
• Ability to profile customer needs
• Work with the Service and Sales departments to provide new and used vehicle customers with continued after sales service and ensure customer satisfaction

The Customer Relations Coordinator supports the profitability and growth in all areas of a dealership by crafting customer loyalty and repeat business. This role involves communication, promoting and nurturing of customer relationships.

Required:

• Exceptional communication and problem solving skills
• Excellent telephone technique to ensure customer satisfaction
• Ability to profile customers needs
• Excellent customer service skills

Prepare vehicles to "show room" condition and ensure all vehicles are fuelled with necessary registration requirements fitted prior to delivery.

Required:

• Current driver's licence
• General knowledge of vehicles
• General cleaning experience
• Attention to detail
• Ability to work to tight deadlines